Analyzing 9,846,5309.8M ReviewsFor 27,73527.7K Experts
Google reviewers praise Phoenix Auto Repair for prompt service, clear communication, and thorough inspections that often include visual updates. Customers frequently note fair pricing and staff willingness to explain repairs without pushing unnecessary work. However, several low-star reviews criticize the shop for significant diagnostic errors, inflated quotes, and upselling minor issues, leading some customers to seek cheaper second opinions elsewhere.
Data from Google, last updated November 11, 2026.
741 Google reviews we collected
Phrases our text analysis found in 660 written reviews
How often each topic comes up in the written reviews
We read 660 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The people were so nice and took us in even though they busy and it was a Friday and got us back on the road home.”
“Customer service agent continued to dismiss my concern and was rude towards end of call.”
“They even offered me a loaner for the weekend that I didn’t end up needing because they got the work done quickly.”
“…so we didn’t have to worry about not having a spare tire, and did not delay our long drive across the state.…”
“Their inspection was very thorough, providing pictures and going above and beyond fixing my AC.”
“00$,the issue was not fixed and the hi-beam on headlights are now stuck on.”
“Will not take my SUV anywhere else they are honest and accurate every time!”
“…RAV4 - as a girl in my 20s I hate finding an auto shop bc I've been scammed before but they gave me legit detailed explanations w/photos before start…”
“Would recommend to anyone in Nashville or anyone passing through.”
“I would never take any of my vehicles there again and I would recommend you don't bring yours here either.”
“Service and communication was great and pricing was very fair.”
“At 21 hours that's ,$4095 if you want to get ripped off take your car to Phoenix Auto.”
“The service was very prompt and he was a good communicator and problem solver.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 741 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
In town on vacay. Picked up a nail. I called and they got me in 20 minutes later. They removed the tire, plugged and patched, and done 45 min later. Very happy. Thanks guys.
Quick and convenient and amazing customer service! Will not take my SUV anywhere else they are honest and accurate every time!
Phoenix auto are great! I had been through a bad experience with another nearby shop that I felt wasn’t honest and I’m very happy to say my experience with phoenix auto was the complete opposite. Their inspection was very thorough, providing pictures and going above and beyond fixing my AC. They were able to get all the parts and had my car ready within the same week, while the other shop wanted me to wait 2-3 weeks. They even offered me a loaner for the weekend that I didn’t end up needing because they got the work done quickly. Thank you Joe and everyone at phoenix auto!
Service and communication was great and pricing was very fair. When I asked to come in and see my leaking steering rack so I could understand it myself, they gladly obliged.
Joe was very helpful and kind. The service was very prompt and he was a good communicator and problem solver. Thank you
Great service! Very professional and informative. I will continue using them for all of my automotive needs.
Thank you, Branden! We truly appreciate your kind words. Providing professional, informative service is at the heart of what we do. We look forward to serving you again and earning your trust with every automotive need.
On our way back to Virginia, we had some car trouble. Stopped here and just hoping to find some help and got so much more. The people were so nice and took us in even though they busy and it was a Friday and got us back on the road home. We can’t thank you enough
Thank you so much, Nikki! We're thrilled we could help get you back on the road safely. Your kind words mean the world to our team. We're here anytime you need us—safe travels back to Virginia! 🙌
If you were raised to bake 27 different kinds of casseroles and be a passenger princess, but missed out on learning independent lady skills like routine car maintenance this is a great place to go. My car is pretty high mileage now and they gave it a thorough inspection, went over the results with me, and got it in shape to make sure I don’t end up on the side of the road this winter. They replaced the rear shocks and it drives like a totally new vehicle. The service was fantastic. I never felt talked down to or pressured into work I didn’t need. I had a great experience and will definitely be returning for all of my car care needs!
Kelly, thank you for the kind review! We're thrilled we could help you feel confident in your car and that those rear shocks made such a difference. That's what we're here for — honest care without the pressure. See you next time!
My car came from CA in April. I put a lot of miles and movement on it in 7 months. Decided to have it checked out for another road trip coming up. Sure glad I did as all the little things that needed refreshing or repair were necessary to assure a peace-of-mind trip for me. I really do trust these mechanics and crew for their knowledge, concern, care and capabilities with my car....which I depend on daily! See you again, when it's time!
Charlotte, thank you for trusting us with your vehicle and for the wonderful feedback. We're proud to have caught those items before your road trip—your peace of mind on the road is what we're here for. Your daily driver deserves the best care, and we look forward to seeing you again. Safe travels!
Love this place, the staff is very professional and friendly. This will be my go to place for my lexus.
Teresa, thank you so much for choosing us for your Lexus! We appreciate your kind words about our team—professionalism and friendly service are at the heart of everything we do. We look forward to caring for your vehicle for years to come!
Analyzing 9,846,5309.8M ReviewsFor 27,73527.7K Experts