Google reviewers rate Petcare by Caroline 5/5 based on 68 reviews, noting that the owner responded to 76% of feedback. Customers frequently cite the home-like environment, flexible scheduling, and reasonable pricing for daycare and boarding services. Recurring themes include punctual arrival, detailed photo updates, and individualized attention for anxious or senior pets. One criticism noted in a lower-rated review involved a missed in-home visit and inaccurate communication regarding the sitter's arrival time.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Erik is amazing! He watched over my two scared/shy cats and he did a great job. I loved how he took time to update me each time so I would not get anxious and how much time and attention he gave my babies! He’s the best! Highly recommend! Trust is a hard thing for me, but with him I had no fear!! Now I only trust him to watch my babies! Thank you Petcare by Caroline!
I’m so thankful for Pet Care by Caroline! My dog had severe anxiety at traditional boarding facilities, but Caroline and Eric have been incredibly understanding and taken great care of her during her 2 stays with them to make sure she is anxiety-free and has a blast. They send updates and pictures during her stays which helps me not to worry. I would definitely recommend Pet Care by Caroline!
Our pup Abby enjoyed her stay very much!! We are so grateful for the love and care she gets there. We highly recommend you check it out.
Our 6 month old puppy Franklin absolutely loves going to daycare! Caroline creates a very home like environment for our baby. So many toys, a huge backyard to explore and lots of other dogs in his age range to play with. We know he is in good care every time we drop him off. When we pick him up, he is happy and exhausted and a dream to train because he has more manners at home. We even get updates on Instagram & text on how he is doing. We will be using pet care by Caroline as long as we live in Raleigh! She is an amazing communicator and she has a love for dogs that shows.
That makes us so happy to hear that Franklin is thriving in his training & that our positive reinforcement approach to manners is helping! We love Franklin so much & look forward to seeing him soon!
I’ve taken Maple to Caroline’s multiple times for boarding & have nothing but good things to say about my experience! Their yard is fenced in, and I received lots of photos of Maple playing fetch, socializing with other dogs, and enjoying their yard. She wags her tail & acts excited when I pull up to drop her off — So I know she loves it too! 🩷
Seriously one of my favorite places to leave my babies! Caroline and her partner take such a great care of them.
Our pup was well taken care of here! Lots of attention and playtime : )
The photo says it all! Both times we’ve left our dog with Caroline and Eric for boarding we’ve had a great experience! They send pictures often and provide updates, and our boy always seems happy but exhausted after. Would recommend!
I love how they take care of my dog, and send me pictures, they play with him and are aware of everything that happens with my dog
I LOVE taking my dog here for daycare. I am happy knowing that while I am at work, my dog (Dakota) has ample time outside to sniff and play with his friends, along with a comfy rest indoors on couches and soft beds. I think this type of daycare is superior to a standard large business/vet clinic/boarding facility because my dog is not kept in a loud kennel on a concrete floor with constant loud barking from other dogs- here he has a backyard to sniff with LOTS of outdoor play as opposed to boring astroturf with no trees. There is a perfect amount of other dogs for him to socialize with each time (7-10); not too many, but just enough. It's not overwhelming for him and he is always entertained. Caroline does a great job at sending me pictures of Dakota throughout the day and on rainy days she provides enrichment activities- this is something I really appreciate, as I do the same thing when I am home with him. I have referred several people to this Daycare and I will continue to do so! Thank you Caroline and Eric!