iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%50+31.8Reliability 28%29+8.2Replies to reviews 8%47+3.9Experts Score= 44Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#145 of 148 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 2%
4.5★★★★★63 Google reviews · 13 photos
76%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pomp's Tire Service 4.5 out of 5 based on 63 reviews, noting the owner replied to 54% of them. Customers frequently praise the shop for quick turnaround times, reasonable pricing, and friendly staff who handle tire installation, balancing, and emergency roadside assistance efficiently. However, some low-star reviews criticize a decline in service quality, citing issues with improper wheel balancing, vehicle damage during repairs, and unresponsive office staff after ownership changes.
Google rating: 4.5 out of 5 from 63 reviews (76% five-star).
Reviews on this page: 63 Google reviews (41 with written comments, 3 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 20, 2026.
Service: Tire Shop serving Grandville, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Pomp's Tire ServiceTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pomp's Tire Service: 50/100 on this factor. Category median: 83.C
50
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pomp's Tire Service: 29/100 on this factor. Category median: 76.D
29
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pomp's Tire Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pomp's Tire Service: 47/100 on this factor. Category median: 46.C
47
Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
4.5of 5
5 stars4876%
4 stars813%
3 stars00%
2 stars23%
1 star58%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
96%praise
Praise4996%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1733%
Speed & response1224%
Would recommend816%
Quality & results612%
Price & value510%
Communication24%
Honesty & trust12%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, friendly, and asked for nothing in return.”
“I called Roadside assistance and he was there pretty quickly and also had the job done in no time.”
“The people are awesome over here highly recommended for your tires and service.”
“It's evident that they value their customers and strive to provide top-notch service.”
“Pricing was very reasonable and great service.”
“…nager, who took the time to walk me out to my coach and meticulously explain the work that had been completed, even detailing the exact tire pressure…”
“I felt a genuine appreciation for my business.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMatthew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Quick place to get get tractor trailer tires very accommodating and they offer 24/7 emergency roadside tire service.
AAnna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Needed air in my tandems. Greg was literally there before I hung up the phone. He aired up my tire put new valve stems and even gave me a tool to clean out my valve stems for the future! I am already back rolling. Good service is a rare thing these days. Greg was a breath of fresh air!
Great priceTires
MMichael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was stranded on 96 this morning and Bill pulled over to assist with a flat tire. He was professional, friendly, and asked for nothing in return. Checked the pressure on the spare, pulled our the pneumatic wrench - all to simply pay it forward. Changed the tone of my day, I'll look for opportunities to work with Pomp's in the future.
MMason3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I unfortunately didn't catch his name, but a very kind employee stopped to help me when I was stuck on the side of I-96, struggling with my lugnuts due to having the wrong tool. Truly a kind soul and deserves to be recognized for his positive attitude and willingness to help. Will be recommending this company purely because of that kindness. Thank you!
SScott4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Chris came out and installed 8 drive tires in 30 mins. A true professional, courteous and knowledgeable.
DDusanLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Absolutely amazing service! Huge thanks to tech Chris H. who was super nice and knowledgeable and saved my day. I called Roadside assistance and he was there pretty quickly and also had the job done in no time. Pricing was very reasonable and great service. Highly recommend, pleasure doing business with you
Quick place to get get tractor trailer tires very accommodating and they offer 24/7 emergency roadside tire service.
Response from the owner · a week ago
Thank you, Matthew, for your positive feedback! We're glad you found our service quick and accommodating, and we appreciate you highlighting our 24/7 emergency roadside tire service.
A
Anna Roberson1 reviewiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Needed air in my tandems. Greg was literally there before I hung up the phone. He aired up my tire put new valve stems and even gave me a tool to clean out my valve stems for the future! I am already back rolling. Good service is a rare thing these days. Greg was a breath of fresh air!
Price assessment: Great price
Services: Tires
Response from the owner · 4 months ago
Thank you for sharing your experience, Anna. We're thrilled Greg was there to assist you so promptly and ensure you're back on the road smoothly. Your kind words about the service mean a lot to us, and we're always here to help with any of your future needs.
M
Michael Prins7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I was stranded on 96 this morning and Bill pulled over to assist with a flat tire. He was professional, friendly, and asked for nothing in return. Checked the pressure on the spare, pulled our the pneumatic wrench - all to simply pay it forward. Changed the tone of my day, I'll look for opportunities to work with Pomp's in the future.
Response from the owner · a year ago
We're truly grateful for your feedback, Michael. Bill's professionalism and kindness truly made an impact, and we're delighted it brightened your day. We're here for you whenever you need us in the future.
M
Mason3 reviewsiTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.
I unfortunately didn't catch his name, but a very kind employee stopped to help me when I was stuck on the side of I-96, struggling with my lugnuts due to having the wrong tool. Truly a kind soul and deserves to be recognized for his positive attitude and willingness to help. Will be recommending this company purely because of that kindness. Thank you!
Response from the owner · a year ago
Thank you for sharing your experience, Mason. It's heartening to know that our team's helpfulness left such a strong impression. We truly value your recommendation and are here for any future support you may need.
D
Dennis Watson14 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Absolutely amazing service! Huge thanks to tech Chris H. who was super nice and knowledgeable and saved my day. I called Roadside assistance and he was there pretty quickly and also had the job done in no time. Pricing was very reasonable and great service. Highly recommend, pleasure doing business with you
Response from the owner · 2 years ago
Dusan, we're thrilled to know that Chris H. was able to assist you quickly and efficiently. Thank you for recommending us and sharing your positive experience!
R
Richard RogersLocal Guide · 125 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
These guys are great arrived with no appointment was in and out within an hour
Response from the owner · 2 years ago
Richard, we're pleased to hear that our team at Pomp's Tire could accommodate you quickly without an appointment. Thank you for sharing your wonderful experience!
G
G WLocal Guide · 58 reviewsiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Had all tires replaced and balanced. There were chairs to sit in and the building was air-conditioned. The service took about an hour and twenty minutes. The staff was nice and showed me where to pull in for the services.
Response from the owner · 3 years ago
Thank you, Angela! Our team always strives to make sure you have a great experience and we appreciate the 5-star review!
