Google reviewers rate Petco Grooming 4.7 out of 5 stars based on 137 reviews, noting that the owner replies to 55% of feedback. Customers frequently praise the staff for their patience, friendliness, and ability to handle anxious or difficult pets, while also highlighting reasonable pricing and convenient walk-in services for nail trims. However, recurring criticisms in low-star reviews describe instances where groomers deviated from specific client instructions, resulting in uneven cuts or dogs being shaved shorter than requested.
Google rating: 4.7 out of 5 from 137 reviews (88% five-star).
Reviews on this page: 137 Google reviews (111 with written comments, 17 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: October 31, 2026.
Service: Pet Groomer serving Hayward, California.
Data from Google, last updated November 5, 2026.
Star ratings
137 Google reviews we collected
4.7of 5
5 stars12088%
4 stars97%
3 stars11%
2 stars21%
1 star54%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
96%praise
Praise7696%
Complaints34%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3544%
Quality & results2835%
Price & value68%
Speed & response45%
Honesty & trust34%
Would recommend23%
Communication11%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The groomer is very knowledgeable of my dog's condition and provided the service as needed.”
“Katie has years of experience and does an excellent job of grooming and taking care of your precious pet.”
“The groomer Katie is great, but everything else terrible.”
“People are professional, area is clean and prices are reasonable.”
“I was greeted quickly and they were able to service me.”
“Luna is fantastic, she has been so patient with our dog Tawka who takes time to trust people.”
“I highly recommend this place!”
“Talking with Luna she understood my dos n don't list, she answered my questions and she's very understanding.”
People customers mention
Rachel8 reviews
Katie6 reviews
City5 reviews
Maria3 reviews
Yami3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The groomer is very knowledgeable of my dog's condition and provided the service as needed.
Price assessment: Great price
Services: Dog anal gland expression
Response from the owner · 4 days ago
Hi Alex. We're glad to hear you were pleased with the care and service provided for your dog. We strive to provide knowledgeable, quality grooming services for every pet, and we look forward to seeing you both again!
K
Kathy Ridenour7 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
10/14/2026 Katie is our go to groomer. She takes great care of both my dogs and gives them an excellent groom. They look good and they smell good. Thank you Katie for always making us look our very best. 5 Woof Woof Woof Woof Woofs from Xena and Shiloh!
5/20/26 Decided on getting both my dogs groomed as a birthday gift to myself. Katie never disappoints and knows how I want my fur babies to look. I've even briefly watched her groom one of my dogs from an area so my dog could not see me. Important point, never let your dog see you when it is being groomed. Katie has years of experience and does an excellent job of grooming and taking care of your precious pet. Thank you Katie!!!
2/24/26 It is so nice to have a groomer you don't have to worry about like how will my dog will look, will she cut off too much hair. Katie is an amazing groomer. All I have to do is make an appointment, usually there are no changes like don't trim ears or tail. This time I told her no more than 1/2 inch on the ears. That's it. I get a text that my boy is ready and he looks and smells amazing!!!
Our dog Shiloh was groomed by Katie. We went over how I wanted him to look and Katie did an absolutely beautiful job. Katie is so in tuned with what her clients want and she executes perfection.
An update 8/20/25: Katie is an excellent groomer. Today after grooming, I had a Vet appointment. My Vet asked where I had Shiloh groomed and I told her Petco Union City with Katie. The Vet gave high praises for the beautiful grooming she did. Katie is amazing!!
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · a year ago
Hi Kathy. We're thrilled to hear you had a positive experience with our grooming staff! Providing top-notch care for your pets is our priority, and we appreciate your kind words. Thanks for trusting us with your furry friend's grooming needs!
C
Clarissa Villanueva4 reviewsiTotal number of Google reviews Clarissa has written across all businesses on Google Maps, not just this one.
Your pet grooming team are fantistic! Especially Katie, who takes very great care when grooming my fur baby, Abby.
Price assessment: Reasonable price
Services: Dog grooming, Dog teeth brushing, Dog nail trimming
Response from the owner · 2 years ago
Hi Rhonda. Thank you for recognizing our team's efforts! We're fortunate to have such dedicated individuals who are committed to ensuring a great experience for our customers and their pets. We hope you'll visit again soon!
J
Jeannine Castellucci7 reviewsiTotal number of Google reviews Jeannine has written across all businesses on Google Maps, not just this one.
Luna is fantastic, she has been so patient with our dog Tawka who takes time to trust people.
Tawka now goes freely into Luna arms no fusing, no growling or trying to nip. She actually gives Luna kisses and lets her clean her face around her eyes. Luna really cares and it shows! Thank you so much Luna ❤️
Price assessment: Reasonable price
Services: Dog grooming, Dog nail trimming
D
Dadah Malimban1 reviewiTotal number of Google reviews Dadah has written across all businesses on Google Maps, not just this one.
I live 51 miles away from Petco Union City but I still go there to have Milo a full service groom. Maria was my first groomer for 14 years since from my first Yorkie named Teddybear. She was very nice to my fur babies and does a great job for them! I trusted her and will not look for another groomer.
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
Response from the owner · 2 months ago
Thank you for sharing your experience, Dadah. We're happy that our team continues to provide attentive care for Milo, as we strive to deliver consistent service. We look forward to seeing you and Milo again!
J
Jessie Ryan Gonzaga5 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
I have been taking my dog Shooter to UC PETCO for the last 16 years and the reason why I come back every few months is because of the amazing customer service from the entire grooming team especially from Katie and Maria who have been doing Shooter’s hair since day one. Thank you for all that you do!
Price assessment: Great price
Services: Dog grooming, Dog full service grooming
Response from the owner · 5 months ago
Hi, Jessie. We strive to foster long-lasting relationships built on trust, excellence, and exceptional service. Our entire grooming team, especially Katie and Maria, is incredibly honored to have been part of Shooter's care journey for the past 16 years. See you both again!
G
gordon Gao8 reviewsiTotal number of Google reviews gordon has written across all businesses on Google Maps, not just this one.
It is hard to cut nails for our dog Rumble and Rachel is the only one who can do it in this world😁, she is definitely the best in grooming profession.
Response from the owner · 2 months ago
Hi Gordon! We're so glad Rachel has earned your trust and consistently helps make grooming visits a positive experience for Rumble. We truly appreciate your kind words and look forward to seeing you both again soon! 🐾
E
eva ruiz3 reviewsiTotal number of Google reviews eva has written across all businesses on Google Maps, not just this one.
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog full service grooming
Response from the owner · 8 months ago
Hi Donna! We're glad to hear our team provided fantastic service. Our team aims to create a positive and supportive experience for every pet and pet parent. We look forward to seeing you again! 😍
