Google reviewers rate Pool & Patio Center 4.7 out of 5 based on 49 reviews, with the owner responding to 55% of comments. Customers frequently praise the knowledgeable staff for providing free water testing, patient guidance for first-time owners, and helpful support with pool and hot tub maintenance. While many highlight competitive pricing and friendly service, a recurring criticism involves higher costs for specific replacement parts and issues with return policies for incorrect items.
Google rating: 4.7 out of 5 from 49 reviews (90% five-star).
Reviews on this page: 49 Google reviews (35 with written comments).
Owner responses: the business replied to 55% of reviews.
Most recent review: August 18, 2026.
Service: Pool Repair serving Tuscaloosa, Alabama.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.7
★★★★★
49 reviews on Google
5★44
4★1
3★1
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire staff provides excellent service snd expertise.”
“Excellent service, helpful knowledgeable staff, and great prices!”
“Lowest prices and best service, helped clear pool up in a day!”
“I would highly recommend Pool & Patio Center on Veteran's Parkway.”
“They explain and help you through any problems you have and provide step by step instructions on keeping your pool or spa crystal clear.”
“It’s hard to find a pool place that test your water for free that feels trustworthy.”
“Within minutes he had my issue narrowed down and gave me suggestions on confirming and fixing.”
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Susan McDonald6 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
We bought a house that needed a pool overhaul. After completion, Pool & Patio got the pool swim ready — but what makes this a 5-star service is that the pool was GREEN with algae and I had guests coming in 10 days. They came out 4 times that week without being prompted to make sure it was swim ready for my guests. Furthermore, the following week the pump didn’t restart after a power outage and they came out that same morning to make sure it was running and not at risk for another algae bloom. Super nice, friendly and professional. And a live person always answered the phone when I called. Highly recommend.
Response from the owner · 2 months ago
Thank you so much for taking the time to leave us a perfect 5-star review, Susan! We are thrilled to hear that you had a positive experience at Pool & Patio Center and that we could get your pool ready in time for your guests. Our team is dedicated to providing the best service to our customers, and your feedback is incredibly valuable to us.
Harold5 reviewsiTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
The entire staff provides excellent service snd expertise. We have had great results with the Poolife Aqua Nourish product, .
Response from the owner · a year ago
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our staff and found their service and expertise to be excellent. Your satisfaction is our top priority, and your kind words truly motivate us to continue providing the best service possible.
Franz StranningerLocal Guide · 128 reviewsiTotal number of Google reviews Franz has written across all businesses on Google Maps, not just this one.
Great service and super friendly staff! If you have a pool or spa you can't beat Pool and Patio. They explain and help you through any problems you have and provide step by step instructions on keeping your pool or spa crystal clear. They just spent an hour helping us today. 😊. Great prices. Wouldn't go anywhere else!You are in good hands, with all that they are provided, on goods and services.
Response from the owner · 2 months ago
Thank you so much for taking the time to leave us a perfect 5-star review, Franz! We are thrilled to hear that you had a positive experience at Pool & Patio Center and that our team could spend the time helping you. Our team is dedicated to providing the best service to our customers, and your feedback is incredibly valuable to us.
Angela HughesLocal Guide · 18 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Great place. Great guys. They know what they are talking about. Went here after having trouble at another place, and will not go anywhere else. Lowest prices and best service, helped clear pool up in a day!
Response from the owner · 2 years ago
Thank you for the kind words Jake! We are so glad you had such a great experience. We try very hard to offer the best advice and the best customer service for each and every customer.
Roger Reed5 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Friendly knowledgeable people. I went in to discuss hot tub repair and they really knew their stuff. Highly recommend
Response from the owner · 2 years ago
William, thank you for the great review! Pool & Patio Center's main focus is customer service and I am glad that we could help with your hot tub repair needs.
Randa Simpson2 reviewsiTotal number of Google reviews Randa has written across all businesses on Google Maps, not just this one.
Josh was extremely helpful and patient with all of my questions. I was having flow issues with a new salt system I installed. Within minutes he had my issue narrowed down and gave me suggestions on confirming and fixing. Not many companies will help the DIYer anymore. I’m very thankful and impressed! They’ll be my recommendation for pools going forward!
Response from the owner · 2 years ago
Thank you for your kind comments. Josh is a true asset to Pool & Patio Center. Excellent customer service is what our company is built on. I am so glad we could help solve your problem.
