What customers talk about

We read 550 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

“The entire duration of the party was amazingly executed in such a clean and friendly environment”
“Overpriced horrible service and very rude workers definitely not a place you want to bring your family to.”
“I would absolutely recommend Planet Play to any parent looking for a fun, clean, organized, and stress-free place to celebrate their child.”
“I would not go back, and I definitely do not recommend it.”
“From start to finish, we had such a great experience.”
“I can honestly say that this is the worst $1,500 for 45 minutes I have EVER spent i paid $1500 for the premium package there was no tattoo station, th…”
“Some indoor play places can be expensive, but this one just felt worth every penny.”
“This place is already pricey with limited things to do.”
“This facility was clean, efficient and extremely kid friendly for all of my children who range in ages.”
“This was honestly the least stressed I’ve ever felt planning and hosting a birthday party for my daughter.”
“When I chose planet play for my son’s bday party the process was seamless, everything was well explained, and documented along the way.”

praise complaint · found by our text analysis, Google review wording unchanged.

Planet Play

4.7 ★★★★★ · 645 Google reviews · 22 photos

Children's party service · Old Westbury, NY

Planet Play at a glance

Google reviewers rate Planet Play 4.7 out of 5 based on 645 reviews, with the owner responding to 89% of comments. Customers frequently praise the facility for its cleanliness, friendly and attentive staff, and value for money, noting activities suitable for various age groups. Recurring criticisms in low-star reviews include a play area that feels smaller than expected, issues with online booking systems, and occasional lapses in customer service responsiveness.

Google rating: 4.7 out of 5 from 645 reviews (87% five-star).
Reviews on this page: 645 Google reviews (550 with written comments, 66 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 24, 2026.
Service: Gaming Store serving Old Westbury, New York.

Data from Google, last updated October 27, 2026.

Photos

Customer reviews

4.7

★★★★★

645 reviews on Google

5★564

4★37

3★8

2★2

1★34

Reviews from Google, shown as published (original wording, unedited).

What customers talk about

We read 550 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

“The entire duration of the party was amazingly executed in such a clean and friendly environment”
“Overpriced horrible service and very rude workers definitely not a place you want to bring your family to.”
“I would absolutely recommend Planet Play to any parent looking for a fun, clean, organized, and stress-free place to celebrate their child.”
“I would not go back, and I definitely do not recommend it.”
“From start to finish, we had such a great experience.”
“I can honestly say that this is the worst $1,500 for 45 minutes I have EVER spent i paid $1500 for the premium package there was no tattoo station, th…”
“Some indoor play places can be expensive, but this one just felt worth every penny.”
“This place is already pricey with limited things to do.”
“This facility was clean, efficient and extremely kid friendly for all of my children who range in ages.”
“This was honestly the least stressed I’ve ever felt planning and hosting a birthday party for my daughter.”
“When I chose planet play for my son’s bday party the process was seamless, everything was well explained, and documented along the way.”

praise complaint · found by our text analysis, Google review wording unchanged.

Jobs customers hired them for — from Google's service tags and the review text

Team members customers mention

Filter by topic — each topic is highlighted in the reviews in the same color

Nicole Ferrandino2 reviews

Review from Google · view on Google

★★★★★ Oct 24, 2026

Our favorite place to go any day of the week for nonstop fun for all ages!!!!!

Dean Castellana4 reviews

Review from Google · view on Google

★★★★★ Oct 13, 2026

What an amazing day for my son He had a beautiful party that was geared towards him The entire duration of the party was amazingly executed in such a clean and friendly environment They were so organized and on point I can’t think of anywhere else I would’ve had my five-year-old’s birthday He was through the moon and back and so were his guests Planet play executed everything from start to finish. I just had to show up which was amazing. Thank you to the entire staff For making my sons day so special You guys really embody the art of a private party for the children Also, I am posting from my older sons. Google email As I cannot figure out how to switch LOL REGARDS THE CASTELLANAS

J BLocal Guide · 162 reviews

Review from Google · view on Google

★★★★★ Oct 13, 2026

My girl and I love coming here! The place is super nice and clean. Staff here are very helpful and inclusive. Coming here is our new tradition! Thank you ♡♡

Christele Joseph3 reviews

Review from Google · view on Google

★★★★★ Sep 21, 2026

My daughter and her friends had an absolutely OUT OF THIS WORLD experience at Planet Play Bellmore! 🚀🪐 One of my favorite things was the privacy of having the space just for our guests. Everything felt safe, welcoming, and clean. The party hosts were amazing—friendly, helpful, attentive, and they kept everything fun and organized from beginning to end. The food add-ons were absolutely delicious! And the pizza was seriously all the parents could talk about 😂🍕. What I appreciated most was how stress-free the entire experience was. This was honestly the least stressed I’ve ever felt planning and hosting a birthday party for my daughter. I was actually able to enjoy the party, interact with her and our guests, and be present instead of worrying about the schedule, food, setup, or what needed to happen next. Adding the character experience was also a HUGE hit! The kids loved it so much that we weren’t ready to leave—we ended up staying an extra TWO HOURS and paying for open play! 😂 From start to finish, we had such a great experience. I would absolutely recommend Planet Play to any parent looking for a fun, clean, organized, and stress-free place to celebrate their child. We’ll definitely be back! ❤️🚀

Alyssa Ahrens4 reviews

Review from Google · view on Google

★★★★★ Aug 22, 2026

Amazing local place to bring my kids! They love it!

Aly Ahrens1 review

Review from Google · view on Google

★★★★★ Aug 22, 2026

Such a fun space! I’m so glad we’re local to this. The kids love it!

Grace Kump14 reviews

Review from Google · view on Google

★★★★★ Aug 22, 2026

Just had our daughters birthday here, and it was one of the best parties we’ve had! The facility is SUPER clean which stood out compared to other places. Even our guests commented on how clean it was lol. So much for kids of all ages to do. We have a big family with teenagers, kids, toddlers, and babies and there was something for everyone! The staff was very attentive, friendly, and accommodating. I can’t say enough great things about this place but I’ll definitely recommend! My daughter had a great birthday. Thank you all so much.