Google reviewers rate Platinum Hair Salon 4.9 out of 5 based on 202 reviews, frequently praising stylists for skilled color corrections, cuts, and attentive communication. Customers describe the environment as clean and friendly, noting that staff often provide detailed advice and take time to ensure hair integrity. However, lower-rated excerpts highlight concerns regarding appointment punctuality, unmet expectations for specific cuts, and a lack of timely responses to new customer inquiries.
Google rating: 4.9 out of 5 from 202 reviews (98% five-star).
Reviews on this page: 202 Google reviews (183 with written comments, 36 with photos).
Owner responses: the business replied to 12% of reviews.
Most recent review: September 22, 2026.
Service: Beauty Salon serving Vacaville, California.
Data from Google, last updated November 2, 2026.
Star ratings
202 Google reviews we collected
4.9of 5
5 stars19798%
4 stars00%
3 stars10%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 183 written reviews
97%praise
Praise24097%
Complaints83%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8133%
Would recommend6024%
Quality & results3815%
Honesty & trust3514%
Speed & response166%
Communication104%
Price & value83%
What customers talk about
We read 183 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is friendly and never fails to brighten my day!”
“I highly recommend you see her for all the services, because you will leave there looking and feeling like a brand new woman.”
“It was an overall fantastic experience, and I can't recommend her enough!”
“Payten always does such a great job on my hair, start to finish.”
“I have always had the worst luck finding a good hair stylist and this was the first time I’ve left a salon without being in tears.”
“I have been going to Liz for over 5 years now and she is hands down the only person I trust to cut, style and color my hair!”
“She even curled my hair that evening knowing I had an event to attend the next day.”
“wanted to go red, and throughout the entire process Katrina clearly communicated the pricing, explained every step, and made sure the final result wa…”
“She has helped make my hair healthier and suggested reasonable products to use to help outside of the salon and is always available for suggestions or…”
People customers mention
Alyssa24 reviews
Lexi13 reviews
Katrina6 reviews
Ashley5 reviews
Adelle4 reviews
Payten3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I have been going to Liz for over 5 years now and she is hands down the only person I trust to cut, style and color my hair! I have just about the thickest hair possible and she jokes around with me because I need 2 haircuts. One while wet and one when it’s dry! However, she is always up for the task! She is ridiculously talented and I make sure to bring my daughter to see her since she has the same hair thickness as me. I highly recommend you see her for all the services, because you will leave there looking and feeling like a brand new woman. Plus, she is just so pleasant to be around and talk to! ☺️
Payten Beene is my go-to for the best hair in town! She makes my blonde bright and beautiful every time. She is friendly and never fails to brighten my day! I can always count on her to give me the best refresh!!
J
Jordan Ricks5 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
I love this salon. Payten always does such a great job on my hair, start to finish. She’s professional, respectful, and incredibly friendly and personable. She is honest about limitations and expectations of what hair can do, and always goes above and beyond to ensure I get exactly what I want, without compromising the integrity of my hair. She’s color corrected me from green, to bleach blond, to ginger, to brown, as well as added highlights and lowlights. (done through many processes over the years). Payten is bubbly and has great energy, along with the other gals in the salon. An all around great place:)
V
Venice Santos1 reviewiTotal number of Google reviews Venice has written across all businesses on Google Maps, not just this one.
Katrina always delivers on her services with my hair. The color is always vibrant and exactly what I want. Her after-care advice makes sure the color stays long after my appointment. I appreciate her work and will continue to book with her.
R
Rayanne Hartwell8 reviewsiTotal number of Google reviews Rayanne has written across all businesses on Google Maps, not just this one.
The shop is really cute, I paid about $70 for my haircut and gave a tip total came out to $80. I asked for some light layers and a good wash, I’ve been to salons where they give me a full head massage during the wash and really make me feel pampered and taken care of, this place didn’t give me that same vibe sadly. I also, didn’t get any layers. All of my hair ended up the same length. I enjoy having different length layers and cute long bangs that frame my face. My haircut was alright, but overall I just didn’t leave feeling satisfied the way I behave I should have for a $70 cut. I tipped because I appreciated them taking me on such short notice. Not a bad place for a haircut, but I just feel for how much they charge I should’ve left more happy.
Price: $60–80
Services: Shampoo & conditioning, Haircut
K
Kassandra Pearce3 reviewsiTotal number of Google reviews Kassandra has written across all businesses on Google Maps, not just this one.
Ive been coming to this salon for a couple of years now and getting my hair done by Katrina. She is the best! I always get my hair color service and a trim and she’s done highlights to mushroom brown to cherry cola (a shade of red) and brought me back to blonde again. She does it all and really takes her time and makes sure she’s taking care of your hair at the same time. I always get a haircut and trust that she’ll make it look cute and fit my face. Highly recommend her for any hair service!
I have been to many salons trying to find the right fit for me. I haven’t had issues at other places but they just didn’t fit me the way Platinum does. The vibe is great, the music is always good (and something different), and everyone is so friendly. I come every 6-8 weeks and spend a few hours here each time to get my hair done and the time always flies by. The salon is clean, open, bright, and has tons of space. My stylist, Lexi, is an absolute artist. She takes her time and is very dedicated to her clients—she also gives the BEST haircuts I’ve ever had. Lexi listens to whatever I’m going for and does a really good job at figuring out what I want and what will look good. I love Platinum and highly recommend them!
V
Venessa LagascaLocal Guide · 16 reviewsiTotal number of Google reviews Venessa has written across all businesses on Google Maps, not just this one.
This is a long overdue post. Katrina has been doing my hair for many years now. I’ve followed her wherever she goes and wouldn’t trust anyone else with my hair. She’s amazing with cut, color, extensions; whatever you need/want. Our visits always include good conversation & lots of laughs. I leave feeling great and with amazing hair . I’ve referred her to friends and family who are always happy with their hair after their visit & become regular clients. If you’re looking for someone who will make you comfortable while making you beautiful then look no further and schedule with Katrina 🤩
Services: Hairstyling, Hair extensions
T
Taryn Herbert1 reviewiTotal number of Google reviews Taryn has written across all businesses on Google Maps, not just this one.
I was referred to Katrina by my best friend, who had been going to her for years. I always loved her hair, so when I was looking for a stylist, Katrina was an easy choice.
I’ve been getting my hair done by Katrina for about 2–3 years now, and every single appointment has been an amazing experience. When I first started seeing her, I had just grown out years of bleaching and my hair was pretty damaged. I wanted to go red, and throughout the entire process Katrina clearly communicated the pricing, explained every step, and made sure the final result was exactly what I wanted.
Not only is she an incredibly talented stylist, but she also treats her clients like family. My appointments often take several hours because I have thick, long, and not always cooperative hair, but the time always flies by. She creates such a welcoming and enjoyable environment that I genuinely look forward to every visit.
I’m truly grateful to have found Katrina. She has helped me achieve hair that I absolutely love and feel confident in, and I can’t recommend her enough.
A
Audrey Dela Cruz2 reviewsiTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
I was referred to Katrina by a friend about 3yrs ago and haven't looked back since!! She's super friendly and the vibes are always vibing (: I'm a vivid girly and so indecisive when it comes to what colors I want and Katrina is so helpful and attentive. She advises me on what the best route would be to achieve what I want, works her magic on my hair and it comes out so beautiful every time!! Its to the point where she's helped me find my signature/"forever color" (:
Also wanna note that the salon is such a vibe! The cleanliness, hospitality, and music is a 10/10. Cannot recommend Katrina & Platinum Hair Salon enough! (:
