Customers frequently praise the company for its rapid response times, often providing same-day service for emergencies like leaks or frozen pipes. Reviewers highlight fair pricing, clear communication, and the thoroughness of repairs for issues ranging from valve replacements to drain clogs. While the majority of feedback is positive, a small number of low-star reviews mention instances of perceived unprofessionalism during scheduling interactions.
Google rating: 5.0 out of 5 from 189 reviews (98% five-star).
Reviews on this page: 189 Google reviews (182 with written comments, 14 with photos).
Owner responses: the business replied to 98% of reviews.
Reviews from Google, shown as published (original wording, unedited).
AA
Anthony Adamski2 reviews
★★★★★
Would like to thank John Pratt and his partner Joe,who did all the necessary things to fix my leaking shower and tub problem that was driving me towards a nervous breakdown. Joe was besides besides an outstanding plumber, a simply terrific person in the short time I was able to have the pleasure to meet.I highly recommend Plumbing Problem Solvers for their quick response, honesty,and fair pricing to go along with great workmanship.
Price assessment: Reasonable price
Price: $1,800–2,000
Services: Plumbing leak detection
Response from the owner · 17 hours ago
Hi Anthony. Glad we were able to get your leaks repaired. Thanks for the great review!
"John and Joe from Plumbing Problem Solvers are absolutely amazing! They arrived right on time, gave me a very fair bundle price to replace 5 failed valves, and did fantastic work. They are incredibly honest, professional, and went above and beyond to make sure everything was perfect. I highly recommend them!"
They called immediately back after an after hours text because of an incredibly sentimental stone falling out of its ring setting and going down the shower drain. They were able to come first thing the next morning and were kind, knowledgeable, and tried their hardest to find the needle in a haystack! I will definitely use them if we have plumbing problems in the future and would recommend them to anyone!
I reached out mid-day with a request to replace an old water shutoff valve, and the work was complete by that afternoon! Joe was professional and explained things thoroughly, and I really appreciate how quickly they were able to fit me in. I’ll definitely use them in the future and will recommend to my friends if they need a local plumbing service. Thanks again!
John and Joe from PPS came the same day I called for an emergency toilet & valve replacement. Their work was top notch and fairly priced. I also appreciated John’s honesty and they cleaned up / left my bathroom looking the way it was before they arrived. I highly recommend John Pratt / Plumbing Problem Solvers and will call again for any future plumbing issues. You should too!
Two broken cut off valves AND a damaged street valve access pipe. PPS came out, stayed late, worked hard, did it right. Basement is bone dry and the valves are holding. Thanks for solving my emergency!
John Pratt (Owner) and Joe (master plumber) were absolutely outstanding. They came to my house the same day I discovered a gas leak, quickly found and repaired the issue, and safely restored my gas service. From start to finish, they were professional, knowledgeable, and took the time to clearly explain everything they were doing.
Their communication and customer service were exceptional, and what really impressed me was that they even checked in the next day to make sure everything was still working properly. It's rare to find that level of care and follow-up these days.
I highly recommend John Pratt and Joe to anyone looking for honest, skilled professionals who truly care about their customers.
Great group of guys with friendly dispositions. They provided a few options for the work and were clear about their recommendations and pricing. Because I was located nearby, they were able to squeeze in a morning appointment. Looking forward to working with them in the future.
