Google reviewers rate Pinnacle Pools and Landscape 4.8 out of 5 based on 57 reviews, with the owner responding to 84% of them. Customers frequently cite effective communication, competitive pricing, and punctual completion for pool installations, resurfacing, and landscaping projects. The main criticism involves isolated instances of unprofessional conduct during site visits and perceived issues with record keeping, though these negative experiences are rare compared to the overall positive feedback regarding project management and quality.
Google rating: 4.8 out of 5 from 57 reviews (95% five-star).
Reviews on this page: 57 Google reviews (53 with written comments, 16 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: August 24, 2026.
Service: Swimming Pool serving Sacramento, California.
Data from Google, last updated November 2, 2026.
Star ratings
57 Google reviews we collected
4.8of 5
5 stars5495%
4 stars00%
3 stars12%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
99%praise
Praise14599%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2819%
Speed & response2618%
Communication2618%
Would recommend2114%
Quality & results1712%
Price & value1611%
Honesty & trust139%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is so patient and was always there to answer any of my questions!”
“Jared & the owner Terry continued to be very responsive throughout construction and promptly answered our questions/concerns (that are inevitable duri…”
“Not only were they the best price, they were the best at communicating with me the entire process.”
“Would recommend vehicle pools to anybody getting inground, pool and landscape”
“We had an excellent experience with Pinnacle Pools for our new pool build.”
“He was also a very fair negotiator, and the final price was within 3% of other quotes we got.”
“Terry and the folks at pinnacle pools were a genuine pleasure to work with on our backyard project.”
People customers mention
Terry22 reviews
Jet6 reviews
Jared4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We could not be happier or more satisfied with Pinnacle Pools and Landscape. Terry and Jet were on top of the project from the start. They were informative at every step. Our Pool is beautiful and meets all of our expectations. Besides the pool, the decking is fantastic! Thanks guys!!
Price assessment: Great price
Services: Inground pool installation
T
Tim Mikulin2 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
If you are thinking about putting in a swimming pool you need to talk to Pinnacle Pools! Not only were they the best price, they were the best at communicating with me the entire process. Jet, their Salesperson, was pleasure to work with. He is so patient and was always there to answer any of my questions! Our pool looks amazing and we love it! You will not be disappointed!
Price assessment: Great price
Services: Inground pool installation, Swimming pool water feature maintenance
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Micah Cordero7 reviewsiTotal number of Google reviews Micah has written across all businesses on Google Maps, not just this one.
Pinnacle pools is the best we had our pool installed. Terry was amazing, helpful, and even brought to our attention and overpayment. Would recommend vehicle pools to anybody getting inground, pool and landscape
Price assessment: Great price
Services: Inground pool installation
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Robert Carlin7 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
This review is way overdue, as my pool was finished some time near this past Christmas. All this time later, still so very glad we chose to go with Terry and Pinnacle Pools. I had a good feeling about Terry from the first interview and that impression was proved throughout. Great communication and hands on review of the work being done by the various teams he worked with (all of whom were impressive, what a great operation).
Our backyard is not that large but he was able to design a wonderful small pool that has totally transformed our backyard from a place where we rarely hung out into a spot where we spend at least 30 minutes plus a day in. Can't adequately put in words how luxurious it feels to relax in my own pool in my backyard, but it's wonderful. Wish we had done this 10 years earlier. Thank you Terry!!!
Price assessment: Reasonable price
Services: Inground pool installation, Custom Swimming pool design, Swimming pool water feature construction
A
Alex Sturm3 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Pinnacle Pools for our new pool build. We interviewed several companies and Pinnacle’s representative, Jared, sealed the deal. Jared was extremely personable and patient in explaining the process, answering our questions, and tweaking the design to ensure it met our needs. He was also a very fair negotiator, and the final price was within 3% of other quotes we got. Jared & the owner Terry continued to be very responsive throughout construction and promptly answered our questions/concerns (that are inevitable during any project). Besides Jared, Pinnacle’s biggest selling point is their speed. We broke ground on April 16 and completed first filling on June 1. Just in time for summer! I was skeptical of their quoted build times, but they absolutely delivered. All crews were professional, clean and did quality work. We love our new pool & are looking forward to enjoying it for years to come!
Price assessment: Reasonable price
Services: Inground pool installation, Artificial turf installation, Custom Swimming pool design
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Nicholas Sauvie2 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Pinnacle's work included a pool, concrete, and artificial turf. Overall, our pool turned out beautiful, and there were definitely some positives.
The biggest positive was working with Jet. He was excellent throughout the design process and remained my primary point of contact during the project. He is personable, responsive, and genuinely seems to care about delivering a great product. You can tell he enjoys designing pools and helping customers bring their vision to life. If it weren't for Jet, we likely would have chosen another company.
Terry clearly does a good job coordinating subcontractors and keeping projects moving, although at times it felt like the pace came at the expense of attention to detail.
One of the first issues involved the concrete and turf layout. Our approved plans showed decorative diamond shaped concrete sections separated by artificial turf in an X pattern. When the crew laid it out, it was noticeably different from the approved design. Fortunately, I caught it before the concrete was poured and they redid it. It still wasn't exactly right, but I chose not to continue arguing over it. When I first raised the concern, Terry told me that if they changed it I would probably find something else I wasn't happy with. After I explained I simply wanted the approved design, the conversation improved.
Another issue involved improper grading that caused water to pool near the side garage door. They first tried a skim coat, but when that failed they replaced the entire section of concrete. I appreciated that they made it right.
There was also pool finish material left in the tile grout from the day the pool was filled. I was initially told it was dirt buildup, but it was eventually removed with a wire brush.
Another issue was paint overspray from the equipment plumbing on our brand new concrete and house stucco. Terry initially said it would be addressed after the concrete cured, but I was later told additional correction wasn't recommended because it could damage the finish. During that discussion I was told I was being "very picky" and that other customers hadn't complained. I don't believe expecting clean workmanship on brand new concrete and my home's exterior is unreasonable. My neighbor across the street experienced the same issue.
The gate had to be flipped to meet code because of poor workmanship by the subcontractor, and the electrical equipment posts were not properly secured until I pointed it out. There is also a blemish near the pool entry that I reported immediately and was told would be addressed, but it now appears it won't be repaired.
Jet handled sales, design, and served as the primary point of contact throughout construction. While he did an excellent job, I think those responsibilities are too much for one person. He often had to relay my concerns to Terry and then communicate back to me. I think Pinnacle would benefit from a dedicated project manager with construction expertise who routinely checks each project, communicates directly with customers, and addresses issues before they become larger problems.
Although Terry is effective at coordinating the work, I don't think he is the right person to be customer facing. Our first impression came during a Zoom meeting where the way he spoke to Jet came across as condescending and almost caused us to choose another builder. Throughout the project, many interactions with Terry felt unnecessarily confrontational, and legitimate concerns were often met with a defensive response.
Looking back, I'm honestly not sure whether I would choose Pinnacle again. The finished pool is beautiful, and several issues were ultimately corrected. However, I believe the company needs to improve its quality control, communication, and handling of customer concerns. Overall, my experience was mixed, but the end result is a beautiful pool that our family will enjoy for many years.
Price assessment: Reasonable price
Services: Inground pool installation, Artificial turf installation, Custom Swimming pool design
B
Brent Ramos3 reviewsiTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Terry and the folks at pinnacle pools were a genuine pleasure to work with on our backyard project. They put together a beautiful design after listening to what we really wanted and brought options and ideas to the table that fit our vision and our budget. Just as important as the quality, we really appreciated the experience during the building process. The crews were respectful and accommodating, and most importantly when changes came up, as they always do in any project, Terry was transparent and fair in how they were handled. We would recommend Pinnacle to anyone who is looking to build their dream backyard.
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Marquis Dionson8 reviewsiTotal number of Google reviews Marquis has written across all businesses on Google Maps, not just this one.
Pinnacle Pools and Landscape did a fantastic job on our pool and backyard project. Communication was smooth throughout the entire process, especially with Jet Wolfe, who kept everything organized and easy.
The speed of the project was impressive — the pool and landscaping were completed in less than six weeks and ready to use by March 15, well ahead of summer.
Kelly also did a great job teaching us about our pool filtration system and initially balancing the pool chemicals, which made startup simple and stress-free.
Thanks to Terry and the entire team for delivering fast, high-quality work. We highly recommend Pinnacle Pools and Landscape to anyone considering a pool and landscaping project.
Z
ZachLocal Guide · 246 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Called to get an estimate for a new build. Guy showed up thought it was a resurface and didn't know how to do new build estimates. He said he wanted to refer me to someone else and they'd call me to do the estimate. Total waste of time, guy didn't give any information or value. No one followed up. Time wasters.
Edit after reply: you have poor record keeping. I, however, have excellent record keeping. Speak with your team! It was indeed your team!
Response from the owner · Edited 7 months ago
Hi Zach,
We’re sorry for any confusion, however we do not have any record of visiting your property or providing an estimate under this name. Pinnacle Pools & Landscape specializes in new pool construction as well as remodels, so this does not align with our services or process.
It’s possible this review was intended for another company. If not, please feel free to contact us directly at 916-604-1700 so we can look into this further.
***** We take record keeping and client communication very seriously and have thoroughly reviewed our records. We still have no record of any consultation, estimate, or site visit under your name or at your property.
Pinnacle Pools & Landscape specializes in both new pool construction and remodels, and we would not turn away a new pool project as described.
If you believe this is not a mistake, we welcome you to contact us directly at 916-604-1700 so we can verify the details and address it appropriately.
— Terry Neeley
Pinnacle Pools & Landscape
V
Valentina Hirsig1 reviewiTotal number of Google reviews Valentina has written across all businesses on Google Maps, not just this one.
Pinnacle Pool Company did a fantastic job!! We are happy with the pool and concrete work around the pool. We would highly recommend them.
Price assessment: Great price
Services: Inground pool installation, Swimming pool water feature maintenance
Response from the owner · 7 months ago
Thank you, we really appreciate your kind words and your trust in us.
We’re glad to hear you’re happy with both the pool and the surrounding concrete work — those details really bring the whole project together.
It was a pleasure working with you, and we truly appreciate the recommendation. Enjoy your new backyard!
