Google reviewers rate Pool Queen 4.7 out of 5 based on 75 reviews, highlighting the store's helpful, knowledgeable staff and friendly service for pool maintenance, installation, and parts. Customers frequently mention the convenience of local water testing and the availability of specific supplies that other vendors lack. However, recurring criticisms involve high pricing compared to online alternatives and instances of poor communication, including incorrect store hours and unmet expectations regarding post-installation support.
Google rating: 4.7 out of 5 from 75 reviews (87% five-star).
Reviews on this page: 75 Google reviews (44 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: July 18, 2026.
Service: Pool & Spa Service serving Clarksburg, West Virginia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
75 reviews on Google
5★65
4★6
3★0
2★1
1★3
Reviews from Google, shown as published (original wording, unedited).
NC
Nicole CrissLocal Guide · 11 reviews
★★★★★
I don’t own a pool but I do own an extremely old broken hot tub bought on a whim on marketplace (under $200). Or at least it WAS broken.😊Came here just on chance they might have a part we needed. Customer service was outstanding! Even though they don’t really specialize in hot tubs, the employees and the owner were knowledgeable and eager to help! We got the part we needed in two sizes just in case and we were able to return the one we didn’t need absolutely hassle free! I’ll be coming back before I check anywhere else! (even if they don’t specialize in hot tubs!) 🤣
The lady that runs it kinda has a matter of fact attitude when we were overly nice and then ended up being wrong about what she told us the part was. Making us have to trip back to Fairmont from Good Hope. But she is just kinda old fashioned, I'd say. We got our above ground pool here, and they have always been pretty great, honestly!
The service from Pool Queen is excellent. The installation was done in a caring, professional manner and the technicians sent to our home were friendly and knowledgeable. They were genuinely concerned that we were satisfied. Yes, you can buy a pool at a cheaper price from an online vendor. However, if you don’t have expensive equipment and expertise for ensuring your location is perfectly level, you will pay an additional fee to someone else who does so you aren’t really saving any money. Plus, the customer support for adding the proper chemicals and accessories provided with the package are an added value.
