Google reviewers rate Pet Supermarket 4.7 out of 5 based on 524 reviews, with the owner responding to 31 percent of them. Customers frequently praise the knowledgeable staff, friendly service, clean and organized facility, and wide selection of pet supplies including live insects and specialized foods. Recurring themes highlight convenience and helpful product recommendations. However, some low-star reviews criticize inconsistent pricing practices, such as altered shelf tags, and mention a strict return policy for defective merchandise.
Google rating: 4.7 out of 5 from 524 reviews (82% five-star).
Reviews on this page: 524 Google reviews (310 with written comments, 15 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: November 9, 2026.
Service: Pet Store serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
524 Google reviews we collected
4.7of 5
5 stars43182%
4 stars6813%
3 stars71%
2 stars51%
1 star132%
Praise vs complaints
Phrases our text analysis found in 310 written reviews
97%praise
Praise25197%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18070%
Price & value5019%
Would recommend114%
Quality & results83%
Speed & response52%
Communication31%
Honesty & trust10%
What customers talk about
We read 310 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love going in there are the people are so knowledgeable”
“Totally unprofessional and unorganized”
“Best most reasonably priced place to get your pet supplies with the most friendly employees.”
“A little pricey for dog food, but very convenient.”
“I highly recommend this location if you are looking to purchase fish or have questions on how to care for your tanks.”
“Went in for the first time today and have a great experience.”
“He even asked if he could pause catching my feeder fish to do a quick check out of another customer, which I had no issues with since helping me was m…”
“She answered all of our questions and even showed my son a very beautiful bird.”
“Honestly, I go most times just because it's been a sad day and I need to pet a soft bunny.”
People customers mention
Petco3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Manager was talking bad about us “sneaking” into a bay that the clerk who rang us up told to go. When confronted she tried to cover saying she wasn’t talking about us. She shouldn’t be talking about any customer to another customer. Totally unprofessional and unorganized
Response from the owner · a month ago
Hello Patrick. We apologize that you had a negative experience in our stores. Please reach out to us via email at [email protected] so we may further assist you. Thank you!
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Dave ALocal Guide · 287 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
A little pricey for dog food, but very convenient. It's on my way home and I can get in and out in minutes.
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Justina Pierre-LouisLocal Guide · 45 reviewsiTotal number of Google reviews Justina has written across all businesses on Google Maps, not just this one.
I love this little store It has all the..Things your furry friend could need. With a very friendly staff. And a nice bathing station.
Response from the owner · 2 months ago
We're thrilled to hear that you had a great in-store experience. Our team takes pride in providing excellent service and creating a welcoming atmosphere for both pets and their owners. We're delighted to know that you found what you needed and enjoyed your visit. We look forward to seeing you and your furry friend again soon!
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Santorria Harris12 reviewsiTotal number of Google reviews Santorria has written across all businesses on Google Maps, not just this one.
Hi Santorria,
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience at our pet store. So happy to hear that our commitment was clear with you and your furry friend. Next time ask one of our experts for more help in selecting the best pet supplies around.
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Valori Jacobs12 reviewsiTotal number of Google reviews Valori has written across all businesses on Google Maps, not just this one.
Love going in there are the people are so knowledgeable
Response from the owner · 3 months ago
Thank you so much Susie! We're thrilled to hear that you had a great experience with our staff. We pride ourselves on having a team that is not only knowledgeable but also genuinely passionate about pets. It's wonderful to know that their friendliness and expertise made your visit enjoyable. We look forward to serving you and your furry friends again soon!
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Ashley Jo HawkinsLocal Guide · 14 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Samantha was so sweet and helpful with my adoption of "Almond" now Gucci. She helped pick out his current food, all the paperwork, and tips for bonding animals. Thanks so much Sam, we will see you soon with updates and pictures of sweet Gucci!
Response from the owner · 3 months ago
Thank you for your wonderful review! Our team is dedicated to providing the best possible service to our customers, and we're delighted to hear that our efforts made a positive impact on your visit. Your satisfaction is our top priority, and it's rewarding to know that our staff's hard work is appreciated. We hope to see you again soon and continue exceeding your expectations!
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Lori Chapman14 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Samantha was very helpful in finding what I needed. The whole crew is very friendly
Response from the owner · 4 months ago
Thank you for taking the time to share your positive experience with us! Our team strives to be both professional and helpful, and it’s fantastic to hear that you found our staff to be just that. We're committed to ensuring that all our customers receive the support and information they need for their pets. We truly appreciate your feedback and look forward to welcoming you back to our store!
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JAMIE KINGLocal Guide · 290 reviewsiTotal number of Google reviews JAMIE has written across all businesses on Google Maps, not just this one.
"We're delighted that you found our prices to be excellent. We work hard to offer the best value for your pet's needs without compromising on quality.
Your satisfaction means the world to us, and we're glad to have earned your trust. We look forward to continuing to serve you and your beloved pets!"
K
Kelsey O'KeefeLocal Guide · 10 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
The service here is always the best. I would drive out of my way and pass over 10 other popular pet store chains just to come here. There is never a wait for crickets, they have the best supply of live superworms, and the most knowledgeable staff for even the most random requests for my family's pet's needs.
Response from the owner · 5 months ago
Thank you for your wonderful review! Our team is dedicated to providing the best possible service to our customers, and we're delighted to hear that our efforts made a positive impact on your visit. Your satisfaction is our top priority, and it's rewarding to know that our staff's hard work is appreciated. We hope to see you again soon and continue exceeding your expectations!
