Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Customers frequently praise PoolTown for knowledgeable staff who provide helpful guidance on pool maintenance, repairs, and equipment selection. Reviewers highlight fair pricing, prompt communication, and effective resolution of issues like damaged parts or technical problems. However, some lower-rated experiences cite specific product quality concerns, such as inferior patches, and complaints about high costs or strict return policies for certain items.
Data from Google, last updated November 11, 2026.
117 Google reviews we collected
Phrases our text analysis found in 77 written reviews
How often each topic comes up in the written reviews
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My wife and I worked with Chris in store and he was very nice to work with.”
“did a wonderful job putting up the pool and getting the liner smooth, John the owner was rude and disrespectful to my husband on the phone.”
“…thout Reservation: If you're looking for a pool company that delivers exceptional service, top-notch quality, and outstanding results, look no further…”
“Showed up said they fixed it in 5 minutes and it didn't work.”
“Would highly recommend Pool Town for hot tub repairs.”
“I highly recommended Pooltown to my neighbors when they needed to replace their pool.”
“Customer service is second to none, and prices are fair”
“Very nice people answered all my questions and not too pricey”
“They rectified the situation immediately and had doughboy send them directly to my house.”
“He was friendly and explained the issue and solution for my leaking tub.”
“They even provide you with a list of contractors that they trust will do a good and honest job that have many years of experience.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 117 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Chris knows all about pools. Great resource in finding the most economical way to get a pool setup.
Hi Stephen. Thank you kindly for the awesome 5⭐️ review! ⭐️⭐️⭐️⭐️⭐️ We greatly appreciate your business.
Great pool place to work with. My only dissatisfaction would be they need a northern location closer to Novi, Commerce somewhere in that area. My wife and I worked with Chris in store and he was very nice to work with. When we ordered our pool, the warehouse called they were phenomenal as well. Our vertical supports were damaged in transit. They rectified the situation immediately and had doughboy send them directly to my house. My pump was also defective and thankfully Chris was helpful in doing warranty exchange expeditiously. I would 100% recommend pool town.
Hi David. Thank you for awesome review! Sorry to hear that you had an issue with pump on top of the damaged verticals from transport. Glad we were able to get everything squared away promptly. We appreciate your business! Have an excellent Summer!
Sam & James are the best in the game. Pool town in Redford is the real deal.
Let’s go!! Thank you so kindly for the 5⭐️ review! ⭐️⭐️⭐️⭐️⭐️ We greatly appreciate your business Ray!
Awesome service. They help even when I'm not sure what I need.
⭐️⭐️⭐️⭐️⭐️ Thank you for the review! We appreciate your business.
Would highly recommend Pool Town for hot tub repairs. Spa Dr Anthony has >25 years of experience. He was friendly and explained the issue and solution for my leaking tub. I will call and ask for Anthony as needed moving forward.
Hi Dave. Thank you for the awesome 5⭐️ review! ⭐️⭐️⭐️⭐️⭐️ We greatly appreciate your business and will always be here for you if you need us.
Customer service is second to none, and prices are fair
⭐️⭐️⭐️⭐️⭐️ Thank you so much for the AWESOME review! We greatly appreciate your business.
Anthony is great! He’s prompt, courteous, efficient & knowledgeable. There’s nothing better than a service rep that works with a smile & knows what he’s doing. Personally, I ask for him EVERY TIME! He’s that good! Signed, Always happy with Anthony in A2
We greatly appreciate your amazing 5* review!
Shoutout to Chris, helped with all my questions from A to Z. Went above and beyond to make sure as new pool owners we had an understanding of pool start ups 101.
Hi Ali. We greatly appreciate your business and awesome 5* review. We’ll always be here to help my friend.
Helped me over the phone to solve my issue 10/10 definitely recommend
Hi Cody. Thanks for the 5* review! We’ll always be here to help.
Sells an inferior pool patch product
Hi Frank. Sorry that you’re not happy with our pool patch kits. We offer Boxer patch kits which are wildly popular in our industry. We’d love to hear about the patch kit brand you prefer. We’re always open to offering different products to our amazing customers. Enjoy your Summer Frank.
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts