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Pinnacle Paving

Asphalt contractor · Killeen, TX · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%76+5.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 23 paving contractorsPosition by Experts Score among all companies we track in this category. · better than 68%
4.9 ★★★★★ 131 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
44%reviews answered by the owner
Oct 2026latest review

Pinnacle Paving at a glance

Google reviewers rate Pinnacle Paving 4.9 out of 5 based on 131 reviews, with the owner responding to 44% of them. Customers frequently praise the company for professional communication, punctuality, and high-quality asphalt installation, crack filling, and striping services. A recurring theme highlights the team's friendliness and attention to detail during project execution. One common criticism from low-star reviews describes crew members as rude and dangerous drivers who blocked a road and acted aggressively toward a customer.

  • Google rating: 4.9 out of 5 from 131 reviews (96% five-star).
  • Reviews on this page: 131 Google reviews (88 with written comments, 11 with photos).
  • Owner responses: the business replied to 44% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Paving Contractor serving Killeen, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other paving contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction91Reliability89Craft & service–Value100Momentum100Replies to reviews76Satisfaction: 91 (median 86)Reliability: 89 (median 75)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 76 (median 78)
Pinnacle PavingPaving Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pinnacle Paving: 91/100 on this factor. Category median: 86.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pinnacle Paving: 89/100 on this factor. Category median: 75.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 85.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pinnacle Paving: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pinnacle Paving: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pinnacle Paving: 76/100 on this factor. Category median: 78.B
76

Bar = this company · dark tick = category median.

Star ratings

131 Google reviews we collected

  • 5 stars12696%
  • 4 stars22%
  • 3 stars11%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 88 written reviews

  • Praise9399%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price842%
  • Reasonable1053%
  • Overpriced00%
  • Not sure15%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2527%
  • Staff & attitude2021%
  • Would recommend1617%
  • Communication1516%
  • Speed & response1213%
  • Price & value44%
  • Honesty & trust22%

What customers talk about

We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Pinnacle Paving's Major and Rey did a fantastic job on our radio station parking lot.”
  • “They were very professional throughout the process.”
  • “They handled the work like pros and I would recommend them to anyone.”
  • “The crew answered my questions willingly and always spoke respectfully, with “yes ma’am” and “no ma’am.”
  • “Communication was excellent, the crew arrived on time, and they completed the project exactly as promised.”
  • “we’ve been getting prompt friendly service at a very reasonable price.”
  • “Super fast and reliable service!”

People customers mention

  • Nicholyn 5 reviews
  • Davenport 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Pinnacle Paving for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

JeffLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

This was my first time using Pinnacle. They were very professional throughout the process. They handled the work like pros and I would recommend them to anyone. Thanks for all your help.

Parking lot striping
Timothy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

It was great seeing Nicholyn and Justin today, looking forward to utilizing pinnacle paving in upcoming county projects

Darren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

It was great speaking with Nicholyn today. Looking forward to utilizing this company in the future

Customer photo from Darren's review
Tommy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Pinnacle Paving's Major and Rey did a fantastic job on our radio station parking lot. On time, super pros, and nice people! Thank you.

Great priceAsphalt resurfacingParking lot repair & maintenanceDriveway sealing
Luis9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Major - I really appreciated your team’s professionalism and the quality of their work. Our cul-de-sac looks so much better now! Thank you for a job well done!

jenna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

Extremely rude and dangerous drivers. Blocked me on a road in salado and then got nasty. I was in my car with my 5 year old and baby. Two men were in the other truck.

Photos

Customer reviews

4.9 ★★★★★ 131 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jeff LackmeyerLocal Guide · 15 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was my first time using Pinnacle. They were very professional throughout the process. They handled the work like pros and I would recommend them to anyone. Thanks for all your help.

  • Services: Parking lot striping
Dwayne Moore7 reviewsTotal number of Google reviews Dwayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great oeople' great work

Bryan Dragus1 reviewTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent Communication! Nicholyn is awesome!

Patrick Stanberry9 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company.

James Robicheaux6 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome folks. Yall keep up the great work.

kyle4 reviewsTotal number of Google reviews kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome

Aj Hasette1 reviewTotal number of Google reviews Aj has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good communication, highly recommend

Tom A2 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awsome service highly recommend

Chris Buster1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great meeting pinnacle paving today!

Colton Reasoner1 reviewTotal number of Google reviews Colton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent!

Pinnacle Paving on Google Maps →

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