iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 26 acupuncture clinicsiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★151 Google reviews · 11 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Platinum Chiropractic & Acupuncture five stars based on 151 reviews, highlighting the provider's knowledge and personalized care for conditions like sciatica and chronic pain. Patients frequently mention the use of acupuncture, cupping, and manual adjustments, noting that the practitioner listens intently and explains treatment plans clearly. While the office is described as clean and professional, no specific criticisms regarding punctuality or pricing appear in the provided excerpts.
Google rating: 5.0 out of 5 from 151 reviews (100% five-star).
Reviews on this page: 151 Google reviews (144 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyAcupuncture Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Chiropractic & Acupuncture: 100/100 on this factor. Category median: 98.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Chiropractic & Acupuncture: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Chiropractic & Acupuncture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 70.–
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Bar = this company · dark tick = category median.
Star ratings
151 Google reviews we collected
5.0of 5
5 stars151100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 144 written reviews
99%praise
Praise21299%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6731%
Would recommend6329%
Quality & results2913%
Communication199%
Honesty & trust188%
Speed & response136%
Price & value63%
What customers talk about
We read 144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is incredibly knowledgeable about soft tissue work and stimulation, and his manual adjustments are absolutely spot-on, providing great relief every time.”
“I highly recommend Platinum Chiropractic & Acupuncture to anyone dealing with similar issues.”
“I cannot recommend Platinum Chiropractic in Valrico enough!”
“If you are in the surrounding area and looking for top-notch care, you definitely need to check out his practice!”
“Edgardo was awesome — super knowledgeable and easy to talk to.”
“But after several sessions, I can honestly say it's been a game-changer.”
“After the first appointment, I immediately noticed a change in how my body was able to move.”
“Dr Pagan has been the most real, honest, professional, efficient, & affordable chiropractor of my life.”
People customers mention
Pagan19 reviews
Chiropractor7 reviews
Edgardo6 reviews
Pag3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAjax243 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Dr Pagan has changed my quality of life! I have alot of medical issues which negatively impacted day to day living. After the first appointment, I immediately noticed a change in how my body was able to move. I have never had a chiropractic appt like that before. Even though I still have a long way to go in my…
RRyan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I cannot recommend Platinum Chiropractic in Valrico enough! Dr. Ed truly listens to your issues and concerns, taking the time to understand exactly what you're dealing with. He always goes the extra mile to address your pain and discomfort levels.
He is incredibly knowledgeable about soft tissue work and…
AAlexLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I started going to Platinum Chiropractic eight weeks ago with really bad arthritis in my lower back. Since working with Dr. Pagan, my back is about 75% better. The intensive therapy and detailed assessment—finding out what’s wrong and outlining new options—have been amazing. I’m impressed by the thorough approach…
OOlga1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Highly recommended!!
I was hesitant to see an acupuncturist for my sciatica, but after weeks of shooting pain down my leg, I finally made an appointment. Dr. Pagan was professional and very knowledgeable. After just two sessions, the pain began to subside, and he even showed me how to stretch my piriformis muscle…
CCole2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Great experience at Platinum Chiropractic. Edgardo was awesome — super knowledgeable and easy to talk to. He really took the time to evaluate everything and explain what was going on instead of rushing through the appointment. Definitely recommend!
AAndrewLocal Guide · 111 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Dr. Ed is great. Very knowledgeable and listens intently. He knows what he’s doing and offers great advice. Glad he’s my chiropractor. Really helping me with my sciatica!
Dr Pagan has changed my quality of life! I have alot of medical issues which negatively impacted day to day living. After the first appointment, I immediately noticed a change in how my body was able to move. I have never had a chiropractic appt like that before. Even though I still have a long way to go in my treatment, my progress has been incredible. I am able to enjoy activities that I haven’t enjoyed in a long time. Dr P is passionate about helping his patients find relief. I also love that fact he is a fellow veteran.
R
Ryan6 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I cannot recommend Platinum Chiropractic in Valrico enough! Dr. Ed truly listens to your issues and concerns, taking the time to understand exactly what you're dealing with. He always goes the extra mile to address your pain and discomfort levels.
He is incredibly knowledgeable about soft tissue work and stimulation, and his manual adjustments are absolutely spot-on, providing great relief every time. If you are in the surrounding area and looking for top-notch care, you definitely need to check out his practice!
E
Elvis Gil7 reviewsiTotal number of Google reviews Elvis has written across all businesses on Google Maps, not just this one.
Dr. Pagán
Allow me to provide detailed information on his Exceptional Knowledge/Expertise in the field of Chiropractic & Acupuncture.
Personally, I was in a Motorcycle Accident about a year ago, after a lengthy process of
Physical Therapy on a fracture of the hip and Lumbar vertebrae (L5-S1)Injury, I was only able to make minimal progress with stretches in the healing process.
Dr. Pagan, was hands-on manipulation of the lower back and pressure points required to provide the necessary Blood circulation of the tissues and Nerves in my Lower Back.
Dr. Pagan allowed me to have a Normal life as there were Nights that I woke up in the middle of the night with extreme pain in my lower back (pinched Back Nerves) as he
Personally coached me, guided me on treatment plans, and personally motivated me, when I thought there would be little hope.
Thank you for your service and for your exceptional knowledge in the field of Chiropractic & Acupuncture.
SSGT - EDGARDO PAGÁN
Sincerely,
Fernandez
A
Alex LeGantLocal Guide · 26 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I started going to Platinum Chiropractic eight weeks ago with really bad arthritis in my lower back. Since working with Dr. Pagan, my back is about 75% better. The intensive therapy and detailed assessment—finding out what’s wrong and outlining new options—have been amazing. I’m impressed by the thorough approach and the progress I’ve made in such a short time. Highly recommend.
O
Olga Quintana1 reviewiTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
Highly recommended!!
I was hesitant to see an acupuncturist for my sciatica, but after weeks of shooting pain down my leg, I finally made an appointment. Dr. Pagan was professional and very knowledgeable. After just two sessions, the pain began to subside, and he even showed me how to stretch my piriformis muscle at home. I’m now walking pain-free and back to my daily routine!
C
Cole Vita2 reviewsiTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
Great experience at Platinum Chiropractic. Edgardo was awesome — super knowledgeable and easy to talk to. He really took the time to evaluate everything and explain what was going on instead of rushing through the appointment. Definitely recommend!
A
Andrew ChenLocal Guide · 111 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Dr. Ed is great. Very knowledgeable and listens intently. He knows what he’s doing and offers great advice. Glad he’s my chiropractor. Really helping me with my sciatica!
J
James Midday9 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I'm thrilled to share my experience with Platinum Chiropractic & Acupuncture for anyone considering treatment for chronic lower back pain, especially those who have served in the military like myself. Initially, I was hesitant to try acupuncture, unsure of how it would help with the persistent pain I've lived with for so long. But after several sessions, I can honestly say it's been a game-changer.
The relief I’ve experienced has made a significant difference in my daily life, allowing me to manage my pain more effectively than ever before. The knowledgeable and professional care of Dr. Ed truly stands out. Dr. Ed's deep understanding of my condition, coupled with a personalized approach, put me at ease right from the start. Each session is tailored to my specific needs, and I consistently feel more mobile and comfortable afterward.
I highly recommend Platinum Chiropractic & Acupuncture to anyone dealing with similar issues. The care and expertise provided have been invaluable in helping me lead a more active and comfortable life. If you're considering acupuncture, especially if you've experienced skepticism as I did, I encourage you to reach out and see how it can make a difference for you.
Thank you, Platinum Chiropractic & Acupuncture, and thank you, Dr. Ed, for your unwavering commitment to your patients' well-being.
D
Deanna AlexanderLocal Guide · 29 reviewsiTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
Dr. Edgardo is one of a kind to me. Achy joints (especially knees) along with other stuff was just making me miserable. Gave acupuncture a try with him and I love it! He treats you as close to family as you can get, ask questions, listens and goes to work. Very kind man that cares for his patients. If you want a wonderfully amazing acupuncture experience….CALL HIS OFFICE!! You will not be sorry.
