Customers frequently praise the company for punctuality, clear communication, and thorough cleanup after completing various home repairs. Recurring themes include friendly service and the ability to handle multiple projects efficiently. However, several low-star reviews criticize the pricing as excessive for simple tasks and report that previous fixes failed or were poorly executed, leading to dissatisfaction with the long-term durability of the work.
Google rating: 4.8 out of 5 from 441 reviews (92% five-star).
Reviews on this page: 441 Google reviews (359 with written comments, 16 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Window and Door Company serving Syracuse, New York.
Data from Google, last updated November 11, 2026.
Star ratings
441 Google reviews we collected
4.8of 5
5 stars40492%
4 stars143%
3 stars41%
2 stars10%
1 star184%
Praise vs complaints
Phrases our text analysis found in 359 written reviews
97%praise
Praise72897%
Complaints223%
Price
What reviewers said about value for money
33%worth it
Worth the money133%
Overpriced267%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21629%
Speed & response15320%
Quality & results14619%
Would recommend8311%
Price & value8211%
Communication588%
Honesty & trust122%
What customers talk about
We read 359 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Your representative was very personable, on time and explained everything he was doing.”
“The tech showed up on time and took a look at the job.”
“John did a fantastic job on our house that needed multiple different projects repaired.”
“On 6/18/21 we had a mud room entry way remodeled … it was not good work for the money spent $6300 ….”
“I would recommend this company to anybody who asked.”
“It’s great to know there is someone out there that does quality work at an affordable price.”
“not very reasonable”
“He explained what he was doing and why he was doing it.”
“We continue to trust Pink Rose because of its superb professionals.”
People customers mention
John38 reviews
Rick19 reviews
Logan12 reviews
Dan7 reviews
Cramer4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Pink Rose Home Service - Syracuse, NY
From 24 detailed written reviews; every point below is quoted in at least one review.
Your representative was very personable, on time and explained everything he was doing. I was very happy with the repairs he did and the room looks fantastic.
Price assessment: Great price
Services: Water damage repair, Window installation
Paul Brennan2 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Jon Did an excellent job. He explained what he was doing and why he was doing it. He was very clean and Arrived when he said he was and cleaned up meticulously.
I would recommend this company to anybody who asked.
Thank you for a job well done
Response from the owner · 2 months ago
Hi Paul! We are pleased to hear Jon delivered excellent service. Your recommendation means a great deal to us. Thank you for trusting us with your project!
Nolan Hennelly2 reviewsiTotal number of Google reviews Nolan has written across all businesses on Google Maps, not just this one.
It was very clear that they cared about getting the work done to a high standard and that I was satisfied with every detail of the projects. Great communication on their end also helped ensure the job went smoothly. I'll be using their services again.
Price assessment: Reasonable price
Services: Tile work replacement, Drywall installation, Repair flooring, Service not listed
Response from the owner · 2 months ago
Hi Nolan! Thank you for sharing your experience. We're glad we could help and look forward to helping with any future projects!
Jennifer Serfer3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
John was great! Super friendly, and cleaned up after himself. Did a variety of things: took down blinds, repaired dry wall, repainted exterior steps, and sealed outside windows. He even showed me something regarding my dryer vent outside that he happen to notice walking by. Already planning our next project with him.
Price assessment: Reasonable price
Services: Paint indoors, Drywall repair
Response from the owner · 2 months ago
We are grateful for sharing this, Jennifer! John takes pride in his work and thoroughness. We look forward to your next project!
David M. A. MurphyLocal Guide · 33 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Did bathroom recaulking at home. Overall the tech did a good job, although I did need to point out some areas that he missed. The bigger issue is that it seemed very expensive for what it was.... More expensive than a recent major plumbing job I had. I would recommend searching around for better prices before calling this business.
Additional details: I paid $700 for running a few lines of caulk. There was no removal of old material necessary, no regrouting, nothing complicated. Of course, I didn't need to accept the estimate, but he was already there and didn't want the hassle of finding someone else. Lesson learned though!
Price assessment: Overpriced
Response from the owner · 3 months ago
Yes we encourage this also. Information on our pricing can be found at www.pink-rose.com/pricing
When everything is taken into consideration I firmly believe we’re the best value.
Joe Berardi
Founder/owner
Mason Jojo Anthony1 reviewiTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.