Google reviewers rate the store 4.5 out of 5 based on 40 reviews, noting that the owner has not responded to any feedback. Positive comments highlight knowledgeable staff, competitive pricing, and fast availability or ordering of plumbing supplies, including for non-professional customers. However, low-star reviews criticize the store for selling defective units and reselling inventory from competitors, while also mentioning instances of being closed unexpectedly.
Google rating: 4.5 out of 5 from 40 reviews (78% five-star).
Reviews on this page: 40 Google reviews (24 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: August 3, 2026.
Service: Water Purification Service serving Watertown, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.5
★★★★★
40 reviews on Google
5★31
4★4
3★1
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
M
MattLocal Guide · 20 reviews
★★★★★
These guys are the absolute best, I honestly don't know why anyone would go anywhere else for plumbing supplies and fixtures. They've either got what you need in stock, or they get it FAST, like same or next day.
A while back, before I knew they existed (I'm not a plumber, so what did I know), I was struggling to find a bathtub I needed for a project. I was calling everywhere, checked Lowes and Home Depot, looking into express shipping from an online retailer. Then I called them, not only did they have it IN STOCK and ready for pick up and/or local delivery, but the price was better than any of the retailers!
Great service, great prices, that's all you need to know.
Amazing staff and customer service. I went today to get a couple of stuff! Not only were they quick to understand what I needed but they went beyond and spent some time in finding a rare gaskit.
Why go to a big box home improvement store for plumbing stuff when you can go here? I was obviously the only non-professional plumber in there, but I handed over a ziplock bag of broken parts and got the replacement I needed in 2 minutes. I'm never going anywhere else for anything related to plumbing.
Best place in town. They always have the heating parts i need from Lochinvar, Burnham, Viessmann, Weil Mclain, etc. or they find them for me. Love this place.
