what a rush1 reviewTotal number of Google reviews what has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service , nice
Phone Factory
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%95+29.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 47 ipad screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 91%
5.0 ★★★★★ 163 Google reviews · 15 photos
99%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review
Phone Factory at a glance
Phone Factory in Ellisville maintains a perfect 5.0 rating across 163 reviews, with the owner responding to 98% of feedback. Customers consistently highlight rapid turnaround times for repairs like screen replacements, battery swaps, and water damage recovery, often completing service within an hour. Reviewers also note fair pricing compared to major manufacturers, professional staff conduct, and the inclusion of complimentary extras such as device cleaning or additional warranty coverage.
- Google rating: 5.0 out of 5 from 163 reviews (99% five-star).
- Reviews on this page: 164 Google reviews (146 with written comments, 7 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 27, 2026.
- Service: iPad Screen Repair Service serving Ellisville, Missouri.
Data from Google, last updated October 28, 2026.
Score profile vs other ipad screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phone Factory: 98/100 on this factor. Category median: 91.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phone Factory: 95/100 on this factor. Category median: 89.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phone Factory: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
Bar = this company · dark tick = category median.
Star ratings
164 Google reviews we collected
- 5 stars16299%
- 4 stars11%
- 3 stars00%
- 2 stars11%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
- Praise31999%
- Complaints31%
Topic share
How often each topic comes up in the written reviews
- Speed & response6921%
- Staff & attitude6320%
- Price & value5818%
- Quality & results5316%
- Would recommend4915%
- Honesty & trust258%
- Communication52%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great company, works fast for a decent price for my ps5 and then ran into issues and got it fixed again in no time no charge”
“…all done super cheap compared to other places and the guy was really respectful and helpful, Muslim guy recommended…”
“They do excellent work, at a reasonable price and the workers are professional, knowledgeable and courteous!”
“I needed a new screen for my phone and the guys at Phone Factory fixed the problem in less than 20 minutes.”
“, they were able to bring back my water damaged iPhone , if you need a repair or data recovery this is the place for you”
“I would highly recommend him to anyone looking for top-notch service and products.”
“I highly recommend The Phone Factory to anyone needing a quick, affordable, and reliable repair for their Apple devices.”
“The staff was friendly, explained the repair clearly, and the price was reasonable.”
People customers mention
- Charles 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Rbl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
When in he told me it would take about an hour got it all done super cheap compared to other places and the guy was really respectful and helpful, Muslim guy recommended
aprilLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Phone factory is Amazing! They have amazing service. Great events! I won a $25 gift card at their event! My son won a free iPhone!!!!
Saleh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Amazing experience at Phone Factory. The owner, Muath, is extremely passionate about his work and giving the best experience for his customers. I would highly recommend him to anyone looking for top-notch service and products.
Betty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Referred to good guy at Phone factory by a consumer cellular service man. He was correct phone screen repair in 20min! New screen cost $165
Darius2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Am avut nevoie de un ecran nou pentru telefonul meu si cei de la Phone Factory au rezolvat problema in mai putin de 20 minute. Au fost si amabili sa ne îndrume spre un restaurant care serveste mic dejun. Recomand 10/10
MartinLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great company, works fast for a decent price for my ps5 and then ran into issues and got it fixed again in no time no charge
Photos
Customer reviews
5.0 ★★★★★ 163 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Krystin Bottoms5 reviewsTotal number of Google reviews Krystin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRepair was quick and reasonably priced
Response from the owner · a day ago
Hi Krystin, thank you for the 5-star review! We’re glad your repair was quick and reasonably priced. We appreciate you choosing us, if you need anything else, we’re here to help. Phone Factory - Everything Mobile
Hema OwensLocal Guide · 77 reviewsTotal number of Google reviews Hema has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery fast
Response from the owner · a day ago
Hi Hema, thank you for the 5-star review! We’re thrilled you found our service very fast. We appreciate your support, and your contributions as a Local Guide. If you need anything else, we’re here to help! Phone Factory - Everything Mobile
Rbl Venmous2 reviewsTotal number of Google reviews Rbl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhen in he told me it would take about an hour got it all done super cheap compared to other places and the guy was really respectful and helpful, Muslim guy recommended
Response from the owner · a week ago
Thank you, Rbl! We’re glad we got everything done within the hour and at a price you felt was fair. Respectful, helpful service is what we aim for every time, I’ll pass your kind words to the technician. We appreciate the recommendation and are here anytime you need us again. Phone Factory - Everything Mobile
Kolten Bilyeu1 reviewTotal number of Google reviews Kolten has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI Won a free IPhone 14
Response from the owner · 2 weeks ago
Kolten, thanks for the 5-star review, and huge congrats on winning a free iPhone 14! We’re excited for you. If you need help setting it up, transferring data, or finding accessories, stop by anytime. Enjoy your new phone, and we hope to see you at the next event! St. Charles Phone Factory - Everything Mobile
april bilyeuLocal Guide · 19 reviewsTotal number of Google reviews april has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePhone factory is Amazing! They have amazing service. Great events! I won a $25 gift card at their event! My son won a free iPhone!!!!
Response from the owner · 2 weeks ago
April, thank you so much for the 5-star review and for being a Local Guide! We’re thrilled you had a great time at our event, congrats on the $25 gift card, and huge congrats to your son on winning a free iPhone! We love bringing the community together with fun giveaways and deals. If you need anything at all, stop by or give us a call. Hope to see you at the next event! St Charles Phone Factory - Everything Mobile
Saleh Ihmoud3 reviewsTotal number of Google reviews Saleh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience at Phone Factory. The owner, Muath, is extremely passionate about his work and giving the best experience for his customers. I would highly recommend him to anyone looking for top-notch service and products.
Response from the owner · 4 weeks ago
Thanks so much, Saleh! Delighted you loved the service and selection. If there’s anything else you need or a friend we can help, we’re here. Phone Factory - Where Honestly Meets Affordability
Mercy LyambilahLocal Guide · 12 reviewsTotal number of Google reviews Mercy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood customer service 👍
Response from the owner · a month ago
Thank you, Mercy Lyambilah, for your wonderful 5-star review! We're thrilled to hear that you enjoyed our customer service. We look forward to welcoming you back soon! Phone Factory - Where Honesty Meets Affordability.
Betty Kramer6 reviewsTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReferred to good guy at Phone factory by a consumer cellular service man. He was correct phone screen repair in 20min! New screen cost $165
Response from the owner · a month ago
Thank you, Betty, for the 5-star review! We’re glad the referral worked out and that we could replace your screen in about 20 minutes. We appreciate you noting the $165 price, our goal is fast, reliable, and transparent service. If you need anything else, we’re here to help! Your Phone Factory - Just Fix
Darius Ritea2 reviewsTotal number of Google reviews Darius has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAm avut nevoie de un ecran nou pentru telefonul meu si cei de la Phone Factory au rezolvat problema in mai putin de 20 minute. Au fost si amabili sa ne îndrume spre un restaurant care serveste mic dejun. Recomand 10/10
Response from the owner · a month ago
Mulțumim mult, Darius! Ne bucurăm că ți-am înlocuit ecranul în mai puțin de 20 de minute și că ai avut o experiență plăcută la Phone Factory. Apreciem recomandarea 10/10! Dacă mai ai nevoie de ajutor sau apare orice întrebare, suntem aici pentru tine. Te așteptăm cu drag și data viitoare! Phone Factory - Where Honestly Meets Affordability
Business details
- Address: 1978 Zumbehl Rd, St Charles, MO 63303
- Phone: (636) 201-2772
- Website: stcharlesphonefactory.com
- Service area: Ellisville, MO