Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts
Google reviewers rate Positive Pest Management 4.9 out of 5 based on 438 reviews, with the owner responding to all feedback. Customers frequently praise rapid response times, same-day availability, and thorough inspections for issues like mice, ants, and bed bugs. Technicians are noted for explaining treatments and providing prevention advice. However, some low-star reviews criticize ineffective treatments, missed entry points, and unprofessional management regarding warranty disputes or billing.
Data from Google, last updated November 10, 2026.
438 Google reviews we collected
Phrases our text analysis found in 369 written reviews
How often each topic comes up in the written reviews
We read 369 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wade was extremely helpful and SO thorough in checking everywhere in the apartment, walking me through anything he found and the treatment he was prov…”
“The owner Ben and his general manager Leah are unpleasant, unprofessional and impossible to deal with.”
“He was so thorough from start to finish, getting hinges and runners of all cabinets and drawers to the perimeter of the floor space using at least fiv…”
“Their inspection was not thorough enough and the traps and baits they left were completely ineffective.”
“Positive Pest Management was super quick and responsive for the issue we were having.”
“5 Stars to Ben -We encountered an issue last week and called Ben off hours-His service responded immediately, Ben called back within 5 minutes and he…”
“Again, their technician is great but we cannot recommend this company in any capacity.”
“…round pipes behind appliances and ends of the baseboard heaters also explaining what I have to do to finish creating a barrier to seal these unwanted…”
“Furthermore they don’t come any more honest as he did not charge us a dime .”
“In the meantime, the prices are very fair so if I need emergency treatment - Positive Pest is my go to.”
“…without any smallest benefit from this company's service except being ripped off 320 dollars.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 438 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Bennet gave me excellent advice about a yellow jacket problem I was having in my apartment. I would highly recommend them!
👋 Julia! Thank you for your review and 5-star rating! Happy to be able to address your issue over the phone. Beat of Luck!
Positive Pest Management was super quick and responsive for the issue we were having. Wade was extremely helpful and SO thorough in checking everywhere in the apartment, walking me through anything he found and the treatment he was providing, and giving me advice in general for prevention. I really appreciate his services and the willingness to make sure I felt okay in everything before he left. Thanks again!
Emily, Thank you so much for your review and 5-star rating! We greatly appreciate your business!
Very professional and kind, helped to identify the sources of the problem and to address them fast. Highly recommend
Vitoria, Thank you so much for your review and 5-star rating. We greatly appreciate your business!
Shawn returned my call within 15 minutes! I will be having service for ants during peak season - April through September. In the meantime, the prices are very fair so if I need emergency treatment - Positive Pest is my go to. While I called about ants, this is a full service company which calms me down tremendously. This is not a "factory" company.
Hi Ellen, I am Ben the owner. Thank you so much for your great review and 5-star rating! We look forward to working with you!
Benett is a pro! Very kind and provided excellent service. He came the very same day I called
Ray, Thank you for your kind words! I appreciate your business!
Service was fantastic! From salesperson to scheduling to execution everyone involved was super congenial and extremely helpful. Benny arrived early letting me know he was able to come earlier than scheduled (which you know in Manhattan is unusual). He was so thorough from start to finish, getting hinges and runners of all cabinets and drawers to the perimeter of the floor space using at least five different agents to eradicate our problem! He sealed up any openings around pipes behind appliances and ends of the baseboard heaters also explaining what I have to do to finish creating a barrier to seal these unwanted guests OUT! Any spaces in door closures need the foam tape and/or door sweep to complete this barrier! This is the man you want to help you to get rid of all points of entry! I am confident these pests will be gone shortly! Ten stars out of five!!!!! Thank you to Positive Pest Mgmt and Benny!
Julia, Thank you so much for your review and 5-star rating! We greatly appreciate your business!
fantastic experience. he explained everything that he was doing and gave us incredible advice for pest prevention in the future. super personable and nice, gave us travel recommendations as well while he was sealing up the entry points!
👋 Amanda! Thank you for your review and 5-star rating! We greatly appreciate your business!
Incredible service! So so friendly and funny! Explained everything he was doing, gave directions of everything to do after he left. Was personable and made us comfortable and felt like I truly understood what was happening and what was needed! Would use again in heartbeat if needed!!!!
Hi Katelyn! Thank you so much for your review and 5-star rating! We greatly appreciate your business!
When I discovered that I had a bed bug situation in my mother‘s apartment, I wanted to get someone in to treat it as soon as possible. Thankfully, Positive Pest Management was available to come take care of the issue on Sunday! What a relief! When the technician arrived, he was quickly able to diagnose the areas in the apartment that needed to be treated. He was efficient, and thorough and told me exactly what I needed to do on my end (throwing pillows in the dryer, washing slipcovers, etc). He was very professional and I felt confident that the problem was being fully taken care of. I will definitely have them back the next time I need exterminator help.
Suzie, Thank you for your review and 5-star rating! We greatly appreciate your business!
Very helpful with my issue!
Katie, Thank you for your five-star rating!
Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts