Mario Arredondo Jr1 reviewTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways come back to Pool Guyz! They do a fantastic job
POOLGUYZ
4.6 ★★★★★ 104 Google reviews · 24 photos
88%five-star reviews
6%reviews answered by the owner
Oct 2026latest review
POOLGUYZ at a glance
Google reviewers rate Pool Guyz 4.6 out of 5 stars based on 104 reviews, frequently praising the crew's punctuality, professional workmanship, and detailed explanations during services like liner installation and pool closing. However, critical feedback highlights significant communication issues, including slow response times, automated phone systems, and double-booked appointments. Some customers also report unexpected price increases after initial quotes and instances where workmanship errors caused equipment damage, contrasting with the generally positive experiences regarding the quality of the final pool maintenance.
- Google rating: 4.6 out of 5 from 104 reviews (88% five-star).
- Reviews on this page: 104 Google reviews (96 with written comments, 19 with photos).
- Owner responses: the business replied to 6% of reviews.
- Most recent review: October 28, 2026.
- Service: Swimming Pool serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
104 Google reviews we collected
- 5 stars9188%
- 4 stars22%
- 3 stars22%
- 2 stars00%
- 1 star99%
Praise vs complaints
Phrases our text analysis found in 96 written reviews
- Praise18291%
- Complaints189%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4422%
- Would recommend4121%
- Quality & results3920%
- Speed & response3317%
- Price & value2010%
- Communication189%
- Honesty & trust53%
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Just had the Team by for Hot Tub repair, they are extremely knowledgeable, polite and took the time to explain in detail what was happening.”
“Would recommend your company to friends and family.”
“2 thumbs down do not recommend at all.”
“The team showed up on time, cleaned up the area when they were done, and did a perfect job on our pool!”
“Worst, don’t answer and if they do come out they quote you prior to, see your lot, then they charge 100x more than everyone else.”
“Quick clean professional install would recommend them to anybody”
“Not sure on the price but the time it saved me from doing it was well worth it.”
“No reasonable pool company would have missed these.”
“With how many phone calls/texts they receive, communication was great and they responded in a timely manner.”
“Great service , affordable prices and most importantly reliable.”
People customers mention
- Rick 4 reviews
- Derek 3 reviews
- Spring 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.6 ★★★★★ 104 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Cole Garrison2 reviewsTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job from the crew!! Wouldn’t trust pool with anyone else! Just had it closed. Always a great experience.
- Price assessment: Great price
Brianne Herring5 reviewsTotal number of Google reviews Brianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe guys that came out were great. Walked us thru everything.
LindaLocal Guide · 10 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorst, don’t answer and if they do come out they quote you prior to, see your lot, then they charge 100x more than everyone else. Quoted 900 for a pool closing which is the most wilddddddd quote I ever got on a pool closing. So many other people who are reliable and care to work without being a theif! Check out national pool supply, aesthetics pools, Oscar’s pools, all much more reliable and pricing not over 100x the cost of a project!
Response from the owner · 3 weeks ago
You paid 550. 100x more than the project. Math ain't mathing. Thanks for the great review. Customer claims we dont answer (ive personally takin phone calls at 1am from this customer at 1am) but have quoted several projects as she seems to be unhappy with each contractor she uses and wouldnt be calling around if she had such a reliable pool company. Any other pool companies getting calls from Linda Asker beware 😀
Matt WidbyLocal Guide · 26 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust had the Team by for Hot Tub repair, they are extremely knowledgeable, polite and took the time to explain in detail what was happening. You guys are AMAZING, the detail you all put into what you do is so impressive.
- Price assessment: Great price
Tracy White4 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorst experience ever. We spoke to Rick initially who is the owner. We told him we bought our pool and the brand shape and size. He sets up the install a month out. Less than 24 hours before install his installers cancel and ask to push it back 2 days. I get the day off to be there they show up 2 hours late just to say it’s wet we can’t do it all today but we will set you up for next Thursday. So install set up for today they call me 30 mins after I text to see if they are on the way only to say we don’t know how to install your pool and no pool installer in the area does either so we aren’t coming. I can not tell you enough what a piece of shit this company is. We just wanted to the pool installed and winterized so we could enjoy it all season next year. 2 thumbs down do not recommend at all. Plus the owner couldn’t even call me to tell me he made his office girl do it. He made the appointment for a pool apparently they don’t know how to install he should have called.
Jack Walterscheid9 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlei was happy with the service.
- Price assessment: Reasonable price
Dominic VivoLocal Guide · 32 reviewsTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRick & his team took their time, did a great job. Thanks again!
Timothy CrollLocal Guide · 22 reviewsTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe decided as a family to get a pool in spring of 2026. We knew little about pool ownership. Upon referrals from friends in the area, we contacted PoolGuyz. They installed, got us up and running, and just recently came to close it down for the season. Their crews are really good at what they do, and we've had some positive experiences so far with their work and expertise. They definitely take the biggest tasks of pool ownership off our plates, and we know that our pool set up and seasonal maintenance is well taken care of.
Mark Kowalski14 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was an awesome experience. CALEB and his coworker were awesome. Friendly and very knowledgeable and answered any questions I had. Would recommend your company to friends and family. Can't wait to open pool up in the spring.
- Price assessment: Great price
Business details
- Phone: (734) 747-3601
- Website: poolguyz.com
- Service area: Detroit, MI