Google reviewers for Pointe Pest Control in West Chicago frequently praise the technicians for being punctual, professional, and thorough in treating various pests. Customers often highlight the company's consistent communication and the effectiveness of their interior and exterior spraying services. However, some low-star reviews criticize the office for poor phone responsiveness and technicians failing to show up for scheduled appointments or completing the requested work.
Google rating: 4.9 out of 5 from 8,592 reviews (95% five-star).
Reviews on this page: 8,590 Google reviews (5,137 with written comments, 15 with photos).
Owner responses: the business replied to 15% of reviews.
Most recent review: October 24, 2026.
Service: Ant Exterminator serving Aurora, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
8,592 reviews on Google
5★8,177
4★237
3★40
2★29
1★107
Reviews from Google, shown as published (original wording, unedited).
DP
Debbie PenningtonLocal Guide · 17 reviews
★★★★★
Melvin was the technician for my service. He was OUTSTANDING. He answered all questions and concerns without hesitation. He is very professional and truly cares about the property and the customer. I would give 10 stars if I could
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, General pest inspection
Response from the owner · 3 weeks ago
Hello Debra! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Prompt, courteous service; have used them for years.
Response from the owner · a day ago
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Nancy & Jan!
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Sandra!
Could not have been better, professional, courteous, knowledgeable and productive. Just terrific! Milton always does a great job !
Price assessment: Reasonable price
Price: $140–160
Services: Home inspection, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Rodents, Cockroaches, Spiders, Other
Response from the owner · 2 days ago
Hello Ray! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Very efficient and great service. Dan was extremely friendly and very informative and thorough in the treatment of our carpenter ant problem as well as spraying for out-of-doors buggers.
Services: Home inspection, General pest inspection, Bug & insect extermination, Ant extermination
Response from the owner · Edited 2 days ago
Hello Gregory! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Hello Stacy! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Irving was knowledgeable, efficient, punctual and good natured. Thank you.
Response from the owner · Edited 3 days ago
Hello Linda! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Alex came back and did a very thorough job both inside and out.
Response from the owner · 3 days ago
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day John!
Milton was very knowledgeable and very easy to talk to. Great service
Response from the owner · 3 days ago
Hello Alejandro! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Leo is so kind and very professional. Thank you, Leo!
Services: General pest inspection
Response from the owner · 5 days ago
Hello Cathy! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
