Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%46+11.2Value 14%47+6.6Replies to reviews 7%73+5.2Craft & service penalty72−2.8Momentum penalty73−2.7Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCOREPetco Grooming
Santa Barbara, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #130Position by Experts Score among all companies we track in this category. of 136 pet grooming · 4.6★ from 70 Google reviews
Report card
Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco Grooming is better than 57% of pet grooming.C
57
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco Grooming is better than 46% of pet grooming.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petco Grooming is better than 72% of pet grooming.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petco Grooming is better than 47% of pet grooming.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco Grooming is better than 73% of pet grooming.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco Grooming is better than 73% of pet grooming.B
73
Reviews for your job
Customers hired Petco Grooming for 8 kinds of job.
Petco Grooming for dog bathing and blow dry
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog bathing and blow dry”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#67 / 69
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%
All 4 Google reviews tagged “Dog bathing and blow dry”
crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
They were really kind to my old pup. Took his time to make him feel comfortable. He was very clean and his nails were trimmed perfectly.
Great priceDog anal gland expressionDog bathing and blow dryDog nail trimming
Jody4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
My dog is always happy to see Samantha and get a bath. If your animal is happily going, then you know they're well taken care of.
Reasonable priceDog groomingDog bathing and blow dry
shannon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great job on my Golden Retriever Tanner
Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Lucia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
Grooming salon needs to be ventilated. I understand pets are grooming dirty & smelly pets The salon stunk badly, I felt uneasy & will reconsider returning. The Petco Corporation needs to extend a little more TLC & courtesy to the grooimg staff, customers, & pets.
OverpricedDog ear cleaningDog anal gland expressionDog grooming
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 24%Reasonable 65%Overpriced 12%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 12 | — |
| Dog nail trimming | 7 | — |
| Dog full service grooming | 6 | — |
| Dog anal gland expression | 5 | — |
| Dog bathing and blow dry | 4 | — |
| Dog ear cleaning | 4 | — |
| Dog grooming and styling | 2 | — |
| Dog teeth brushing | 2 | — |
