Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate PoolTown 4.8 out of 5 based on 290 reviews, with the owner responding to 85 percent of them. Customers frequently praise the staff for being friendly, knowledgeable, and honest, noting that employees avoid overselling and provide accurate advice for pool maintenance. Positive comments also highlight competitive pricing and the wide selection of supplies available. However, low-star reviews describe specific instances of incorrect product recommendations, billing errors, and unhelpful service interactions, suggesting inconsistent experiences for some shoppers.
Data from Google, last updated November 11, 2026.
290 Google reviews we collected
Phrases our text analysis found in 212 written reviews
How often each topic comes up in the written reviews
We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I love pool town, they always have what I need and they are so friendly and knowledgeable!”
“Very kind and knowledgeable sales rep customer service was awesome and products are very affordable.”
“They’re also overpriced.”
“Highly recommend visiting Pool Town for all your pool and spa needs.”
“Pooltown has a great selection and I would consider shopping at another location, but will not return here as long as this manager is in charge.”
“Great service everyone is so friendly and I’ve always gotten solid answers from everyone here.”
“Horrible service, We went in 10:00am when they opened,only I person in there ,not being helped I was looking at buying a pool, No one came to ask if…”
“We’re so impressed by their honesty and customer service that we continue to drive 30 minutes just to get our supplies from them.”
“Awesome store, worked with Kyle and Mark a few times they are very fast and reliable workers!”
“They explain things they help you with everything very kind and courteous the guy behind the counter Has been there for years he’s always guided us in…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 290 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always friendly and helpful.
Thank you for the 5⭐️ review! We greatly appreciate your business, Kenlitha.
Excellent customer service and great pricing!
Hey Joseph. We have 5⭐️’s coming right back at you! Thank you kindly for the review! We greatly appreciate your business.
Best place to shop. Very helpful.
Hi Michael. We have the best customers in the WORLD! Thank you so much for the review! We appreciate you my friend!
Best pool store in SE Michigan
⭐️⭐️⭐️⭐️⭐️ Wow! We appreciate your awesome review Matt! Thank you so much!
I love pool town, they always have what I need and they are so friendly and knowledgeable!
We love you too! Thank you kindly for the 5⭐️ review. We greatly appreciate your business.
Great customer service!!
Hi Rose. Thank you so much for the awesome review! ⭐️⭐️⭐️⭐️⭐️ We greatly appreciate your business!
We come here for all out our pool needs! Everyone is excellent!
Hi Kimberly. We appreciate your business and kind review! ⭐️⭐️⭐️⭐️⭐️
Great helpful staff will not steer you wrong also won't sell you something you do not need. I love going here every year
Hi Katie. Thank you for taking the time to provide us with an awesome 5 * review. We greatly appreciate your business.
Great service everyone is so friendly and I’ve always gotten solid answers from everyone here.
We appreciate your business Warren. Thank you for the EXCELLENT review!
Best service i’ve ever had at a pool store! kyle and mark know anything about everything.
Hi Christian. Thank you for the awesome 5⭐️ review! ⭐️⭐️⭐️⭐️⭐️ We appreciate you.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts