Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts
Google reviewers rate Pinnacle One Tax Services 4.8 out of 5 based on 43 reviews, with the owner responding to 9% of them. Customers frequently highlight long-term loyalty, fair pricing, and helpful communication during personal and business tax preparation. The staff is often described as professional and personable, fostering a sense of familiarity with clients. A recurring criticism involves limited availability, where some individuals report significant wait times for appointments, particularly during peak seasons or when seeking assistance for complex tax situations.
Data from Google, last updated November 12, 2026.
43 Google reviews we collected
Phrases our text analysis found in 25 written reviews
How often each topic comes up in the written reviews
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Terri, Jackie, and Alfreda are wonderful ladies and very helpful.”
“The price for his service is fair and he'll shoot you straight”
“I do not recommend this Pinnacle 1 office or Mr.”
“Did an excellent job for me last year.”
“Having said that, he books up quick but it's worth the wait.”
“I don't trust anyone else.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 43 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Terri, Jackie, and Alfreda are wonderful ladies and very helpful. Terri in particular was super informative for my particular tax questions. Couldn’t recommend enough.
Been going since my very first W-2 in 1989 and had no desire to go anywhere else. Straightforward service and fair prices. Tell Sammy I sent you! ;)
Tony is the best. Will not go to anyone else.
Tony, Ryan & company are the absolute best! We're basically family and the quality of service is unparalleled! If you are considering a change in your tax preparer, there is no question, come here!
Did an excellent job for me last year. I will be returning for this year's tax prep.
I filed my 2020 taxes at pinnacle. I was told payment could be taken out of my return. After doing taxes, I was told I owed money so I’d have to pay. I didn’t have money that day so I returned on that Friday (payday). I paid $330 fee or whatever it was. I thought all was good until I went to file my 2021 taxes and found out they never filed my 2020 taxes. Upon trying to resolve the issue, I’ve been on hold and haven’t received help… Update company fixed issues. I was able to file both years.
I love going to see Tony and Sammy every tax time because they make me and family feel like we're apart of their family
Richie is the BEST, IN DEMAND, & THE BEST!!! IT IS VERY DIFFICULT, HORRIBLY DIFFICULT TO GET AN APPOINTMENT!! I am a Senior Citizen, and not well. Not hearing from MY TAX PREPARER STRESSES ME TO THE MAXX!!
Awesome staff of preparers. Thank you for being so courteous and helpful.
Great service
Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts