Piano Pros DFW holds a 5/5 Google rating from 253 reviews, with the owner responding to 64% of them. Customers consistently highlight professional crews, punctual arrivals, and careful handling of instruments like uprights and grand pianos. Recurring themes include clear communication, reasonable pricing, and assistance with scheduling or tuner recommendations. No significant criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 253 reviews (100% five-star).
Reviews on this page: 253 Google reviews (232 with written comments, 30 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 31, 2026.
Service: Piano Mover serving Richardson, Texas.
Data from Google, last updated November 5, 2026.
Star ratings
253 Google reviews we collected
5.0of 5
5 stars252100%
4 stars00%
3 stars00%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 232 written reviews
99%praise
Praise54399%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12423%
Staff & attitude11922%
Would recommend9317%
Quality & results8315%
Communication7514%
Price & value438%
Honesty & trust92%
What customers talk about
We read 232 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew was super professional and polite, and they got the job done incredibly fast.”
“Quick availability, good communication, very knowledgeable & experienced personnel, excellent service & care for my piano.”
“I highly recommend them for your piano moving needs!”
“Definitely will use them again.”
“It was a great experience and I would most certainly recommend them!”
“They worked with my schedule on short notice and had great communication.”
“Entire experience was top notch with very fair pricing.”
“You can tell they genuinely take pride in their work and understand how important it is to properly care for an instrument like a piano.”
People customers mention
Bill28 reviews
Jeffreys9 reviews
Jeffries3 reviews
Dallas3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Highly recommend these guys! The crew was super professional and polite, and they got the job done incredibly fast. Moving an upright piano is no joke, but they handled it with so much care—they used proper padding and all the right gear to make sure it made it to our new place without a single scratch. Great customer service from start to finish. Definite five stars!
Price assessment: Reasonable price
Price: $1–500
Services: Local moving
Response from the owner · 4 days ago
Thank you . We appreciate you choosing PianoProsDFW to move your Piano. Enjoy your new home.
D
David Dixon4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Quick availability, good communication, very knowledgeable & experienced personnel, excellent service & care for my piano. Your instrument is in good hands with PianoPros DFW!
Price assessment: Great price
Price: $500–1,000
Services: Oversized-item moving, In-state moving
Response from the owner · a week ago
Thank you, David. Welcome back to the states and enjoy playing your new grand piano.
M
Melissa5 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Piano Pros DFW are AMAZING! My late father was a classical pianist and his baby grand means the world to me. Bill & his team have moved my dad’s piano twice now for us and both times have exceptional. They worked with my schedule on short notice and had great communication. I would absolutely recommend them!
Price assessment: Great price
Price: $1–500
Services: Local moving, Oversized-item moving
Response from the owner · a week ago
Thank you for choosing Piano Pros DFW and entrusting us with the care and transportation of your father‘s Piano. I know its new owners will cherish it as much as your father did.
We appreciate your business
S
stephanie sterry9 reviewsiTotal number of Google reviews stephanie has written across all businesses on Google Maps, not just this one.
These piano movers were fantastic! From communication, scheduling, promptness, and most importantly care, they're were perfect. I highly recommend them for your piano moving needs!
Response from the owner · a week ago
Thank you for your kind words and for trusting us with transporting your Piano.
S
Seong-Eun Jung2 reviewsiTotal number of Google reviews Seong-Eun has written across all businesses on Google Maps, not just this one.
I work with Bill, and he was very helpful! Prompt in communication and speed of service. Would recommend this service to anyone needing to get their piano moved!
Response from the owner · a week ago
Thank you for your business and allowing us to move your Piano.
R
Ruben Reyes4 reviewsiTotal number of Google reviews Ruben has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with my experience! From start to finish, the team was incredibly professional, courteous, and enjoyable to work with. What impressed me most was how careful they were with my piano. They treated it with the utmost care and attention, making sure it was handled safely and securely throughout the entire move.
You can tell they genuinely take pride in their work and understand how important it is to properly care for an instrument like a piano. The entire process was smooth, professional, and stress-free.
I would absolutely use them again for any future piano move and highly recommend them to anyone looking for a company they can trust with their piano!
Price assessment: Great price
Price: $1–500
Services: Local moving
Response from the owner · a week ago
Thank you again Anthony for allowing us to move your Piano
