Google reviewers rate Pool Time & Spas 4.7 out of 5 stars based on 147 reviews. Customers frequently praise the staff's extensive knowledge regarding pool and spa maintenance, noting that employees help resolve water clarity issues and explain product usage effectively. Shoppers also highlight the store's competitive pricing, wide inventory selection, and friendly service, including assistance with loading vehicles. However, some lower-rated reviews mention longer hold times on the phone and a perception that prices are slightly higher than expected.
Google rating: 4.7 out of 5 from 147 reviews (77% five-star).
Reviews on this page: 147 Google reviews (86 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 7, 2026.
Service: Pool & Spa Service serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
147 Google reviews we collected
4.7of 5
5 stars11377%
4 stars2718%
3 stars53%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
97%praise
Praise8697%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6270%
Price & value1213%
Would recommend67%
Quality & results44%
Speed & response22%
Communication22%
Honesty & trust11%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very helpful and knowledgeable and their prices are great.”
“has pumps and filters in stock prices are very reasonable better than the other guys in the neighborhood.”
“They help you, have to buy the things you actually need, this place isn’t over priced at all!”
“Recommend this place to anyone with a pool/ spa, prices are great.”
“The owner knew exactly what my issue was a fixed it in a day.”
“They will have your pool clear and sparkling as fast as possible.”
“They take time with each costumer & explain what you need to do to fix your pool!”
“She has always been very genuine and super knowledgeable with all aspects of pools and spas.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Filter by topic— each topic is highlighted in the reviews in the same color
Experiences are importantLocal Guide · 391 reviewsiTotal number of Google reviews Experiences has written across all businesses on Google Maps, not just this one.
The lady who runs this place is top-notch!! .she knows her stuff when it comes to pools and spas vast knowledge in aquatic and what works and what dont . They dont try to over sell anything. Highly recommend this place if you need supplies . They are not overpriced on goods . Best pool supply down river .
Keith GLocal Guide · 18 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
No point in going anywhere else. If you have to travel to come here it’ll be worth every mile. The owner knew exactly what my issue was a fixed it in a day.
Paula Duffett11 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
problems with my cool for 2 years.Went in the store one time and my pool is a beautiful blue.They are very helpful and knowledgeable and their prices are great.
jerry NemethLocal Guide · 645 reviewsiTotal number of Google reviews jerry has written across all businesses on Google Maps, not just this one.
