Customers frequently cite fast turnaround times, reasonable pricing, and efficient service for iPhone, Samsung, and laptop repairs. Recurring themes include quick battery and screen replacements without upselling, though some users note that parts may require a short wait for ordering. A pattern of low-star reviews highlights dissatisfaction with screen repairs that failed or developed issues shortly after the initial fix.
Google rating: 4.8 out of 5 from 135 reviews (90% five-star).
Reviews on this page: 135 Google reviews (111 with written comments, 4 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 8, 2026.
Service: Apple Repair Service serving Palo Alto, California.
Data from Google, last updated November 10, 2026.
Star ratings
135 Google reviews we collected
4.8of 5
5 stars12290%
4 stars64%
3 stars00%
2 stars11%
1 star64%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
95%praise
Praise18295%
Complaints95%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value4926%
Speed & response3820%
Staff & attitude3217%
Quality & results3116%
Would recommend2111%
Honesty & trust168%
Communication42%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I took it in to the shop and the owner removed the battery in like 3 minutes at a very affordable price.”
“He took it in without questions and it was ready for me to pick up next day.”
“Michael is kind, humble, knowledgeable, and genuinely interested in helping people rather than selling them things.”
“…laces wanted over a couple of hundred dollars and more this gentleman fixed it for $100 he’s awesome, recommend this shop and I’m bringing my friend w…”
“this service is the worst.”
“Highly recommend for those looking to extend their phones life and your battery performance is becoming an issue.”
“I honestly didn’t know businesses like this still existed.”
“…e phone, carefully inspected it, showed me the corrosion inside, and explained in detail what the issue could be.…”
People customers mention
Mike18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
my new iPhone 17 pro had a cracked phone screen but was working fine, and I did not want to spend $329 with apple so I came here to get my phone screen replaced. If I could go back in time I would urge myself to bite the bullet and pay the full cost with apple, because I have had nothing but problems with ym phone screens. A week after it was initially replaced, a black spot appeared because the glue was detaching. I took it back in and he replaced it again and pretty immediately afterwards the screen would freeze every so often and I would have to restart my phone to get it working again. Today my screen turned entirely green out of nowhere, and no matter what I did I could not access my phone. Safe to say I was very frustrated at this point and I took it in to ask why this happened and what to do and he said that the only solution was screen replacement. I have decided to take it to apple, because a slightly lower price is not worth all the hassle of a screen that essentially disables your phone. I wish I had originally just taken it to apple and paid the extra $129 for a functioning screen instead of cheaping out, because the lower price definitely reflects the lower quality of screen and lower quality of service. I am very disappointed with this entire experience and have now spent over $500 on my screen.
Response from the owner · a month ago
You failed to mention you cracked the screen...
DMLocal Guide · 31 reviewsiTotal number of Google reviews DM has written across all businesses on Google Maps, not just this one.
My friends talked very highly of Mike and this was my first time working with him for my Samsung A54 that dropped from my pocket and LCD got damaged and had to be replaced. He took it in without questions and it was ready for me to pick up next day. I am super glad we have folks like him helping folks out in these days of our whole life being trapped inside our cell phones.
Price assessment: Great price
Services: Service not listed
Trvl MoLocal Guide · 20 reviewsiTotal number of Google reviews Trvl has written across all businesses on Google Maps, not just this one.
I honestly didn’t know businesses like this still existed.
I came to Phone Repair Shack with my iPhone 11 Pro Max expecting a much more expensive repair. Michael replaced my battery for only $60 - no upselling, no pressure, just honest work.
While he was working, I mentioned another problem: my camera had been shaking, making clicking noises and struggling to focus. Michael diagnosed it immediately, found the replacement camera for about $40, and offered to replace it for basically the cost of the part.
He also cleaned my charging port, which had only been working when I held the cable at a certain angle. Now it charges normally again. And when I was looking at phone cases, he simply gave me one as a gift.
$100 total - new battery, camera repair, charging-port cleaning, and even a case.
But honestly, the price isn’t even the main reason I’m writing this review. This is a wonderful family business. From the moment I walked in, I felt welcomed. Michael is kind, humble, knowledgeable, and genuinely interested in helping people rather than selling them things.
It was one of those rare experiences that restores your faith in small local businesses and in people.
Michael, thank you. You earned a customer who will absolutely come back and recommend you to others. Support this family business - they deserve it. ❤️
Price assessment: Great price
Tee Man3 reviewsiTotal number of Google reviews Tee has written across all businesses on Google Maps, not just this one.
What can I say about Mike? The MacGyver of cell electronics.old school tricks meets modern tech. Undeniably one of the skillest person I’ve witnessed doing this type of craft.
Seo Young MyaengLocal Guide · 188 reviewsiTotal number of Google reviews Seo has written across all businesses on Google Maps, not just this one.
My old phone had a bloating battery and looked like it was ready to explode. I took it in to the shop and the owner removed the battery in like 3 minutes at a very affordable price. He also took care of recycling the battery for me.
Andre John MarshallLocal Guide · 40 reviewsiTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
Mike is knowledgeable, hospitable and fast! Went in to figure out what was wrong with my MacBook Pro and he figured it out in minutes. He even went through the trouble of having it sent to their shop in Santa Cruz where I live so I didn’t have to take the trip up twice. I don’t think I’ll be going anywhere else if I ever need computer/phone repairs in the future (knock on wood). Highly recommended!
DLocal Guide · 78 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Walked in around 11:45 on a Wednesday to get my Pro Max battery replaced. No wait and left with a new battery 20 mins later. No fuss, no need to make an appointment, no upsell, etc. Highly recommend for those looking to extend their phones life and your battery performance is becoming an issue.
Price assessment: Reasonable price
GregLocal Guide · 41 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Great fast quick service . Hand down the best customer service. Thanks for fixing my iPhone 15 he was fast and efficient he had the parts in hand . It’s a super high quality oled screen as well for the price . Thanks so much . Don’t go to other places they charge too much and use cheaper quality screen take your money and come here . The best shop in San Jose hand down . Can’t believe how fast it was .
Kate MaesLocal Guide · 34 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
My phone display got broken but the rest of the phone functioned. I went to another spot near my work and he quoted much more $$$ with a two day delay due to getting the part. I then drove here because I happened to see his sign a few days before. WAY CHEAPER! AND had my phone fixed in 20 minutes rather than 2 days. Highly recommend!
