Analyzing 5,692,1095.7M ReviewsFor 15,63115.6K Experts
Google reviewers rate Polished Nail Spa Bentonville 4.8 out of 5 based on 163 reviews, with the owner responding to 68 percent of them. Customers frequently praise the salon for its cleanliness, friendly staff, and detailed work on services like manicures, pedicures, and acrylics. They also appreciate the ease of online booking and the availability of specific design options. However, several low-star reviews cite issues with rushed service, sloppy polish application, and injuries caused by cuticle cutting or aggressive filing during pedicures.
Data from Google, last updated October 28, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Also so attentive - if something is too abrasive, just ask and they will switch to a gentler buffer”
“Everyone makes you feel welcome and the do a great job.”
“I tried this salon for the first time this morning, and unfortunately it was the worst service I’ve experienced at any nail salon.”
“I'll not only be back, I'll recommend him to my friends!”
“I chose this place based on positive reviews, but after this, I can't recommend it.”
“He was time efficient and gave me exactly what i wanted.”
“He was thorough, listened to what I wanted and made sure to check in with me to make sure I liked them as he went along.”
“Got a pedicure with gel polish - good work - reasonable prices.”
“I genuinely look forward to every visit <3”
praise complaint · found by our text analysis, Google review wording unchanged.
Told Dan I wanted a French manicure and he did NOT disappoint! He is a pro with the lines. Best French mani I’ve ever had
Thank you so much 😊
Amazing and the person doing my nails was so detailed. First time doing acrylics and I’m obsessed!
Thank you so much
I have followed Susan from salon to salon until she finally established her own salon. I won't go to anyone else! She does amazing work and is so quick. She amazes me and is such a kind soul too! Below are just some of the nails she's done over the past few years.
Thank you so much 😊
My nails love it here! They have never been stronger and I started out with very brittle nails. I love their dips, and usually get a cateye gel on top. Susan really outdid herself with this last set, I’m always impressed but I am in LOVE with this set The base dip was glow in the dark (!!!) and perfect base for the green-gold-blue cateye & gold detail Also so attentive - if something is too abrasive, just ask and they will switch to a gentler buffer
Thank you for your kind words! We’re so happy you enjoyed your visit. Your support means a lot to us, and we can’t wait to welcome you back.☺️☺️
Omg these are great. Fun place great. I encourage you to try them. I love this place!!
Thank you so much for your wonderful review! We truly appreciate your support and look forward to seeing you again soon.
It was a great place. The owners were super nice to me.and I had my drink next to me and the lady picked it up and fed it to me
Thank you so much for your wonderful review! We truly appreciate your support and look forward to seeing you again soon.
Theses guys are amazing! So friendly and they get you in quickly. They offer some of the best nail and pedicure services in NWA. If you want beautiful nails call them. 10/10 highly recommend 👍 I still stand by this. Today I had another wonderful experience with Jin. She always does a fabulous job on my nails. Thank you so much for being one of the only good nail salons around.
Thank you so much for your wonderful review! We truly appreciate your support and look forward to seeing you again soon.
I’ve had my nails done here like 5 times now and they always do such a good job. I really appreciate that if I tech doesn’t understand what I’m trying to ask they’ll get someone that does so I can get exactly what I’m asking for.
Thank you so much 😊
I tried this salon for the first time this morning, and unfortunately it was the worst service I’ve experienced at any nail salon. When I walked in, a gentleman greeted me and asked what I wanted. I showed him a simple Christmas design (candy cane stripes on two nails) and told him I wanted a bright Christmas red. While I was already looking for my color, he repeatedly pointed to a burgundy shade and insisted it would look better on me. I politely explained multiple times that I didn’t like that color and wanted the shade I selected, but he continued to push his preference instead of listening. After he finished the design, I wasn’t happy with how it turned out. I stayed calm and respectful, and even told him I would still pay for the design because I appreciated the effort, but I just wanted it covered with solid red instead. My quiet conversation somehow turned into a scene, and three other technicians came over to question why I didn’t like the design, even though I had already explained it politely. When he removed the design, he rushed through it. He didn’t file the nails down properly, leaving bumps underneath the polish that you can see and feel. He also forgot to put topcoat on one of my nails and tried to say he was finished until I pointed it out. I came in for a simple color change. Instead, the service was unprofessional, the quality of work was poor, and the entire experience left me extremely disappointed. I was patient and kind throughout the appointment, but the lack of care and respect from the staff was unacceptable. I will not be returning. The picture was taken as soon as I walked out of the door of the salon
Hi Sarah, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations. We always aim to provide a positive and comfortable visit for every guest, and we regret that this appointment felt otherwise for you. After reviewing the situation with our team, it seems there may have been some miscommunication throughout the service. Our technician used the red shade that you personally selected from the color wall, and he followed the reference photo you provided for the candy cane design. When you shared that you weren’t satisfied with the result, he immediately removed the design and repainted your nails with the solid color you requested. He spent a significant amount of extra time trying to make everything right, and we appreciate his effort to ensure you left with the look you preferred. Regarding the impression that multiple staff members “made a scene”—we would never want a guest to feel uncomfortable. Only our manager approached briefly to check in because she noticed the appointment was taking much longer than usual and wanted to make sure both you and the technician were okay. At no point was there an intention to pressure or overwhelm you. We understand how important it is to leave a salon happy with your nails, and we genuinely tried our best to accommodate every adjustment you asked for, including redoing the designs several times and repainting all ten nails after they had already been completed. We are sorry that the final result still didn’t meet your expectations, and we appreciate your patience during the extended appointment. Although we recognize that this experience was disappointing for you, we hope you understand that our team did everything they could to provide the service exactly the way you wanted. Thank you again for your feedback. We will continue to use all guest experiences—positive or negative—to improve our communication and service.
Great place everyone is great
Thank you so much for your wonderful review! We truly appreciate your support and look forward to seeing you again soon.
Analyzing 5,692,1095.7M ReviewsFor 15,63115.6K Experts