Physical therapy clinic · Rehoboth Beach, DE · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★129 Google reviews · 21 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Phoenix Physical Therapy five stars based on 129 reviews, noting the owner responded to 99% of feedback. Patients consistently praise the staff’s professionalism, attentiveness, and personalized care during recovery from surgeries like knee and hip replacements. Common themes include friendly scheduling, effective communication, and therapists adjusting treatments to address specific symptoms. The reviews highlight successful outcomes in strength, balance, and mobility, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 129 reviews (100% five-star).
Reviews on this page: 129 Google reviews (109 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Physical Therapist serving Rehoboth Beach, Delaware.
Data from Google, last updated October 28, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Phoenix Physical TherapyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phoenix Physical Therapy: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phoenix Physical Therapy: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phoenix Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
129 Google reviews we collected
5.0of 5
5 stars129100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 109 written reviews
100%praise
Praise141100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6647%
Would recommend3928%
Quality & results2014%
Speed & response54%
Communication54%
Honesty & trust54%
Price & value11%
What customers talk about
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“rom the moment I walked through the door, I was treated with genuine kindness, compassion, and professionalism by a team that truly cares about every…”
“Five stars simply aren’t enough to express how exceptional my experience has been!”
“Recovering from ACL surgery is a long and challenging process, but everyone at Phoenix made it a great experience from start to finish.”
“Olivia Wagner was very efficient in everything she did she helped me to gain strength and balance I enjoy working with her she want beyond and was ver…”
“Dominic is excellent at explaining details to promote overall great health.”
“From the moment I walked through the door, I was treated with genuine kindness, compassion, and professionalism by a team that truly cares about every…”
“In addition, scheduling appointments and billing was well organized and effortless.”
People customers mention
Selbyville14 reviews
Dom8 reviews
Jen7 reviews
Jennifer7 reviews
Maddie7 reviews
Dominic6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJeannine6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Five stars simply aren’t enough to express how exceptional my experience has been! From the moment I walked through the door, I was treated with genuine kindness, compassion, and professionalism by a team that truly cares about every patient’s progress. Their expertise, encouragement, and personalized attention made…
HheatherLocal Guide · 115 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Going into physical therapy when I first got my siatica, I didn't know what to think, but this specific physical therapy place is great Dominick and Olivia are very caring professional intuitive. They pay attention to your symptoms. And they adjust how ever they need to because they care about helping you
I would…
DDonna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They were very helpful with all my problems. Very thoughtful and helpful. Highly recommend them!
SS.Local Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kind, caring staff from scheduling through appointment! Therapists are attentive and supportive, work well together, and work with you as needed! I definitely recommend this location, though I am sure the standard is the same at other locations, given the quality I have experienced here.
SScott7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The entire staff of the Selbyville office are great. Olivia and Dom do a great job.
DDavid2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a very positive experience here. The staff is polite and professional. They really helped me to reach my goals. I would highly recommend them.
Five stars simply aren’t enough to express how exceptional my experience has been! From the moment I walked through the door, I was treated with genuine kindness, compassion, and professionalism by a team that truly cares about every patient’s progress. Their expertise, encouragement, and personalized attention made an incredible difference in my recovery, and I actually looked forward to every appointment. This is physical therapy at its absolute finest, and I cannot recommend them highly enough!
H
heather michelleLocal Guide · 115 reviewsiTotal number of Google reviews heather has written across all businesses on Google Maps, not just this one.
Going into physical therapy when I first got my siatica, I didn't know what to think, but this specific physical therapy place is great Dominick and Olivia are very caring professional intuitive. They pay attention to your symptoms. And they adjust how ever they need to because they care about helping you
I would suggest this physical therapy office over any physical therapy office. I have ever been to or been in. They keep it extremely clean. It's a very nice vibe in there.
Response from the owner · a week ago
Thank you, Heather, for sharing your experience! We're thrilled that you felt cared for and appreciated the clean and welcoming environment. Your recommendation means a lot to us!
D
Donna Aydelotte3 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
They were very helpful with all my problems. Very thoughtful and helpful. Highly recommend them!
Response from the owner · 3 weeks ago
Thank you, Donna, for your wonderful feedback! We're thrilled to hear that you found our team helpful and thoughtful. Your recommendation means a lot to us, and we're delighted to have been able to assist you with your needs.
S
S. AngelfyreLocal Guide · 14 reviewsiTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
Kind, caring staff from scheduling through appointment! Therapists are attentive and supportive, work well together, and work with you as needed! I definitely recommend this location, though I am sure the standard is the same at other locations, given the quality I have experienced here.
Response from the owner · a month ago
Thank you, S., for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team. It's great to know that our therapists' attentiveness and support made a difference for you. Your recommendation means a lot to us, and we're grateful for your kind words.
S
Scott Riffle7 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
The entire staff of the Selbyville office are great. Olivia and Dom do a great job.
Response from the owner · a month ago
Thank you, Scott, for your kind words and for sharing your experience with us. We're thrilled to hear that the team has made a positive impact on your journey. Your feedback is greatly appreciated!
D
David Ward2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I had a very positive experience here. The staff is polite and professional. They really helped me to reach my goals. I would highly recommend them.
Response from the owner · a month ago
Thank you, David, for sharing your positive experience! It's wonderful to hear that our team was able to help you reach your goals. Your recommendation means a lot to us, and we're thrilled to have been a part of your journey.
J
Judith S3 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
Olivia Wagner was very efficient in everything she did she helped me to gain strength and balance I enjoy working with her she want beyond and was very efficient
Response from the owner · a month ago
Thank you, Judith, for sharing your positive experience! It's wonderful to hear that our team was able to help you gain strength and balance. We're thrilled that you enjoyed working with them and found their support efficient and beyond your expectations. Your feedback is greatly appreciated!
F
FRED MORALES10 reviewsiTotal number of Google reviews FRED has written across all businesses on Google Maps, not just this one.
Olivia was very pleasant and professional. She greeted me each visit with a smile and I felt very comfortable with her. Her care and treatment have helped tremendously and I couldn’t be happier. Phoenix is the place to go if you need excellent care.
Response from the owner · 2 months ago
Thank you, Fred, for sharing your wonderful experience! We're thrilled to know you are happy with the treatment and appreciate your kind words. Your feedback means a lot to us!
M
Mary Kruper6 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I am so happy to find quality physical therapy care close to home. Dominick, Olivia, and Madison are the best. I am so happy with my results after total knee replacement.
Response from the owner · a year ago
Thank you, Mary, for sharing your experience! We're thrilled to hear that Dominick and Madison have been able to help with your back pain. It's wonderful to know that you're feeling better after just a few visits. We look forward to continuing to support your recovery journey.
C
Connie LattinLocal Guide · 22 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
As severe as my pain was before starting physical therapy, I had my doubts that it would be able to relieve my symptoms. From my very first visit, however, the staff in Selbyville has been absolutely amazing.
From the moment patients walk through the door, they are warmly welcomed and greeted by name by each member of the staff. Everyone is friendly, caring, and genuinely takes the time to listen to each patient’s needs. Their expertise, kindness, and compassion toward every person who walks through the door are truly remarkable. They work hard to help improve their patients’ quality of life, and it shows in everything they do.
Having never been to physical therapy before, I wasn’t sure what to expect, but I can honestly say I love it there. I look forward to continuing my treatment and am grateful for the professionalism, dedication, and exceptional care provided by the entire team.
Thank you to the entire staff in Selbyville, at Old Mill Bridge Road, for everything you do! A special thanks to Josh and Heather for making me a believer!! And a shout out to the sweet young lady that runs the front desk, for your sweet personality and the wonderful cinnamon candy!!
Response from the owner · 2 months ago
Thank you, Connie, for sharing your wonderful experience! It's heartwarming to hear how the team in Selbyville has made such a positive impact on your journey. We're thrilled that you feel welcomed and supported by everyone, from the front desk to your therapists. Your kind words about their dedication and care mean a lot to us. We're delighted to have you as part of our community and look forward to continuing to support you in your recovery. Your feedback is truly appreciated!
