Customers frequently praise the friendly, efficient staff and wide range of services, including shipping for major carriers, printing, and passport photos. Reviewers note reasonable pricing and a convenient one-stop shop experience for various postal needs. However, isolated criticisms mention unprofessional staff behavior and high costs with long lines, suggesting occasional service inconsistencies despite the high overall rating.
Google rating: 4.9 out of 5 from 59 reviews (97% five-star).
Reviews on this page: 59 Google reviews (50 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 4, 2026.
Service: Mail Service serving Charlotte, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
59 Google reviews we collected
4.9of 5
5 stars5797%
4 stars00%
3 stars12%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
99%praise
Praise7199%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3244%
Would recommend1115%
Quality & results1014%
Speed & response1014%
Honesty & trust46%
Price & value34%
Communication23%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The worker was so sweet and took care of my package.”
“Highly recommend Postal Print and Ship for any shipping or printing needs!”
“Excellent service and extremely friendly and helpful”
“Been in twice now and both times I received friendly, fast, and efficient service.”
“…Kimalona she's another "get it done type" type of people I build with trustworthy and dependable that's what you get here with Kimalona…”
“Always great customer service, reasonable prices and so clean and well organized.”
“She walked me through everything required to get my CAD drawings printed and shipped in time to meet a tight deadline, and her clarity and care made t…”
People customers mention
Kim4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The staff was unprofessional and obviously untrained. There are plenty of other options for shipping in the area.
Response from the owner · 6 days ago
I apologize for the unprofessional interaction and for how the staff came across as untrained during your visit. That is not the experience we want for you, and I take comments like this seriously because shipping help should feel clear and respectful. Please contact us directly and we'll make it right.
Postal, Postal Print & Ship
Vettacon131 reviewiTotal number of Google reviews Vettacon13 has written across all businesses on Google Maps, not just this one.
Kind, patient, and friendly is exactly how we hope our team comes across, so it means a lot to hear that from you. We know errands can be a lot, and we always try to keep things calm, clear, and easy. We appreciate you taking a moment to share this, and we’ll be happy to help anytime you stop in!
Postal, Postal Print & Ship
Nicholas Castaldi3 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Kim is always so kind and helpful! She makes me feel welcome every time I stop in, and I really appreciate her excellent customer service. Highly recommend Postal Print and Ship for any shipping or printing needs!
Response from the owner · 3 weeks ago
Thank you so much, Nick! It’s always a joy to see you. Making every guest feel welcome is what we’re all about. We look forward to helping with your next shipping or printing project. See you soon!
Stephanie CLocal Guide · 39 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Polite and efficient. Note for those using SpeedX: they do not have the scanner to ship directly so you must have a printed label. Charge is 2$ to email them to print and 1$ to have them tape it to a box.
Response from the owner · a month ago
Thank you Stephanie, for taking the time to share your experience. We’re happy your visit went smoothly. For SpeedX packages, we do have a scanner, but their label printer is often unavailable, so we handle printing in house using our materials .At this time, Email to print is $2, and label printing & or taping is $1. Thank you for supporting our store.
Dana Barker13 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
I was in this plaza today at another business when I noticed this place. I had a Fedex prepaid return I was going to drive up to Fedex, but I thought I'd stop in and see if I could drop it here. The worker was so sweet and took care of my package. She also informed me of all of the other services they offer. Definitely five star service and I will 100% be back.
Response from the owner · a month ago
Dana, thank you for stopping in and taking your time to share your experience. I’m thrilled to hear our team made things easy for you and that you learned more about the services we provide. Your support means so much, and we look forward to assisting you again.
Brian Sweeney1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Kim was exceptional help! I'm starting a new business and she's gracefully helping me with the products I need. Im learning new terminology too!! Lol
Response from the owner · a month ago
Starting a new business comes with plenty of new terms and decisions, so I’m glad Kim could help you sort through the products you need with patience and care. We enjoy helping local business owners feel more confident as they get set up. Stop by anytime as things grow and new questions come up.
Postal, Postal Print & Ship
Chaz ToddLocal Guide · 178 reviewsiTotal number of Google reviews Chaz has written across all businesses on Google Maps, not just this one.
See lately my reviews are for the people Kimalona she's another "get it done type" type of people I build with trustworthy and dependable that's what you get here with Kimalona
Response from the owner · 2 months ago
Thank you so much for the amazing feedback, Chaz! I appreciate you recognizing my efforts to build trust and relationships with my customers. My commitment to the community is to remain trustworthy, dependable, and serve with integrity. This is exactly the level of service you can expect here every time. Thank you for your support!
Linda Spearman8 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
This is such a well run postal shop. Always great customer service, reasonable prices and so clean and well organized. I drive past other postal places to come to this one.
Response from the owner · 2 months ago
Thank you so much Linda, for your wonderful review! I am truly grateful you choose to drive past other shops to visit Postal Print & Ship. It means a lot to hear that our customer service, pricing, and clean, organized space make a difference for you. We appreciate your support and look forward to continuing to be your go to spot for all your shipping and printing needs.
samantha haas3 reviewsiTotal number of Google reviews samantha has written across all businesses on Google Maps, not just this one.
Kim is absolutely AMAZING!!!!! So helpful, always so kind, above and beyond customer service.
Response from the owner · 2 months ago
Aww Samantha, thank you so much! I truly appreciate your kind words. I'm so glad I can help. It's always my goal to make every visit easy, friendly, and stress free. Your support means the world to me. Looking forward to seeing you again soon! Thanks Again!!
