Google reviewers rate Pointe Pest Control 4.9 out of 5 based on 4,594 reviews, with the owner responding to 90% of feedback. Positive comments frequently highlight punctual arrivals, polite communication, and thorough treatments for pests like spiders, wasps, and ants. However, negative reviews cite recurring issues with ineffective services requiring multiple visits, pushy sales tactics, and difficulties regarding cancellations or refunds.
Google rating: 4.9 out of 5 from 4,594 reviews (95% five-star).
Reviews on this page: 4,594 Google reviews (3,476 with written comments, 21 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 24, 2026.
Service: Wildlife serving Spokane Valley, Washington.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
4,594 reviews on Google
5★4,379
4★108
3★26
2★14
1★67
Reviews from Google, shown as published (original wording, unedited).
RB
Ron Belden1 review
★★★★★
Ivan was very friendly and respectful.
Price assessment: Reasonable price
Price: $120–140
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · a day ago
Hello Ron! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Always polite...asks for current concerns...quick & efficient.
Price assessment: Overpriced
Price: $140–160
Services: Spider extermination
Pest type: Spiders
Response from the owner · 3 days ago
Thank you for your five-star review, Lisa! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Worse company Ive ever had come out. I was signed up as a gift, They came out before we moved anything into our home, so they were able to get under, and all around it. Once we moved in, we had the first spray and then still had bugs in the home, flies, Wasps and spiders mainly are what I noticed, when I called them, they came out as promised, sprayed the inside again. There were still multiple bugs being seen, when the next young guy came out, he said well you live in an old farm house, what do you expect? of course your going to have bugs and no our products wont be able to keep them out. So whats the point of having someone spray for bugs if it doesnt deter them? I called to cancel my service, the lady was very rude but said it was done. Shortly after, I had a Pointe pest come back out to the house for a "scheduled" service. I was not home and we have 4 large dogs. I received a bill and was told my mom signed for the contract and I was responsible to pay it. First, they couldnt send me the contract, then they told me to take it up with my mom, then they told me the guy went in my home with noone here to spray, then I was told it didnt matter, on the phone my mom set it up and I will pay for the service. They have yet to show me a contract or other means of getting the last service done, they were not able to eliminate anything, including the mice which I didnt think they could get rid of those anyway, but the spiders and the wasps were what I really wanted to stay out of my home! They were rude, all except the first older gentlemen that came out and he did do a great job and was polite. Being a localized company, I know Im not the only one with complaints about them but I think they deserve a horrible review for as rude as they are!
Response from the owner · 5 days ago
Paula, thank you for your review. We sincerely apologize for your persistent pest issues and the poor customer service you received. We never want our customers to feel ignored or disrespected, and we are concerned to hear about your experiences. Our Service Management team has been made aware of the situation and is addressing it appropriately. We respect your decision to cancel, but if there is anything we can do for you in the future, please let us know. Again, we are sorry for your negative experiences, and we hope you have a great day.
Technician was supposed to call 30 minutes before coming so we could get home and secure our dogs since we have a dog door. Called said be there in fifteen minutes to which I told him I would be there as quickly as possible (took me 25 minutes to get home. Said he sprayed around the doors and deck however our dogs were out and gates were locked so not sure how 2 patio sliders and the deck got sprayed (and the cameras don't show it( I tried calling the technician since he was a couple houses away but never returned my call. Given the very limited time he was actually at my property I question what work was actually done
Response from the owner · a week ago
Robert, thank you for your review. We deeply apologize for the late phone call and incomplete service you received. Our Field Manager was made aware of the situation, and he recently attempted to contact you to discuss your experience and learn how we can make it right. At your convenience, please give us a call back. We truly appreciate your feedback on these matters, and we hope you have a great day.
Ethan was incredibly professional, personable, and knowledgeable! He took the time to answer our questions and made the entire experience easy and reassuring. Point Pest Control continues to exceed our expectations with their excellent service and attention to detail.
Price assessment: Great price
Services: Home inspection
Response from the owner · 2 weeks ago
Hello Cyndi! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Within 24 hours no yellow jacket activities seen, as promised by the Tech. The only quam I have is the automatic enrollment into an annual program.
Price assessment: Not sure
Price: $200+
Services: Home inspection, Hornet & wasp extermination
Pest type: Other
Response from the owner · Edited 2 weeks ago
Hello Russell! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. If you have any questions or concerns about our general service program, please don't hesitate to contact us. Thank you again for your positive review, and we hope you have a wonderful day!
UPDATE: My google account is under my maiden name, my current name in the customer base is Nara Simcik. The day I received the company's response, I called them and requested the office management team as indicated in their response, and they told me they weren't available but a person did take down my number and assured me I would receive a call back. It has now been one month and I have never heard from them again. Still no refund.
The actual pest control service was fine, but there is a very misleading subscription service that you are automatically signed up for when you receive a service. To book the service, you must give them your card information, which made sense to me as that's how most businesses operate. I was quoted for a spray of my house due to ants in my house. The total came out to a little over $200. I received the service, the technician left my house, and I was billed for the service I was received. I paid this bill in full.
I was then billed $49 a month later. When I called to ask what this charge was, I was informed that it is for my "quarterly service" and that they collect monthly payments prior to providing the service. I explained that I didn't agree to receive quarterly services and did not consent for money to be taken out of my account monthly, nor was that ever offered to me in the first place. They were able to take me off the monthly billing service, but explained that the $49 is still a valid bill that I must pay. This makes no sense because I have not received any service beyond my initial service (which I paid in full immediately after receiving the service) and did not agree to any additional services beyond the initial service. They automatically charged my card this amount despite me explaining I did not agree to pay this charge in the first place.
The technician who provided the spray service did a fine job. There was definitely some miscommunication when it came to subscribing to their services, but it is unfortunate that the company is now billing me for services that I did not agree to and that it was unable to be sorted out when I reached out to the company and explained the situation.
Response from the owner · Edited 2 weeks ago
Nara, thank you for your review and update. We sincerely apologize for your original negative experience and for the lack of communication after you posted your original review. Our Office Management team was notified of the situation and will reach out to you shortly to discuss your full experience. We appreciate your additions about your account name and the results of your review, and we look forward to resolving these issues soon. Again, we are sorry for your frustrating experiences, and we hope you have a wonderful day.
Hello Jeff! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!
Hello Debbie! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Thank you for your positive review, Michelle! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
