Pink Rose Home Service - Syracuse, NY logo

Pink Rose Home Service - Syracuse, NY

Handyman/Handywoman/Handyperson · Syracuse, NY

4.8 ★★★★★ 441 Google reviews · 23 photos
92%five-star reviews
95%reviews answered by the owner
Oct 2026latest review

Pink Rose Home Service - Syracuse, NY at a glance

Customers frequently praise the company for punctuality, clear communication, and thorough cleanup after completing various home repairs. Recurring themes include friendly service and the ability to handle multiple projects efficiently. However, several low-star reviews criticize the pricing as excessive for simple tasks and report that previous fixes failed or were poorly executed, leading to dissatisfaction with the long-term durability of the work.

  • Google rating: 4.8 out of 5 from 441 reviews (92% five-star).
  • Reviews on this page: 441 Google reviews (359 with written comments, 16 with photos).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Window and Door Company serving Syracuse, New York.

Data from Google, last updated November 11, 2026.

Star ratings

441 Google reviews we collected

  • 5 stars40492%
  • 4 stars143%
  • 3 stars41%
  • 2 stars10%
  • 1 star184%

Praise vs complaints

Phrases our text analysis found in 359 written reviews

  • Praise72897%
  • Complaints223%

Price

What reviewers said about value for money

  • Worth the money133%
  • Overpriced267%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude21629%
  • Speed & response15320%
  • Quality & results14619%
  • Would recommend8311%
  • Price & value8211%
  • Communication588%
  • Honesty & trust122%

What customers talk about

We read 359 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Your representative was very personable, on time and explained everything he was doing.”
  • “The tech showed up on time and took a look at the job.”
  • “John did a fantastic job on our house that needed multiple different projects repaired.”
    “On 6/18/21 we had a mud room entry way remodeled … it was not good work for the money spent $6300 ….”
  • “I would recommend this company to anybody who asked.”
  • “It’s great to know there is someone out there that does quality work at an affordable price.”
    “not very reasonable”
  • “He explained what he was doing and why he was doing it.”
  • “We continue to trust Pink Rose because of its superb professionals.”

People customers mention

  • John 38 reviews
  • Rick 19 reviews
  • Logan 12 reviews
  • Dan 7 reviews
  • Cramer 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

What reviewers say about Pink Rose Home Service - Syracuse, NY

From 24 detailed written reviews; every point below is quoted in at least one review.

  • Mentioned most: Quality of work (13 praise, 1 complaint); Would recommend (11 praise, 3 complaints); Friendly & courteous (10 praise); Explains clearly (8 praise); Expertise (6 praise, 1 complaint); Clean & tidy (5 praise); Professionalism (5 praise); Punctuality (4 praise).
  • Reported results: 1 exceeded expectations, 1 problem came back, 1 job left unfinished.
  • Value for money: 1 said worth it, 2 said overpriced or not worth it.
  • Returning customers: 5 reviewers say they used Pink Rose Home Service - Syracuse, NY before.
👍 “On time”
👍 “Explained everything he was doing”
👍 “Very personable”
👎 “I would recommend searching around for better prices”
👎 “That I didn't give him enough money”

Photos

Customer reviews

4.8 ★★★★★ 441 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Christine Malcott7 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work! Rick's work was absolutely amazing making my place look beautiful! I'm so VERY happy! Thank you!

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 2 weeks ago

Hi Christine! We're glad that your happy with the project! We really appreciate your review!

William Pearlman5 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had my shower doors and toilet fixed. it was a great experience and Dan was excellent.

  • Price assessment: Reasonable price
  • Services: Toilet repair
Response from the owner · 2 weeks ago

Thank you for your wonderful feedback, William! We're glad dan was able to fix your toilet and shower doors!

John McNeil2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional and outstanding work

  • Price assessment: Reasonable price
  • Services: Electrical outlet & switch installation
Response from the owner · 2 weeks ago

Hi John! We're thrilled to hear you had a great experience. Your review means a lot to us!

john lischak1 reviewTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

very good

  • Price assessment: Reasonable price
  • Services: Toilet repair
Response from the owner · a month ago

Hi John, we appreciate your review. We would love to know what would have made your experience better.

Mary Quinn-Oley2 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Your representative was very personable, on time and explained everything he was doing. I was very happy with the repairs he did and the room looks fantastic.

  • Price assessment: Great price
  • Services: Water damage repair, Window installation
Paul Brennan2 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jon Did an excellent job. He explained what he was doing and why he was doing it. He was very clean and Arrived when he said he was and cleaned up meticulously. I would recommend this company to anybody who asked. Thank you for a job well done

Response from the owner · 2 months ago

Hi Paul! We are pleased to hear Jon delivered excellent service. Your recommendation means a great deal to us. Thank you for trusting us with your project!

Nolan Hennelly2 reviewsTotal number of Google reviews Nolan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was very clear that they cared about getting the work done to a high standard and that I was satisfied with every detail of the projects. Great communication on their end also helped ensure the job went smoothly. I'll be using their services again.

  • Price assessment: Reasonable price
  • Services: Tile work replacement, Drywall installation, Repair flooring, Service not listed
Response from the owner · 2 months ago

Hi Nolan! Thank you for sharing your experience. We're glad we could help and look forward to helping with any future projects!

Jennifer Serfer3 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

John was great! Super friendly, and cleaned up after himself. Did a variety of things: took down blinds, repaired dry wall, repainted exterior steps, and sealed outside windows. He even showed me something regarding my dryer vent outside that he happen to notice walking by. Already planning our next project with him.

  • Price assessment: Reasonable price
  • Services: Paint indoors, Drywall repair
Response from the owner · 2 months ago

We are grateful for sharing this, Jennifer! John takes pride in his work and thoroughness. We look forward to your next project!

David M. A. MurphyLocal Guide · 33 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did bathroom recaulking at home. Overall the tech did a good job, although I did need to point out some areas that he missed. The bigger issue is that it seemed very expensive for what it was.... More expensive than a recent major plumbing job I had. I would recommend searching around for better prices before calling this business. Additional details: I paid $700 for running a few lines of caulk. There was no removal of old material necessary, no regrouting, nothing complicated. Of course, I didn't need to accept the estimate, but he was already there and didn't want the hassle of finding someone else. Lesson learned though!

  • Price assessment: Overpriced
Response from the owner · 3 months ago

Yes we encourage this also. Information on our pricing can be found at www.pink-rose.com/pricing When everything is taken into consideration I firmly believe we’re the best value. Joe Berardi Founder/owner

Mason Jojo Anthony1 reviewTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He said he didn’t have change and I didn’t mind and he when back to the business and told them that I didn’t give him enough money and I did

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