Customers frequently highlight punctual arrivals, clear explanations of repairs, and efficient service for garage door springs, openers, and gates. Technicians are described as professional and friendly, often completing jobs quickly with good communication. However, some low-star reviews criticize high pricing, mandatory service fees, and instances where technicians failed to diagnose basic issues or required multiple visits to resolve malfunctions.
Google rating: 4.9 out of 5 from 2,577 reviews (97% five-star).
Reviews on this page: 2,577 Google reviews (2,081 with written comments, 42 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: November 7, 2026.
Service: Door Repair Service serving Memphis, Tennessee.
Data from Google, last updated November 13, 2026.
Star ratings
2,577 Google reviews we collected
4.9of 5
5 stars2,50997%
4 stars442%
3 stars10%
2 stars80%
1 star151%
Praise vs complaints
Phrases our text analysis found in 2,081 written reviews
99%praise
Praise4,18499%
Complaints411%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,19228%
Speed & response1,06025%
Quality & results75318%
Would recommend48111%
Communication3388%
Price & value3037%
Honesty & trust982%
What customers talk about
We read 2,081 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was kind, professional, efficient, and explained everything clearly.”
“The downfall was the service tech, not courteous, seemed agitated that I was asking questions, never said good morning or introduced himself.”
“Once again they were prompt, and knowledgeable, taking care of my problem immediately.”
“…out, one company even said they will send someone out in two hours & never showed.…”
“Because of their great service, I have used them for many years.”
“Worst customer service, apathetic people answering the phone, providing sarcastic responses.”
“Highly recommend Precision Garage Repair, and especially Tyler!”
“And don't recommend.”
“He diagnosed the issue with my spring assembly (on garage door #1) quickly, walked me through the options, and performed the repairs - PERFECTLY!”
“Thanks for amazing service at a very reasonable price.”
“These guys are outrageously expensive and overpriced for the work they did.”
“I’m genuinely impressed with the quality of the work and grateful for Roger’s expertise.”
People customers mention
Jason42 reviews
Roger37 reviews
Aaron30 reviews
Doors25 reviews
Chris24 reviews
Ben24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Payton N. came out today and fixed our garage door. He was kind, professional, efficient, and explained everything clearly. Great job and thank you!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 5 days ago
We appreciate you sharing your feedback, Peter. It's wonderful to hear that our team member made your garage door repair a smooth experience by being clear, efficient, and professional. Thank you for choosing Precision Garage Door Service of Memphis. We hope to be your go-to for any future needs!
Sandy Spell10 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Precision Door never disappoints!
Once again they were prompt, and knowledgeable, taking care of my problem immediately. Jason, the tech, is very professional while still being friendly and personable. I will continue to call on Precision Door for all my gate and garage door repairs. Because of their great service, I have used them for many years.
Price assessment: Reasonable price
Kimberly Karnes14 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Excellent service from Precision Garage Repair! Tyler was fantastic! He arrived right on time, was extremely friendly, professional, and helpful. He quickly diagnosed the issue and had everything fixed in just 30 minutes! I really appreciated his efficiency and great customer service. It's refreshing to have someone show up on time, know exactly what they're doing, and get the job done right. Highly recommend Precision Garage Repair, and especially Tyler!
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 3 weeks ago
We really appreciate you taking the time to share your experience, Kimberly! It's wonderful to hear that your appointment with Precision Garage Door Service of Memphis was smooth from start to finish and that our team member made such a positive impression. Thank you for mentioning the promptness, professionalism, and efficient repair. We hope you'll think of us again if you ever need help in the future.
Edward Gentry8 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Dillon Kirby at Precision Garage Door of Memphis did a great job repairing my garage door springs. He was personable, professional and very prompt to our 8 am appointment. I loved the digital scheduling and found an appointment time the very next morning at 8 am.
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · 3 weeks ago
It is wonderful to hear you had such a positive experience with the repair and our digital scheduling tool. Thank you, Edward, for taking the time to share your feedback about your recent appointment with Precision Garage Door Service of Memphis. We are glad everything went smoothly, from the timing to the service itself. We appreciate your trust in us and hope to assist you again whenever you need garage door support!
K Rice3 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Roger Emmerson delivered outstanding service on my garage door system. He diagnosed the issue with my spring assembly (on garage door #1) quickly, walked me through the options, and performed the repairs - PERFECTLY! He also completed a full hardware overhaul on both garage doors with precision and care. The improvements were immediate — the doors now operate smoother, quieter, and more reliably than they ever have.
Roger’s professionalism stood out from the moment he arrived. He was punctual, courteous, and extremely knowledgeable. He took the time to explain each step of the repair, ensured everything was calibrated perfectly, and left the workspace cleaner than he found it. It’s rare to see craftsmanship and customer service at this level anymore.
I’m genuinely impressed with the quality of the work and grateful for Roger’s expertise. I would recommend him without hesitation to anyone needing garage door repair or maintenance. This was a five‑star experience from start to finish.
Price assessment: Reasonable price
Services: Garage door consultation, Customer support, General repairs & installation
Response from the owner · 3 weeks ago
We truly appreciate your detailed feedback, K Rice. It's wonderful to hear our team member provided such thorough, efficient service and that the results made a noticeable difference for your garage doors. Thank you for trusting Precision Garage Door Service of Memphis and taking the time to share your experience. If you ever need assistance again, we would be happy to help!
Shirley Taylor1 reviewiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
It is wonderful to hear that you had a positive experience and found our team member both approachable and well-informed. Thank you for taking a moment to share your feedback, and for choosing Precision Garage Door Service of Memphis. We appreciate your trust and hope to assist you again if you ever need us.
Carolyn McCutcheon6 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
My garage door is part of my security for my Alzheimer’s husband to keep him in the house. When it brackets snapped and I couldn't close the door I called Precision and within 3 hours my door was fixed and secure again.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 4 weeks ago
Thank you for sharing your experience, Carolyn. We're glad we could help get your garage door secured quickly, especially given how important it is for your husband's safety and peace of mind. We truly appreciate your trust in Precision Garage Door Service of Memphis.
N J12 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
We appreciate you taking the time to share your feedback. Thank you for choosing Precision Garage Door Service of Memphis and letting us assist you. We're glad our team's service made a positive impact on your experience.
James Scott3 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Our technician (Jason ) was excellent. He explained what needed to be done and took care of the problem in a very timely manner. Could not be happier with the results. He gave us tips on how to maintain our door in the future. Would highly recommend Precision Garage Door to anyone needing repairs.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a month ago
James, it is wonderful to hear that your experience with our team at Precision Garage Door Service of Memphis was such a positive one. We appreciate you letting us know how thorough and efficient your technician was, and that he shared helpful tips for future maintenance. Thank you for your recommendation and for trusting us with your repair. We hope you continue to enjoy smooth operation from your garage door!
RON CLEAVES2 reviewsiTotal number of Google reviews RON has written across all businesses on Google Maps, not just this one.
This company has always been thorough and above the normal task requested.
Price assessment: Great price
Services: Garage door consultation, General repairs & installation
Response from the owner · 2 weeks ago
It is wonderful to hear that you consistently find our service detailed and exceeding expectations. Thank you for your trust in Precision Garage Door Service of Memphis and for sharing your experience. We greatly appreciate your feedback and look forward to continuing to deliver exceptional service whenever you need us.
