Petfolk Veterinary & Urgent Care - North Hills at a glance
Google reviewers rate Petfolk Veterinary & Urgent Care in North Hills at 4.9 out of 5 based on 967 reviews, with the owner responding to 94% of feedback. Customers frequently praise the staff for being compassionate, patient, and communicative, particularly during urgent care visits and with anxious pets. They also note easy scheduling and reasonable pricing. However, some low-star reviews criticize specific billing errors, perceived lack of transparency on costs, and difficulties handling aggressive animals.
Google rating: 4.9 out of 5 from 967 reviews (95% five-star).
Reviews on this page: 968 Google reviews (783 with written comments, 130 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 25, 2026.
Service: Veterinary Emergency Service serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
967 reviews on Google
5★918
4★13
3★5
2★10
1★22
Reviews from Google, shown as published (original wording, unedited).
S
Seth3 reviews
★★★★★
This petfolk is simply one of the best places you could ever bring your pet. I brought my dog here on a Saturday after she and I were attacked at a dog park by two other dogs and the entire staff treated us like family. My dog Sadie was immediately seen and taken care of and the staff were comforting and compassionate as I was crying and shaking with fear for her. The doctors were all very helpful, transparent, and amazing. I normally go to the petfolk in cary but this was so closer to where the incident took place. I highly recommend petfolk, especially this location and their wonderful team.
Response from the owner · 4 hours ago
Seth, we’re so glad our team could be there for you and Sadie during such a frightening moment. It means a lot to hear that everyone treated you with compassion and helped you feel supported right away. The Petfolk Team
Yesterday was my first time ever visiting this clinic with my Dog. We had a very traumatic morning yesterday my dog was attacked by another dog. I was so appreciative of not only the Vet herself but also the Tech and all of the staff they were so caring kind and patient with my dog. The Vet Tech and the Vet had no hesitation getting down on the floor with him and me because he was frightened. They didn’t care that he was a pit. All they cared about is that he was an animal that needed help and they were there to help him. Thank you so much for taking such good care of my baby dog.
Price assessment: Reasonable price
Response from the owner · a day ago
Ahsha, we’re so sorry you and your dog had such a traumatic morning, and we’re grateful our vet, tech, and staff could be caring, kind, and patient when he was frightened. It means a lot to know they were willing to get down on the floor with you both and help him feel as safe as possible.
My sister and I have recently switched from Banfield to Petfolk after a friend referred them to me. Their app is user friendly, their annual membership program is affordable, the staff is so friendly and attentive. Our dog has stress/anxiety when going places but everyone is so friendly to her. The vets and vet techs are very attentive to what we had questions about and were super helpful when working through getting our dogs prescriptions transferred over. Love our experience so far.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 days ago
Bethany, we’re glad you and your sister found Petfolk and that the app, membership, and team have made things easier. It’s wonderful to hear your dog felt comfortable with everyone and that our vets and vet techs were so helpful when wor
Everyone was so awesome! They treated Carl with such care. I'm so thankful I was able to take him here. This is the second time I've taken him and both visit were great. Thank you Petfolk!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 days ago
Kenneth, we’re so glad to hear your visits have been great and that Carl was treated with such care. It means a lot to know our team made you feel thankful for choosing Petfolk.
The Petfolk Team
Petfolk, top tier!!! Each visit, everyone is gentle, welcoming, caring…. Lets just say the best and only people I would have to care for my fur baby!!! Thanks Justin and everyone over at Petfolk for always being prompt and providing professional and efficient service!!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 days ago
Jasmine, we’re so glad to hear every visit has felt gentle, welcoming, and caring. Justin and the team appreciate your trust and your kind words about the prompt, professional service. The Petfolk Team
Always wonderful service and does great with all my animals! Great communication and clarity from all staff on services. 10/10
Price assessment: Reasonable price
Response from the owner · 6 days ago
We’re so glad to hear the team delivered wonderful service and clear communication across the board. It means a lot that your animals are in good hands with us, and we appreciate you sharing such thoughtful feedback.
The best experience when you are so stressed of your furbaby being injured and they take great care of him and you!!! I highly recommend Dr. Kornegay and Emily, they were so patient, caring and very loving!!! Thank you Petfolk for the exceptional service with my same day Urgent Care appointment!
Response from the owner · 6 days ago
Sue, we’re so glad our team could help ease such a stressful moment and that Dr. Kornegay and Emily made you feel supported. We truly appreciate your kind words about the same day urgent care visit and the gentle care you described.
The Petfolk Team
Tama, we appreciate your kind words and are glad our team came across as very professional. We’re grateful for the opportunity to help and value you taking the time to share your experience.
Another friendly and efficient appointment for our cat’s medical maintenance needs. Good follow-up in the case of significant procedures and tests. A very caring staff.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Thank you for sharing your positive experience with us! We're happy to hear that your cat's appointment went smoothly and that our team could assist you efficiently. We look forward to serving your pet's health needs again in the future!
