Google reviewers rate Potomac Therapy Group 4.5 out of 5 stars based on 21 reviews, with the owner responding to 67 percent of them. Clients frequently describe the practice as organized, professional, and welcoming, noting quick access to appointments, immediate paperwork, and compassionate staff. Many highlight the therapists' strong listening skills, empathy, and clinical competence for adults, teens, and families. However, some lower-rated reviews cite communication issues, specifically mentioning appointment cancellations without adequate phone notification and delays in sending required intake documents.
Google rating: 4.5 out of 5 from 21 reviews (86% five-star).
Reviews on this page: 21 Google reviews (19 with written comments).
Owner responses: the business replied to 67% of reviews.
Most recent review: August 18, 2025.
Service: Marriage Counselor serving Rockville, Maryland.
Data from Google, last updated November 10, 2026.
Star ratings
21 Google reviews we collected
4.5of 5
5 stars1886%
4 stars00%
3 stars15%
2 stars00%
1 star210%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
97%praise
Praise2897%
Complaints13%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1241%
Would recommend931%
Honesty & trust414%
Quality & results27%
Speed & response13%
Communication13%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Potomac Therapy Group is such a warm, professional, and welcoming practice.”
“Highly recommend to anyone looking for therapy services!”
“As a fellow psychotherapist, competency and trust are of the utmost importance when referring out to other clinicians.”
“Andrea Zawatsky is a top-notch clinician and provides excellent client care to adults, teens, families, and couples.”
“I received the intake paper in my email immediately.”
“Sarah Weisberg is especially thoughtful and insightful, and easy to communicate with.”
People customers mention
Zawatsky4 reviews
Weisberg3 reviews
Helwig3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Potomac Therapy Group is such a warm, professional, and welcoming practice. The staff is kind, knowledgeable, and truly dedicated to helping their clients feel supported. They offer high-quality care in a compassionate environment, and it’s clear they go above and beyond for the people they work with. Highly recommend to anyone looking for therapy services!
S MD11 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
I had a phone consult and an intake here. The therapist was the same for both. She hinted that she might refer elsewhere, but made it seem like it was not due to one of the main things I was seeking therapy for. Turns out it was absolutely one of the two main things a therapist has to be able to work with for them to work with me. Her and I both agreed that in-person would be best, but then the suggestion she gave was telehealth only. The other two were not accepting new clients (which she knew). I was willing to pay out of pocket for therapy, but I never would have paid for an intake if she had been more open that she didn't actually feel comfortable working with that issue and would make a recommendation of going elsewhere
Response from the owner · 4 years ago
In the field of mental health, certain clinical decisions are standard practice and ethically required in order to ensure that every client receives the most appropriate care. When a client and therapist meet for the first time and the therapist determines that the client would benefit from a more specialized treatment or higher level of care, that therapist is ethically required to refer the client to a more appropriate provider. It can be difficult, and even inappropriate, to determine over phone or email if a referral out will ultimately be required. The best clinical practice is to conduct a thorough intake evaluation before making a determination and then providing any necessary referral. This is to ensure the accuracy of the clinical decision and appropriateness of the referral. We understand being referred to an outside provider may feel upsetting, inconvenient, or frustrating, but we must abide by the ethical guidelines of our profession.
At Potomac Therapy Group we prioritize client care and customer service and strive to ensure that each and every person feels valued and supported from the moment they reach out. We value your feedback and want to thank you for taking the time to share it. The best way to resolve any issue would be to speak with us directly to discuss the matter. At Potomac Therapy Group we welcome all feedback and invite you to speak with us directly about your concerns. We regret to hear about any feelings of dissatisfaction and are willing to work together to try to make it right.
Johanna Koenig2 reviewsiTotal number of Google reviews Johanna has written across all businesses on Google Maps, not just this one.
As a fellow psychotherapist, competency and trust are of the utmost importance when referring out to other clinicians. Rose is a warm, compassionate, competent and trustworthy clinician who strives to give her clients the highest quality of care. I have had the opportunity to share cases with her and observe her clinical expertise. When I refer clients to her, I do it with the utmost confidence that they will be in good hands!
Catherine Cummings7 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
I am a parent of two wonderful teens. Over the years, our family has had a good amount of experience with some of the D.C. area's therapy groups and individual therapists. If you are looking for a truly professional, welcoming, organized, and expert practice to provide therapy for your older kids or for yourself, look no further than Potomac Therapy Group. This practice has great energy, and they clearly have a keen understanding of the complexities of teen and parent life today. For example, my older, very discerning teen loves their Instagram account! Dr. Sarah Weisberg is especially thoughtful and insightful, and easy to communicate with. The D.C. area is rich with excellent doctors and therapists, but Dr. Weisberg is among the very best of those, and we feel so incredibly lucky that her practice is available to us.
Response from the owner · 5 years ago
Thank you Catherine for your glowing review! We are so touched by your very kind words and thrilled to hear your teen is enjoying our practice Instagram.
Shanna J. Evering2 reviewsiTotal number of Google reviews Shanna has written across all businesses on Google Maps, not just this one.
As a fellow therapist, I can say it appears to be a practice with a caring and supportive staff that wants to work hard and get it right for as many people in need as possible! The owner is invested and stays involved to ensure quality care! Definitely recommend giving them a try!
Response from the owner · 5 years ago
Thank you, Shanna! We appreciate the positive words about our practice and staff. All the best to you!
Cynthia WatersLocal Guide · 10 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
I can’t say enough of how organized, professional, and helpful they were.T They were able to get me in sooner that any other place that I called. I received the intake paper in my email immediately. The front desk staff was kind and compassionate. I was nervous as to what to expect in therapy and now my only regret is that I didn’t call here sooner!
Response from the owner · 5 years ago
Thank you for your warm words about our practice and staff! We strive to always provide compassionate and professional services, so your review is very important to us.
Thomas Quinn7 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Don’t waste your time! I was hopeful and excited to be apart of the Potomac Therapy group, until I had my first experience.. I had schedule and appointment, only for it to be canceled without a phone call notifying me of the cancellation(although in an email, they said they called me...) so the second time around I rescheduled and they still didn’t send me the paperwork so they went ahead and cancelled my appointment again! They are extremely unorganized and don’t deserve your business!
Response from the owner · 5 years ago
At Potomac Therapy Group we aim to provide exceptional customer service and client care. We understand the decision to begin therapy can at times be difficult, so we strive to ensure that each and every person feels valued and supported from the moment they reach out.
It is our practice policy to email intake paperwork ahead of time. While we always receive confirmation that paperwork is sent, we encourage prospective clients to call us in the event that they do not receive this paperwork email since electronic communication can fail all of us at times. We keep notes of all appointments that get cancelled or rescheduled, and we keep record of all our outgoing calls and emails to existing and prospective clients. Appointment cancellations at Potomac Therapy Group are extremely rare, but they do happen when unforeseen circumstances arise. In these instances, we always reach out to clients via phone and email as soon as possible to notify them of the need to reschedule.
We value your feedback and want to thank you for taking the time to share it. It seems you might have some additional questions. The best way to resolve any miscommunication would be to reach out to us directly to discuss the matter. At Potomac Therapy Group we welcome all feedback and invite you to speak with us directly to let us know if we've missed the mark so that we can make it right.
Jacqueline Clauser AitkenLocal Guide · 12 reviewsiTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
I really feel like Nina listens to what I have to say, cares about my wellbeing, and offers valuable advice/ information. I enjoy each session and have had nothing but a positive experience!
Response from the owner · 5 years ago
Thank you so much for your review. This means a lot to us because we strive for everyone to feel cared for and valued. All the best!
Melissa Murphy3 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Rose Bleiweis, LCSW-C, is an incredibly talented, intuitive, and empathic therapist and professional. She is sharp, energetic, and very warm. As Rose’s colleague, she is the first person who comes to mind when I’m looking for someone to refer clients to. Highly recommend!
Response from the owner · 5 years ago
Thank you Melissa for your glowing review in support of Rose!
Celine Bryan5 reviewsiTotal number of Google reviews Celine has written across all businesses on Google Maps, not just this one.
Andrea Zawatsky is a top-notch clinician and provides excellent client care to adults, teens, families, and couples. She offers a safe place to process what's going on in one's life while helping people find strategies on how to feel better. Highly recommend!
