Google users rate Plumb Works Inc. 4.9 out of 5 based on 1945 reviews, highlighting punctuality, professional communication, and fair pricing for services like pump replacements and pipe repairs. Recurring themes include technicians explaining options clearly and providing transparent estimates. However, a few low-star reviews criticize specific instances of poor communication, missed appointments, and incomplete leak repairs that required additional attention.
Google rating: 4.9 out of 5 from 1,945 reviews (94% five-star).
Reviews on this page: 1,944 Google reviews (1,535 with written comments, 27 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: October 23, 2026.
Service: Plumber serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
1,945 reviews on Google
5★1,830
4★44
3★11
2★14
1★45
Reviews from Google, shown as published (original wording, unedited).
HE
H. ELizabeth King13 reviews
★★★★★
Alex stayed in touch about his arrival time and was friendly and professional upon arrival. He checked the problem and assured he would fix it in 1 1/2 to 2 hours which he did. Great work by personable and capable professional!
Positive: Value
Services: Water heater repair
Response from the owner · a day ago
Elizabeth, thank you for this great review! We love hearing that Alex kept you informed, arrived with a friendly attitude, and completed the repair within the time he promised. We agree that he is personable, very capable, and professional! We appreciate you recognizing his excellent work and sharing your experience with Plumb Works!
Excellent Service, Honesty, and Fair Pricing! ⭐⭐⭐⭐⭐
Alex Robison from Plumb Works Inc. truly exceeded my expectations!
After getting several quotes from different plumbing companies, I honestly felt that some were trying to take advantage of the situation by recommending expensive work that might not even be necessary.
Then I found Plumb Works Inc., and from the beginning, I felt confident choosing them.
Alex came to our business, carefully assessed the situation, and did an outstanding job! Just as I suspected, the problem wasn't nearly as serious as other companies had made it seem. Alex was honest, knowledgeable, and professional. He identified the actual issue and resolved it without unnecessary work or additional expenses.
Best of all, the price was fair and within our business's budget!
It's refreshing to find a company that values honesty, integrity, and customer satisfaction over simply making money.
Thank you, Alex Robison and Plumb Works Inc., for your excellent service! I highly recommend this company to anyone looking for trustworthy, professional plumbing services!
Response from the owner · a day ago
Hi Cristina, what a wonderful review! We understand how frustrating it can be to receive conflicting recommendations, especially when you're trying to make the best decision for your business. We're so happy Alex was able to put your mind at ease, identify the actual problem, and resolve it without unnecessary work or expense. Honesty, integrity, and earning our customers' trust are at the heart of what we do, and your experience is a great example of those values in action. Thank you for giving Plumb Works the opportunity to earn your business and for taking the time to recognize Alex. We'll be sure to share your kind words with him!
Andrew was on time, provided a fair quote, and completed great work quickly. Will certainly use again!
Price assessment: Reasonable price
Services: Water heater installation
Response from the owner · a day ago
Hi Adam, thanks for the great feedback! We love hearing that Andrew arrived on time, provided fair pricing, and got the job done quickly and professionally. We appreciate your trust in Plumb Works and look forward to helping you again whenever you need us!
Yesterday, I had a plumbing emergency when an ejector pump on the lower level of my home failed causing toilets to back-up. I call Plumb Works who sent Nick Phillips to my home to evaluate the situation. Nick did an excellent job of diagnosing the problem and replaced the pump with a new one. He was very skilled and professional in his work. His work met or exceeded my expectations.
I am happy to give nick Phillips and Plumb Works my very highest recommendation.
Response from the owner · a day ago
Gerald, thank you for such a wonderful review! A plumbing emergency is never fun, and we're happy Nick was able to quickly diagnose the problem and get everything back in working order. We truly value his skill, professionalism, and dedication to doing the job right, he is a key member of our team. We appreciate your confidence in Nick and Plumb Works, and especially your high recommendation!
Doug, that is a nice compliment! We love hearing that our technician made you feel comfortable while explaining everything and taking care of your plumbing needs. That's exactly the kind of friendly, personal service we strive to provide. Thanks for sharing your experience with Plumb Works!
10.22.26:
Mary, thank you for this great review! Andrew certainly knows his stuff, and we love that you recognized not only his excellent work but his friendly personality, too! We'll be sure to pass along your kind words. We appreciate you choosing Plumb Works!
Previous:
Hi Mary, We're so glad you were pleased with the service and thank you for the kind words about Krum!
I have known Eric for over 10 years and he has handled all of our plumbing issues with his expertise and thoroughness. I highly recommend plumbworks and Eric for any plumbing problems.
Response from the owner · 2 days ago
Lois, what a wonderful compliment about Eric! It means a lot to us to know you've trusted him with your plumbing needs for over 10 years. His knowledge, attention to detail, and dedication to his customers are qualities we value. Thank you for your loyalty and for recommending Eric and Plumb Works!
Terrance was great. Timely responses and worked throughly. Really set me up to get our wall repaired, now that the pipe is repaired. This was my second time using Terrance/plumbing works - both great experiences. Highly recommend.
Price assessment: Great price
Price: $1,000–1,200
Services: Plumbing pipe repair
Response from the owner · 5 days ago
Steve, thank you for the wonderful review and recommendation! It's great to hear that Terrence delivered another positive experience and was able to get your plumbing issue resolved so you can move forward with the wall repair. We appreciate your continued trust in Terrence and Plumb Works, and we'll be sure to share your kind words with him!
Knowledgeable, professional, explained everything, provided options and recommendations with his estimate. Very pleased so far.
Response from the owner · a week ago
Katrina, thank you for the five stars and for highlighting our knowledge and professionalism. We’re glad the explanations and estimate options were helpful and that you’re pleased so far. Your feedback has the team grinning and scheming a celebratory whiteboard dance. We look forward to continuing to earn your confidence.
