Google reviewers rate Petco Grooming in Kettering, OH, 4.6 out of 5 based on 61 reviews, with the owner responding to 89% of feedback. Customers frequently praise the staff's professionalism, friendly demeanor, and ability to handle anxious pets, while noting convenient locations and consistent recurring appointment availability. However, recurring criticisms in low-star reviews highlight concerns about inconsistent cutting quality, rushed service due to understaffing, and a strict policy prohibiting calming medication prior to appointments.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Trex always does a great job
Hi Ryan! We're glad Trex consistently provides outstanding care during your visits. Our team aims to create a comfortable and enjoyable experience for every pet and pet parent. We look forward to seeing you and your pet again!
Always a professional experience.
Hi Herbert, we're glad your pet's visits continue to go so well. Helping pets look and feel their best is what we're passionate about. We look forward to your pet's next visit!
Courtney has perfected grooming on 2 of my Pekingese. They look wonderful after their appointment with her.
Thank you for sharing your wonderful feedback, Lily! We're glad to hear Courtney provided such excellent grooming care for your Pekingese. Our team takes pride in making pets look and feel their best. We look forward to welcoming you and your furry family back again!
Trex was wonderful! She took her time with my older, partially blind boy. He was very happy after his appointment!
Thank you for sharing your experience, Debra. We're happy to hear your boy was cared for with patience, as we strive to provide a comfortable and supportive experience. We look forward to seeing you and your pet again!
Convenient location. Did a great job. Teddy looks great. Took longer than usual. Under staffed
We're so glad you had a great experience, Lee, and we appreciate your feedback; we will share this with our team.
Great service!
Thank you for the 5-star review, James! We're grateful to have met your expectations, and we look forward to seeing you again soon!
I go to the same lady every time and she is Fantastic. I think her name is Christine.
Hi Terri! We are happy to hear that your visits are always a positive experience. Our team strives to deliver consistent, high-quality care for every pet and pet parent. We look forward to seeing you and your pet again!
Everyone is very nice and friendly and helpful. They did a great job 👍
We're thrilled to see that you gave us a high rating! Your support means a lot to us, and we're glad we could provide you with a positive experience.
Great job. Our dog loves Courtney ❤️
Hi Keith. Thank you for your positive feedback! We're thrilled to hear that you had a great experience. We hope to continue exceeding your expectations on future visits! 💙
The love they give Stella...even when Stella decides she is definitely THE Lady Stella Artois.
Thank you for your kind review, Jodi! We are glad Stella feels loved and well cared for throughout her visits. Our team aims to deliver attentive and compassionate service for every pet and pet parent. We look forward to seeing you both again!