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Poolfessionals

4.9 ★★★★★ · 89 Google reviews · 24 photos
Pool cleaning service · Mission Viejo, CA

Poolfessionals at a glance

Customers frequently praise the company for its punctuality, thorough pool maintenance, and equipment repair services. Recurring themes highlight proactive communication through text and email updates, fair pricing, and responsive customer service. However, a few one-star reviews criticize the business for adding unexpected fees to invoices and for aggressive payment collection practices during a customer's medical emergency.

  • Google rating: 4.9 out of 5 from 89 reviews (96% five-star).
  • Reviews on this page: 89 Google reviews (86 with written comments, 5 with photos).
  • Owner responses: the business replied to 80% of reviews.
  • Most recent review: September 15, 2026.
  • Service: Pool Maintenance Service serving Mission Viejo, California.

Data from Google, last updated October 26, 2026.

Photos

Customer reviews

4.9
★★★★★
89 reviews on Google
5★85
4★1
3★0
2★0
1★3

Reviews from Google, shown as published (original wording, unedited).

Meldie Moore8 reviews
★★★★★

Having been a homeowner for 27 years I can say without a doubt this is the most professional and efficient service I’ve ever contracted with. I receive a text before each service appointment to let me know they’re on their way, and then I get an email letting me know everything that’s been done. with photos, after they’ve serviced my pool. I would highly recommend Poolfessionals to anyone who has a pool they need taken care of!

  • Price assessment: Great price
  • Services: Filter cleaning, Water treatment, Vacuuming, Swimming pool summerization
Review from Google · view on Google
M Lotfy8 reviews
★★★★★

Stay away, professional scammers , they keep adding random fees to the their invoices , inflating it systematically hoping customers on will not see the random charges they add on invoices , when i asked the owner “Michael” about it. He got so defensive and started to be so rude , his defense and argument was “no one else noticed” those charges. When i told him i did notice them and i am not happy. His response was i am canceling your service and hung up on me. Average invoice for very basic service is easy $400. If not more some months Definition of systematic rip off Find someone else

  • Price assessment: Overpriced
  • Services: Filter cleaning, Water treatment
Response from the owner · 4 months ago

Mohammed, I appreciate the two years you were with us and want to answer this openly. None of these are random or hidden fees. Salt keeps a salt pool's chlorine system working and is added only when needed. The seasonal treatment is billed every May and November and covers phosphate remover, clarifier, algaecide, and conditioner. Both were explained in person at signup, are on your brochure, and we send reminders before each seasonal billing. Every charge has been itemized on your invoices the entire time. For the record, your average invoice over the past year was about $250, with most months between $135 and $290 depending on the services your pool needed which you are always reminded about upcoming services & fees. There was no systematic inflation, and the billing history shows it plainly. On the call I said no one else has raised this as an issue, meaning these are standard line items every customer sees, not hidden charges. You also mentioned you had not had time to review your invoices in months, which I understand, but they have been consistent and itemized throughout. I did end the call, and I will own that. When a conversation opens with an accusation of fraud and leaves no room for an actual answer, I am not going to keep us both on the line for it. If you ever want a specific charge walked through, I am glad to. I am comfortable putting our pricing in front of anyone deciding whether we are a fit.

Review from Google · view on Google
Vivi Stafford, MDLocal Guide · 33 reviews
★★★★★

I had used these mean folks for a while. I finally became pregnant after years of trying. Gave birth to my baby and nearly died. I had three blood transfusions and survived. While nearly dying guess who kept calling asking for payment? These idiots, after I had used them for a couple of years. After we gave them a check for about $500 the person who dropped off the check told me one of the workers was crazy. So you decide who should be in your backyard. I was traumatized as I’m fighting for my life, I keep getting these stupid text messages. Anyway, there are business people and there are kind people. These are not kind people in my opinion. But they will keep your pool looking really nice. Integrity, they don’t have any in my opinion. I tried to forgive them but I really don’t like these folks.

Response from the owner · 2 years ago

Thank you for your generous words, Vivi! We are incredibly pleased to know that we were able to meet your expectations and turn around your pool experience. We appreciate you recommending us and we'll continue to deliver the same level of excellence.

Review from Google · view on Google
Shanna Takayama9 reviews
★★★★★

These guys are the best! Michael did a beautiful installation of our new pool equipment. He is honest, and very knowledgeable in his profession. I knew I had made the right choice after meeting him and seeing his work. Trevor who has serviced our pool since then is also top notch! They genuinely take pride in providing the best service. I am so pleased with Poolfessionals and I highly recommend them!!

Review from Google · view on Google
Kevin WelkerLocal Guide · 80 reviews
★★★★★

I've been using Poolfessionsls for almost two years now. My last pool guy came with the house when we bought it and had been servicing the pool for at least a dozen years. He recommended Poolfessionsls as he was retiring. Their communications via text and email are exceptional. Their suggestions for service and repair are fair and proactive. Opting to prevent more costly repairs with lower cost productive work is a true sign of caring for the customer. Their rates are reasonable and their techs are considerate and very knowledgeable. I *could* probably save a few bucks doing this myself but not much and the hassle of having to figure it all out myself just isn't worth it to me. They've never done a poor job and everything has always been done to a very high level of quality.

Review from Google · view on Google
Bruce CarterLocal Guide · 106 reviews
★★★★★

I am absolutely jaded when it comes to pool services in So. OC. I maintain my own pool because the bulk of the local pool services suck. If they sucked any harder they would create a black hole and drag all of humanity into oblivion. But from time to time even I need help when facing issues beyond my experience. After contacting numerous companies, I realized the people who apply for pool cleaning jobs are kinda like those in food service…any lazy, brain dead person with no motivation can do it. Or at least, get hired solely because they have a pulse. I needed someone who could correctly diagnose my problem and based on the amazing reviews Poolfessionals has…gave them a call. I needed immediate help from someone KNOWLEDGEABLE & EXPERIENCED to come right out and resolve my pool concern so my grandkids could come over for Mother’s Day weekend to swim, frolic and try to drown each other. Poolfessionals sent Austin, a 30 something man who knows what he’s doing. He guessed at what he suspected the issue was then confirmed it during the service call. Ash from the fires had turned my filter grids into bricks resulting in poor circulation and compromised the filtration of my pool. Problem solved quickly, easily, affordably and enjoyably as Austin is a master pool tech who has seen and done it all. His candor and eagerness to please is remarkable and it is clear Poolfessionals hires very well. Clearly the owner of this business doesn’t hire just anyone off the street like his competitors. I am a loyal customer of Poolfessionals now based solely on my one and only experience with Austin. He was the only credible source of help I found amidst numerous companies. Whether you are a complete novice at pool maintenance or a very experienced person like myself… Poolfessionals is the call you wanna make. They set the customer service bar so high, other pool service techs need to charter a plane just to see it. Zero room for improvement. Thanks Austin!

Review from Google · view on Google
Codi Saad2 reviews
★★★★★

We have been a Poolfessionals customer for over a year. They provide quality pool maintenance that is professional and comprehensive. They have also repaired/replaced equipment for us. Their estimates are fair and they are quick. Highly recommend.

Review from Google · view on Google
Doreen Fioretto8 reviews
★★★★★

I am very pleased with the professionalism of Poolfessionals. From the first time we met where they produced a brochure that outlined costs and services to the emergency with my pool overflowing due to the rain, they have been thorough, polite, and knowledgeable. I am so happy that I hired them. My pool has never looked better!

Response from the owner · 2 years ago

Thank you, Doreen Fioretto, for your positive review! We greatly appreciate your kind words and are thrilled to hear that you are very pleased with the professionalism of Poolfessionals. We are committed to being thorough, polite, and knowledgeable in our services, from outlining costs and services to handling emergencies like your pool overflowing due to rain. We're glad to hear that your pool has never looked better since hiring us. Your satisfaction is important to us, and we're dedicated to providing top-notch service. If you have any further questions or need any assistance, please don't hesitate to reach out.

Review from Google · view on Google
Rebella Liu5 reviews
★★★★★

Has been serviced by Poolfesionals since 2021. They are credible and reliable, working hard and respond any question I have immediately.

Response from the owner · 2 years ago

Thank you, Rebella Liu, for your positive review! We greatly appreciate your kind words and are thrilled to hear that you have found Poolfessionals to be credible, reliable, and responsive since 2021. We are committed to providing excellent service and are always here to promptly respond to any questions you may have. Your satisfaction is important to us, and we look forward to continuing to meet your expectations.

Review from Google · view on Google
Kayleigh Giallombardo5 reviews
★★★★★

We Love Poolfessionals! Michael has great integrity he is super fair on his prices as well as quality they do a wonderful job with our jacuzzi!

Response from the owner · 2 years ago

Thank you for your kind words! We're thrilled to hear that you love our service and appreciate Michael's integrity. We strive to provide top-notch quality and fair pricing to all of our customers. It's great to know that we're doing a wonderful job with your jacuzzi. If you ever need any further assistance, please don't hesitate to reach out. We're here to keep your pool and jacuzzi in great condition!

Review from Google · view on Google

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