Pool Crafts Inc. Windsor (Installation and Repairs - Vinyl, Fibreglass, Concrete) at a glance
Customers frequently praise the company for professional workmanship, punctuality, and clear communication during pool installations, liner replacements, and concrete projects. Positive reviews highlight the team's responsiveness to questions and ability to transform backyard spaces within budget. However, a small number of low-star reviews cite significant project delays, poor post-installation communication, and workmanship errors such as incorrect plumbing or defective materials.
Google rating: 4.9 out of 5 from 61 reviews (97% five-star).
Reviews on this page: 61 Google reviews (55 with written comments, 14 with photos).
Owner responses: the business replied to 33% of reviews.
Most recent review: September 13, 2026.
Service: Swimming Pool serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
61 Google reviews we collected
4.9of 5
5 stars5997%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
94%praise
Praise11394%
Complaints76%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3328%
Staff & attitude2924%
Quality & results2420%
Speed & response1412%
Price & value87%
Communication65%
Honesty & trust65%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would highly recommend pool crafts for pool and backyard needs.”
“I would highly not recommend this company unless you’re looking for an extremely frustrating and costly job.”
“Connor and his team were the most helpful and great team.”
“They were incredibly fast with installing the liner with amazing service along the way.”
“Fast, great price, great customer service and a nice guy.”
“The quality of the work was excellent, and the price was extremely reasonable.”
“great communication for the whole process and i love my pool”
“Connor was super reliable, hardworking, and easy to deal with throughout the whole process.”
People customers mention
Connor14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We hired Connor to remove a bad cement curbing job done by another company, and to replace all of them. He assured us we wouldn’t have to deal with another bad apple company and we would be thoroughly satisfied with the job. They finished last fall and we are still chasing them to fix a set that completely disintegrated. We have been trying to get a hold of him for months (via all methods of communication) with no response. I would highly not recommend this company unless you’re looking for an extremely frustrating and costly job. Thankfully this was for curbing and not an entire pool job- I couldn’t imagine going through this having spent tens of thousands of dollars. Bottom line: don’t waste your time and money; choose a different company.
Price assessment: Overpriced
L
Lyric1 reviewiTotal number of Google reviews Lyric has written across all businesses on Google Maps, not just this one.
Avoid this company! Terrible communication and dangerous workmanship.Ghosted: They disappeared for two weeks the moment they received my deposit.Massive Delays: The pool was finished three months past the promised date.Awful Quality: The liner is full of ripples and bubbles.Dangerous Plumbing: They installed the pipes backwards for the pump, filter, and heater, risking permanent damage to the equipment.Shady Tactics: They ignored my calls and texts, forcing me to use fake TextNow numbers to reach them. They lied about having "no service" while actively posting on social media.Unprofessional: Crew members spent their time on site texting on their phones instead of working.Save your time, money, and sanity. Go anywhere else.
S
steve Stojkovic1 reviewiTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
Connor and his team were the most helpful and great team. We were indecisive of a liner, and he helped us settle and it was the perfect choice.
They were incredibly fast with installing the liner with amazing service along the way. They answered any and every question we had, everyone on the crew was knowledgeable and pleasant. I would highly recommend pool crafts for pool and backyard needs.
M
Meghan Merritt4 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
“We are beyond happy with our new concrete patio! The entire process was smooth from start to finish. The crew was professional, hardworking, and paid great attention to detail. The finished product looks amazing — clean, level, and beautifully done. It completely transformed our backyard space and exceeded our expectations. They also kept everything tidy and made sure the final result was perfect. We would absolutely recommend this company to anyone looking for quality concrete work. Thank you again for such an incredible job!”
Response from the owner · a year ago
Thank you so much for your kind words, Meghan! We're delighted to hear that Connor's professionalism and expertise made such a positive impact on your experience with us. We're thrilled that the results exceeded your expectations.
L
Lucas1 reviewiTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
Couldn’t be happier with how this project turned out. The concrete work looks amazing — clean finish, sharp edges, great grading, and everything was done professionally from start to finish. Connor was super reliable, hardworking, and easy to deal with throughout the whole process. The new patio/walkways completely transformed the backyard and the attention to detail really shows. Highly recommend to anyone looking for quality concrete work done right.
H
Heather Taylor1 reviewiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
We’re extremely happy with Pool Craft! From start to finish, everything went smoothly and the entire process was handled professionally.
Any questions I had, Conner was quick to respond and always helpful. The team was very respectful, especially whenever my kids and I were around, which meant a lot to us.
We’re beyond satisfied with our pool installation and would absolutely recommend Pool Craft to family and friends.
Thank you again to Conner and the whole team ! You nailed it!
J
Jordan Aylwin10 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Pool crafts did my parents pool last summer and they did such a great job i had them come out this summer for my house.They just do a great job. I recommend pool crafts for anyone who needs a pool in Windsor
