Google reviewers rate Phoenix Pro Roofing 5.0 out of 5 based on 110 reviews, highlighting professional communication, punctuality, and competitive pricing for roof replacement and repair services. Customers frequently describe the team as courteous and knowledgeable, noting that they keep clients informed throughout the project and provide accurate estimates. One recurring criticism involves a lack of follow-up after an initial inspection appointment, where a customer reported not hearing back after the inspector promised to contact them regarding water testing results.
Google rating: 5.0 out of 5 from 110 reviews (99% five-star).
Reviews on this page: 110 Google reviews (104 with written comments, 1 with photos).
Owner responses: the business replied to 28% of reviews.
Reviews from Google, shown as published (original wording, unedited).
ryan schemm8 reviews
★★★★★
Phoenix Pro Roofing recently replaced the roof on my ~1,300 sq. ft. home, which is a mix of a flat roof (~1/3) and architectural shingles (~2/3), plus rooftop solar panels. Octavio and Alex were fantastic, even recommending a reliable partner company to handle the solar removal and reinstallation process. The finished roof looks incredible. Above all, communication was an absolute dream—Alex called me multiple times throughout the project to provide progress updates and notify me of any obstacles they encountered. Highly recommend!
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Roof installation
Response from the owner · 2 months ago
Thank you for the amazing review! We truly appreciate your trust in Phoenix Pro Roofing and your kind words!
Richard, we truly appreciate you taking the time to share your experience. Providing professional, efficient service at a fair and honest price is what we strive for on every project. Thank you for trusting Phoenix Pro Roofing
Update
I have worked with the company in the past and remain very pleased with their work. Very pleasant people and kept me informed of each step for my new roof,
Jack did a fabulous job on our remodel. His extimate was accurate and the work was excellent. He turned a kitchen I hated into one that I love. Jack was always pleasant and responded immediately to any questions we had. We woulnd't hesitate to recomment Phoenix Roofing & Remodel. Thank you Jack!
Response from the owner · 3 months ago
Jeanne, Thank you so much for your continued trust and support! It means a lot to us that you chose Phoenix Pro Roofing again!
They did a very nice e job on installing a new roof. As a member of our HOA board, I recommended them and they did a multi unit repair that came out great at a price well below what several others had bid. We were happier with them than a similar name company that also did work for us.
Services: Roof repair for storm & wind damage, Roof installation
Response from the owner · 5 months ago
Thank you for the great review and for trusting us. We truly appreciate your recommendation Mark!
Phoenix Roofing were so professional and efficient, Octavio took the time to always keep me informed on the process of the roof installation. Thank you Phoenix Roofing 👍
Price assessment: Great price
Services: Roof installation
Response from the owner · 5 months ago
Felipe thank you so much for your kind words! We’re happy to hear you had a great experience with our team. Octavio takes pride in keeping customers informed throughout the entire roofing process, and we’re glad that made a difference for you. We truly appreciate your trust in Phoenix Roofing and thank you again for the recommendation!
I made an appointment to get a home roof inspection because we had several leaks. Braxton came to look at the leaks and seemed knowledgeable about causes and potential fixes. He said he wanted to perform water testing to confirm the source of the leaks before they performed repairs. He said he would follow up the following week after he spoke with his colleague in commercial. I never heard back.
Price assessment: Not sure
Services: Roof inspection
Response from the owner · 5 months ago
Hi Lauren, thank you for your feedback. We sincerely apologize for the lack of follow-up after your inspection. This does not reflect the level of communication we strive to provide.
We appreciate you bringing this to our attention and will address it internally with our team.
Chen, thank you! We’re happy we could take care of your roof repair quickly and make the process easy for you. Don’t hesitate to reach out if you need anything down the road—we appreciate your support!
It’s clear that yall aren’t cutting corners on materials or taking short cuts!!! The presentation has definitely won my trust with the company!! Thank you Denise
