Reviewers frequently praise the veterinary team for thorough explanations, compassionate care, and proactive follow-up communication after appointments. Many clients note that the staff is friendly and efficient, often accommodating urgent visits and providing clear guidance on treatment plans. However, some lower-rated reviews cite concerns regarding rising prices for routine services and inconsistent record-keeping or scheduling errors at the front desk.
Google rating: 4.9 out of 5 from 683 reviews (94% five-star).
Reviews on this page: 683 Google reviews (467 with written comments, 37 with photos).
Owner responses: the business replied to 15% of reviews.
Most recent review: October 25, 2026.
Service: Veterinarian serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Star ratings
683 Google reviews we collected
4.9of 5
5 stars64594%
4 stars183%
3 stars41%
2 stars41%
1 star122%
Praise vs complaints
Phrases our text analysis found in 467 written reviews
95%praise
Praise53595%
Complaints265%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25746%
Quality & results8315%
Would recommend6111%
Speed & response5710%
Communication499%
Honesty & trust305%
Price & value244%
What customers talk about
We read 467 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dr Wood has been caring for our dogs for many years.”
“…there due to the fact that they felt ” uncomfortable”, she was very rude and extremely unprofessional.…”
“He is very knowledgeable, professional, provides thorough explanations and follow up.”
“One of the worst experiences hands down, unless you want to be treated like a number and that your pet is just a dollar sign.”
“I highly recommend this office to all who are looking for the best care for their fur babies.”
“He even followed up on the phone the next day with a few added questions.”
“…nd she was yelling at me in the lobby calling me a liar and saying I never showed her what I wanted done but I had been going to her for over a year a…”
“As always everyone was welcoming, clearly explained how the treatment would proceed and then sent us home with complete details of what to expected an…”
“The entire staff at Piper Glen Animal Hospital genuinely cares about your pets.”
“…edo the grooming and she was yelling at me in the lobby calling me a liar and saying I never showed her what I wanted done but I had been going to her…”
“Brown and the staff were very helpful and caring and the price was affordable.”
“Our last vet was pricey and made every request difficult.”
People customers mention
Wood81 reviews
Brown52 reviews
Lewis37 reviews
Williams10 reviews
Karen9 reviews
Vet8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
As always everyone was welcoming, clearly explained how the treatment would proceed and then sent us home with complete details of what to expected and the recovery process
Price assessment: Not sure
Response from the owner · a week ago
We're thrilled to hear that our team made you feel welcome and provided clear details about your pet's treatment and recovery. We look forward to your next visit!
J
Jennifer Mitchell1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Dr Wood has been caring for our dogs for many years. He is very knowledgeable, professional, provides thorough explanations and follow up. We love that our dogs trust him. We highly highly recommend Dr. Wood and Piper Glen Animal Hospital.
R
Russell Hinson10 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
This is a wonderful place for both animal and humans. Everyone is very friendly and helpful. The vets are extremely knowledgeable, caring and compassionate. They are extremely compassionate and understanding when it is time to let your pet cross over the rainbow bridge. They have been my vet service of over 15 years. They are awesome.
Response from the owner · a week ago
Thank you! It means a lot to us that you had an excellent experience. We can’t wait to welcome you back!
S
sonya rissmillerLocal Guide · 23 reviewsiTotal number of Google reviews sonya has written across all businesses on Google Maps, not just this one.
Piper Glen Animal Hospital gives exemplary service to their pet patients and owners. Dr Wood is our primary Dr and he's excellent and is always spot on with his diagnosis. The office staff are friendly, professional and treat the animals with kindness and patience. They're also great at getting you an appointment in an emergency when needed. I highly recommend this office to all who are looking for the best care for their fur babies.
Price assessment: Overpriced
Services: Service not listed
J
Jennifer Smith6 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I love their customer service. Received a text message highlighting our boy's recent annual checkup.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
We're so glad you loved our customer service and found the text message about your boy's checkup helpful. Thank you! We look forward to seeing you again soon!
D
David AbbottLocal Guide · 20 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Very friendly and professional. They always have the best interest in my pets wellbeing. Highly recommend
Price assessment: Reasonable price
Response from the owner · a week ago
We're so glad you had a great experience with our friendly and professional team. Your recommendation means a lot to us, and we're here for your pet's well-being anytime!
K
Kim Zweier3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
I was fortunate to get in on a Friday morning to see Dr. Miller and VA Lana. They were both fantastic! They heard what I was telling them; asked relevant follow up questions; explained what was going on and what the best path forward was. The following Monday they reverted with test results and checked-in on my pup. A good end-to-end experience. Thank you!
