Google reviewers rate PlayTime Pet Sitters 4.8 out of 5 based on 68 reviews, highlighting punctuality, reasonable pricing, and detailed communication with photos during visits for cats and dogs. Positive feedback frequently mentions the ease of scheduling through their app and the staff's ability to accommodate last-minute requests or special needs. However, some low-star reviews describe negative phone interactions, including rude behavior, unreturned calls, and a failed refund, indicating occasional issues with customer service responsiveness.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Fabulous! They took great care of our family while we were away. Very upfront about fees and services, no add-ons like the other service we tried. We recommend them very highly. You won't be disappointed!
Just a bad service asking question and lady other was so rude And she kept saying cannot hear and than hang up the phone
Yikes! Called to ask availability, was told “we’re booked, good luck” and was hung up on. Heard nothing but great reviews, terrible personal experience!!
We love playtime pet sitters. They are very good about communication. They have an app to book scheduling and where they post pictures from the visit. Would highly recommend for drop in visits.
Great service. They take good care of my cat when I am away. Send updates and pictures from each visit. Easy to schedule and pay.
Hi Tamir and Linus (meow), Thank you for taking the time to post. I wish you had included a pic of Linus so everyone could how beautiful he is 🥰 =^'^= We love taking care of him. I am glad you enjoy our notes and photos. Susan CLPS Chief Litter pan Scooper
Rosalind, Kaitlyn, and Susan were all phenomal. I have an anxious German shepherd and a Bombay cat. They took care of them amazingly. Gave full reports every time they visited. They sent photos every visit as well. It really put us at ease while we were out of state for the holidays. They took great care of us and made the unspeakable happen. Highly recommend.
Hi Achilles (woof) & Opie (meow), We are very happy that you and you mom are so pleased with our service. I am glad we were able to earn Achilles trust and make everyone relaxed (including mom) while she was away. Thank you FOR LETTING US KNOW! SUSAN CTRO Chief Tummy Rub Officer
Very good service!
Hi Carter, I'm so glad you and your family are happy with our service! Thank you for posting. Susan PlayTime Pet Sitters & Dog Walkers of Colorado Springs
PlayTime relieves the stress of travelling out of town. Their thorough onboarding process is worth the effort -- after that it's easy to schedule visits, communicate with pet sitters, pay invoices, and enjoy endless pet pics. I've been a client for ~ 10 years, and am grateful for Lilla, Kerry, Kyla, and the rest of Susan's fantastic team!
Hi Bob & Cleo (meow), Wow, 10 years! We are so fortunate to be the ones who get to care for Cleo. She really made us work to earn her trust in the beginning 🥰 It does our hearts good that she can relax, and even play, with us. Thank you for taking the time to share your experiences with PlayTime Pet Sitters! We really appreciate it. Susan CLPS Chief Litter Pan Scooper 719-475-PAWS
Complained about my dogs energy. Said they can’t come. Did not provide the refund they promised
Hello Andrew, We did not complain about your dogs' energy. We expressed concern that so many dogs were confined to such a small space and with no enrichment. They were so pent up that we would visit they would accidentally injur your sitters. It wasn't their fault. They had so little room to move and nothing to occupy their time. We were worried about them. And, of course, we couldn't allow our team to be hurt.We offered suggestions to improve their conditions - we did not cancel. YOU cancelled your last set of visits the morning they were to start (because a relative offered to do it for free at the last minute). We DID refund you according to our published cancellation policy. Susan, PlayTime pet Sitters & Dog Walkers of Colorado Springs
Susan is an absolute angel. I called her regarding a difficult dog situation and she was so generous in offering not only special services but also providing additional recommendations and advice. She is extremely experienced and knowledgeable and clearly cares very deeply about the well-being of animals. Thank you Susan
Hi Jamie, Thank you so much for taking the time write. I am so glad er were able to help. I hope everyone is doing well. Susan CTRO(Chief Tummy Rub Officer)
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