Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Petco Grooming logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%46+11.2Value 14%47+6.6Replies to reviews 7%73+5.2Craft & service penalty72−2.8Momentum penalty73−2.7Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE

Petco Grooming

Santa Barbara, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #130Position by Experts Score among all companies we track in this category. of 136 pet grooming · 4.6★ from 70 Google reviews

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Report card

Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco Grooming is better than 57% of pet grooming.C
57
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco Grooming is better than 46% of pet grooming.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petco Grooming is better than 72% of pet grooming.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petco Grooming is better than 47% of pet grooming.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco Grooming is better than 73% of pet grooming.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco Grooming is better than 73% of pet grooming.B
73

Reviews for your job

Customers hired Petco Grooming for 8 kinds of job.

Petco Grooming for dog grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.25
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 34/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#75 / 77
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 12 Google reviews tagged “Dog grooming”

deedraLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We’ve been taking Sterling to Sarah at Petco for his grooming, and this last haircut was by far the BEST one yet! He looks absolutely adorable! 🐾❤️ Sarah does such a great job of keeping his personality and character intact while still giving him a beautifully shaped, polished cut. She left just enough hair around…

Great priceDog groomingDog full service groomingDog grooming and styling
Mia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Sarah is always wonderful!

Reasonable priceDog groomingDog full service groomingDog nail trimming
Laurel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Sarah is great. My dog even seems to like to go there.

Reasonable priceDog grooming
LizLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job. Leo looks beautiful!

Customer photo from Liz's review
Reasonable priceDog grooming
Sierra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

I went to bring in my golden retriever for his first haircut. The groomer and I agreed that he would not be shaved, and she would only trim the wispy edges of his fur and trim up his belly and bum. When I returned to pick him up it looked like he had been shaved, which we specifically agreed not to do. The cut was…

Customer photo from Sierra's reviewCustomer photo from Sierra's reviewCustomer photo from Sierra's reviewCustomer photo from Sierra's review
OverpricedDog grooming
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

We have had good experiences at PetCo grooming in the past, but this was absolutely the worst cut we have had on our Yorkiedoodle - totally shaved his body to 1/8” after I explicitly told the girl not to shave him. Totally upset about this. This girl is not a groomer - shaving is just the easiest option with a curly haired dog.

Customer photo from Ann's review
Reasonable priceDog grooming
helen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Loved Sara. She is so sweet with the dogs. How do you recommend her?

Great priceDog grooming
Jody4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My dog is always happy to see Samantha and get a bath. If your animal is happily going, then you know they're well taken care of.

Reasonable priceDog groomingDog bathing and blow dry
MargaritaLocal Guide · 118 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Trusted groomer by my dogs and I

Customer photo from Margarita's review
Reasonable priceDog ear cleaningDog groomingDog full service grooming
shannon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great job on my Golden Retriever Tanner

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Lucia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Grooming salon needs to be ventilated. I understand pets are grooming dirty & smelly pets The salon stunk badly, I felt uneasy & will reconsider returning. The Petco Corporation needs to extend a little more TLC & courtesy to the grooimg staff, customers, & pets.

OverpricedDog ear cleaningDog anal gland expressionDog grooming
loriEdited 9 months ago★★★★★

Rating only, no written review.

Reasonable priceDog grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 12%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming12—
Dog nail trimming7—
Dog full service grooming6—
Dog anal gland expression5—
Dog bathing and blow dry4—
Dog ear cleaning4—
Dog grooming and styling2—
Dog teeth brushing2—

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