Google reviewers rate this Milwaukee gym 4.8 out of 5 based on 1525 reviews, with the owner responding to 80% of feedback. Customers frequently praise the facility for being clean, spacious, and well-maintained, while highlighting the friendly and helpful nature of the staff. However, some lower-rated experiences cite issues with rude or hostile management, billing errors, and unresolved membership cancellation problems.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great!
That's what we love to hear, Phylann! Come back and work out with us again soon.
The manager on site was quite unpleasant and a bit hostile towards me. He left a sour taste in my mouth… which is so unfortunate bc the other staff is extremely welcoming and amicable.
Hi Candace! We're glad our team has made you feel welcome, but we understand your concerns about your experience with management. Please email us at [email protected] so our team can review your feedback further.
Clean and friendly service
Thanks for the review, Tracy! We're glad you enjoyed our clean space and service. Hope to see you back soon!
Mariah and John and the whole staff is amazing
It’s wonderful to hear the whole team made such a great impression! We appreciate you recognizing the staff and sharing such positive feedback. They’ll be happy to know their hard work is noticed!
I travel and have probably been to 200 different planet fitness locations. I love the franchise. This location is especially open with a spacious tall ceiling. They're also not shy about using their fans to cool their guests! Now that is a rarity. Love it here!!!
Thanks for stopping by, Jason! We're thrilled to hear that you're able to keep it cool here. We look forward to working out with you again.
Good customer service good equipment
Hi friend, thank you for taking a moment to leave us a review and those 5 stars! We always appreciate it when our members let us know they are enjoying our facility and the environment we are able to provide!
I love planet fitness getting my black card membership back soon
Thanks for showing us the love! We're so happy that you chose us to be a part of your fitness journey, we're here for you every step of the way!
Planet fitness midtown is one of my favorite locations to work out at the staff is always very friendly and helpful and a good workout environment is always provided!
Thank you, Solana! We are so proud to see your awesome feedback and experience in our gym. We hope you continue to enjoy your time with us.
It’s nothing wrong with the environment, but there’s this one workers he’s rude everytime I come I need to tell him my age even though he remembers my face, because I’m the only dude he asked that too . I called up there it was not curfew for teenagers it was never a curfew I come around this time everyday . Now it’s a problem with me coming . He’s black with a grey beard and bald wakes up mad
Hi there, Treshawn. Please don't hesitate to reach out for management to bring any recent issues with service to their attention in further detail. The satisfaction of our members and visitors is very important to us!
Friendly & well maintained. Workers constantly cleaning and organizing Worker melody was on a ladder cleaning the top of the machines,I've NEVER seen that.the person at the front i think his name is Eugene very articulate and friendly person.this is my favorite PF location