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Pet Supplies Plus Buda

4.6 ★★★★★ · 471 Google reviews · 24 photos
Pet supply store · Buda, TX

Pet Supplies Plus Buda at a glance

Google reviewers rate Pet Supplies Plus Buda 4.6 out of 5 based on 471 reviews, with the owner responding to 98 percent of them. Customers frequently praise the store’s clean environment, wide product selection, competitive pricing, and friendly staff who assist with grooming services and special orders. However, recurring criticisms involve poor communication regarding special order availability, refusal to honor coupons or gift cards, and occasional product quality issues, leading some shoppers to seek alternatives.

  • Google rating: 4.6 out of 5 from 471 reviews (80% five-star).
  • Reviews on this page: 471 Google reviews (325 with written comments, 19 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Grocery Store serving Buda, Texas.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.6
★★★★★
471 reviews on Google
5★377
4★53
3★11
2★9
1★21

Reviews from Google, shown as published (original wording, unedited).

Jennie De KookerLocal Guide · 90 reviews
★★★★★

Our doggies were so soft and fluffy after their grooming 🤗 Thank you!!

Review from Google · view on Google
Weldon PannellLocal Guide · 20 reviews
★★★★★

As a dog trainer and professional boarder, this place is wonderful for product selection as well as price! Tobi and Friends Boarding and Training!

Response from the owner · a month ago

Hi Weldon! It's fantastic to know that our store meets your needs as a dog trainer and boarder. We love supporting you and your four-legged pals!

Review from Google · view on Google
Jess KubickLocal Guide · 19 reviews
★★★★★

EXTREMELY DISAPPOINTED IN MANAGEMENT Asked for 4 nail trims. Showed them the coupon. Manager named “Chris” rang us up as “nail files at $15 each”. She said the coupon is for a “trim & file at $19 each” (more money & work for groomer) She refused to adjust it to nail trim & file or to honor the coupon. This makes absolutely zero sense and was terrible service!! It was their error and easy to fix, $95 for nails is insane when the nails don’t even look done!

Response from the owner · 3 weeks ago

Hi Jess, we appreciate you bringing this to our attention. It seems there was a misunderstanding with the coupon. Please contact us at http://www.petsuppliesplus.com/contact-us so we can address your concerns.

Review from Google · view on Google
Olivia Palos9 reviews
★★★★★

Just wanted to say, Princess, was the best groomer for my dogs! Kai is a pretty reactive dog and he does AMAZING with her. To see how far he has come since I have first taken him to get groomed, its like a totally different dog. Josie did really well with her as well. I loved how Princess cared for my dogs and always loved the good quality work she provides! She always provided a little report on how they both did, she took time to take a pic of both of them after each groom and let me have a copy to take home! She even got my Kaibear a birthday gift last year! She also took the time to put together a goodbye gift for Kai and Josie. She goes above and beyond and I can tell she loves what she does! Sad to see her transfer, but I'm happy for her, in her new chapter!

Response from the owner · 3 weeks ago

Hi Olivia, we're so glad to hear about the amazing experience you and your pups had with Princess! It's heartwarming to know how much care and love she put into grooming Kai and Josie. We understand how special she made each visit, and we'll miss her too. Wishing her all the best in her new adventure!

Review from Google · view on Google
Dillo Towing3 reviews
★★★★★

I want to love PSP, but they really have to most unhelpful people that work there. For a month they have said that they would have the dog food I needed the following week. And every week I go in and they have another reason or excuse not to have gotten it, they even did a “ special order” and when I came in the following week guess what?! No food again. Both of the people there this morning stood there and lied straight to my face about the reason why they didn’t have the food because I over heard the girl tell the guy she found the order ticket in the back but didn’t see it. I then asked if they could call a different location to see if anyone else had it and they acted like that was too difficult. And once again the girl lied and said she tried to call but they didn’t know if the other store had it. When I got to my car I called the store they supposedly called and she said that no one had called about this good at all. I would totally understand if they would’ve been busy in the store, but there’s literally no one in the store and they’re playing on their phones. Horrible, horrible customer service, and lazy employees

Response from the owner · 3 weeks ago

Hi Neighbor, we're disappointed to hear about your experience with our service. We strive to provide helpful and attentive service, and it seems we missed the mark. Please reach out to us at http://www.petsuppliesplus.com/contact-us so we can address this further. Thank you for bringing this to our attention.

Review from Google · view on Google
Nakari Coleman6 reviews
★★★★★

I’ve never had any problems with Pet Supplies Plus before, and I’ve always had a good experience shopping there. However, I recently bought a cow snout for my dog, and before giving it to her, I noticed a bunch of small black bugs that looked kind of like roly-polies on the snout. It was still completely packaged and had never been opened, and I even saw one of the bugs still alive. I’m not sure how this happened, but it definitely made me uncomfortable, especially since it was a treat meant for my dog to eat. I’ve never experienced anything like this with Pet Supplies Plus before, so I’m hoping this was just an isolated issue. I would definitely recommend checking these types of products carefully before giving them to your pets.

Response from the owner · 2 weeks ago

Hi Nakari, we're sorry to hear about your recent experience. We take product quality seriously and appreciate your feedback. Please reach out to us at http://www.petsuppliesplus.com/contact-us so we can look into this further. Thanks for being a part of our pet-loving community!

Review from Google · view on Google
Carmen FritzLocal Guide · 41 reviews
★★★★★

Employees are wonderful, the store is clean, the store is well stocked. I love this place I love all their catnip toys. It is just my pet's favorite store

Response from the owner · 2 months ago

Hi Carmen! Your 5-star review made our day. We love having you as our neighbor!

Review from Google · view on Google
Dave SestrichLocal Guide · 48 reviews
★★★★★

Terrible customer service. Rude groomer with a nose ring. Had to insist that she was right even though she wasn't part of the conversation. Poor communications. Wil not go back.

Response from the owner · a month ago

We are sorry to hear you did not have a good experience, Dave. We strive to provide 5-star, neighborly service to everyone who walks through our doors, so please know this will be addressed with our team immediately. In the meantime, please reach out to us at http://www.petsuppliesplus.com/contact-us so we can discuss this further. We hope we get another chance to impress you.

Review from Google · view on Google
Lizbeth Martinez2 reviews
★★★★★

Always super friendly!

Response from the owner · a month ago

Thanks, Lizbeth! We're so happy to hear that you find our team super friendly. We love having you and your furry friends as our neighbors!

Review from Google · view on Google
Houston C.Local Guide · 49 reviews
★★★★★

Absolutely amazing service and selection of products! Wonderful staff! This location beats the William Cannon and Menchaca location hands down! Completely worth the drive! Highly recommend!

Response from the owner · 2 months ago

Hi Houston, we're wagging our tails at your awesome review! It's fantastic to know you had a great experience with us. Thanks for the recommendation!

Review from Google · view on Google

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