Google reviewers rate PoolTown 4.7 out of 5 based on 194 reviews, with the owner responding to 52 percent of them. Customers frequently praise the store for knowledgeable staff, friendly service, and assistance with pool, spa, and hot tub purchases or repairs. They often highlight the ease of transactions and long-term customer relationships. However, some lower-rated reviews criticize pricing discrepancies and report issues with warranty fulfillment or in-store service availability.
Google rating: 4.7 out of 5 from 194 reviews (80% five-star).
Reviews on this page: 194 Google reviews (124 with written comments, 10 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: October 7, 2026.
Service: Pool & Spa Service serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
194 Google reviews we collected
4.7of 5
5 stars15580%
4 stars2814%
3 stars42%
2 stars21%
1 star53%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
95%praise
Praise12495%
Complaints65%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6248%
Quality & results1915%
Price & value1915%
Would recommend1612%
Speed & response65%
Communication43%
Honesty & trust43%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Garry at Pool Town is incredibly reliable, helpful, and customer oriented!”
“Thank you again for a quality job that’s still delivering enjoyment years later!”
“A business is only as good as how they perform in the worst of circumstances, and Pooltown has absolutely let us down.”
“Awesome staff they know every thing I needed to know love this place has affordable prices”
“…or are covered under warranty we are subject to a $90 "Service Trip Fee".…”
“I purchased my pool approximately 15 years ago and would absolutely recommend purchasing your pool here.”
“Gary was knowledgeable, responsive, and made sure we were completely satisfied.”
“Gary walked us through the ins and outs and was very helpful.”
“You can tell he really knows his stuff and genuinely cares about helping customers, not just making a sale.”
People customers mention
Gary14 reviews
Southgate10 reviews
Ryan3 reviews
Spa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Garry at Pool Town is incredibly reliable, helpful, and customer oriented! I am so grateful that I purchased my spa here!!
Response from the owner · a month ago
Hi Jen.
Now that’s a great review!
We greatly appreciate your business and hope that you are LOVING your hot tub.
We’ll be sure to give Gary a high five 🖐️ for his customer service skills.
⭐️⭐️⭐️⭐️⭐️
Megan HicksLocal Guide · 37 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Excellent service. I walked in with a broken piece from my filter and walked out with exactly what I needed. I really appreciate the helpfulness of Gary and his team.
Response from the owner · 3 months ago
Thank you kindly for the 5⭐️ review. We greatly appreciate your business and will always be there for you if you need us.
Gwen Waksman5 reviewsiTotal number of Google reviews Gwen has written across all businesses on Google Maps, not just this one.
Highly recommend PoolTown. We purchased a pool from PoolTown in February 2026, and the entire process was smooth and easy. Gary was especially helpful and knowledgeable throughout. It was a pleasure working with a company that truly delivers great customer service with a friendly, welcoming attitude. We did the install ourself. Thank you Gary!
Response from the owner · 4 months ago
Hi Gwen.
Thank you kindly for the 5⭐️ review!
We greatly appreciate your business!
We hope you enjoy that new pool for many years to come.
Kim Blake11 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Gary and his crew are awesome!! I've been dealing with them for over 5 years now and they're always super helpful!! Pooltown Southgate is the place for help m guidance for sure!!
Response from the owner · 4 months ago
⭐️⭐️⭐️⭐️⭐️
Hi Kim.
I glad that our Southgate team is always there to help you out when needed.
Thank you for the 5⭐️ review.
We greatly appreciate your business.
Cindy RobertsLocal Guide · 17 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
