Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Reviewers highlight the store's extensive inventory of fish, plants, and exotic animals, noting that staff are generally knowledgeable and helpful with customer education. Positive feedback frequently mentions reasonable pricing for aquatic items and long-standing customer loyalty. However, critical reviews cite inconsistent service, including instances of staff inattentiveness, and describe concerns regarding animal welfare, such as dead livestock in tanks, improper reptile housing, and poor in-store cleanliness.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
1,022 Google reviews we collected
Phrases our text analysis found in 618 written reviews
How often each topic comes up in the written reviews
We read 618 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always kind and knowledgeable staff and the best aquarium prices I have found.”
“The Manager "Cory" was extremely arrogant and condescending, with his "all knowing" attitude.”
“Friendly, knowledgeable and affordable are a few things that come to mind when I go.”
“Way over priced.”
“Another gentleman, who's name I didn't get, tested my water sample and answered all my questions thoroughly, too.”
“The Greece location is awful.”
“They can also order in if you're looking for something special highly recommend if you're into fish”
“Definitely would not recommend this aquarium store as they are confused about aquatic life.”
“The next day I had to go back with more questions, and he helped me find the right solution again.”
“Algae on tanks does not immediately scream bad fish store to me, but it does make me question what other corners are being cut, and frankly ensures I…”
“He let my daughter/family hold the ferrets and answered all our questions.”
“Honestly, I left the store very impressed and going back again as my primary store for anything to do with my aquarium”
“Its an incredibly shady and irresponsible business practice.”
praise complaint · found by our text analysis, Google review wording unchanged.
Poor Customer service the young lady at the counter say there on her phone as I waited at the counter for several minutes.
Have been going here for many years. Always kind and knowledgeable staff and the best aquarium prices I have found.
Just visited here to see their ferrets. My daughter is saving for one and wanted to see what she needs. The staff named Cory was so nice and very helpful. He let my daughter/family hold the ferrets and answered all our questions. He was nice. We are looking forward to getting one when the time is right and will be purchasing from here.
Wonderful, knowledgeable staff. I am a fish keeper and they always prioritize their livestock and educate customers on the specific needs of each type of fish. Great place to shop!
Oh. My. Gosh!!!! Best fish place in our region (we drove over an hour to get here)!!!! So worth it!!!! Corey and Cory were phenomenal!!! So helpful and knowledgeable. I left feeling so confident over my tank thanks to their knowledge and help!!!! If you have any size aquarium this is the place to go. Tanks were…
Better for fish and fish needs than dogs and cats. But friendly staff and helpful. Prices are reasonable.
4.5 ★★★★★ 1,023 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Poor Customer service the young lady at the counter say there on her phone as I waited at the counter for several minutes.
We're so sorry. We'll certainly be having a conversation about your review. Jim
Grate customer service
Thanks so much for taking the time to give our staff a great review!
Good selection of fish and puppy treats!
Thanks so much for taking the time to give us a great review!
Have been going here for many years. Always kind and knowledgeable staff and the best aquarium prices I have found.
Thanks so much for your kind comments!
Friendly and helpful staff.
Just visited here to see their ferrets. My daughter is saving for one and wanted to see what she needs. The staff named Cory was so nice and very helpful. He let my daughter/family hold the ferrets and answered all our questions. He was nice. We are looking forward to getting one when the time is right and will be purchasing from here.
Thanks for the good comments. We'll be here to help when the time is right!
Wonderful, knowledgeable staff. I am a fish keeper and they always prioritize their livestock and educate customers on the specific needs of each type of fish. Great place to shop!
Thanks so much for your kind words!
Oh. My. Gosh!!!! Best fish place in our region (we drove over an hour to get here)!!!! So worth it!!!! Corey and Cory were phenomenal!!! So helpful and knowledgeable. I left feeling so confident over my tank thanks to their knowledge and help!!!! If you have any size aquarium this is the place to go. Tanks were clean and fish/plants so healthy!!! Thanks again guys and we look forward to returning and growing our aquariums with you (them, the store)!
Thanks so much for the very kind comments! 54 years and counting here as a local fish store.
Better for fish and fish needs than dogs and cats. But friendly staff and helpful. Prices are reasonable.
Thanks for the review! And yes, you're right, we're heavy fish people :)
These people care... It's just that simple.
Thank you for your review! We appreciate your kind words!
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
