Preferred Home Improvement handles exterior renovations like siding, roofing, windows, and additions, with many reviewers praising the crew's punctuality, daily cleanup, and the owner's responsive communication. The company maintains a 4.8 rating from 119 reviews, and the owner replies to 98% of them. However, some lower-rated customers report significant delays in project completion, unreturned phone calls, and difficulties in obtaining initial estimates.
Google rating: 4.8 out of 5 from 119 reviews (92% five-star).
Reviews on this page: 119 Google reviews (115 with written comments, 12 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 13, 2026.
Service: Outdoor Living Service serving Philadelphia, Pennsylvania.
Data from Google, last updated November 13, 2026.
Star ratings
119 Google reviews we collected
4.8of 5
5 stars11092%
4 stars00%
3 stars33%
2 stars11%
1 star54%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
96%praise
Praise28196%
Complaints124%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6623%
Speed & response5017%
Would recommend4917%
Quality & results4816%
Communication3311%
Price & value3311%
Honesty & trust145%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mike, the owner, is the perfect combination of professional and personable.”
“Not only does it start in the office where I spoke to Alicia, then it goes to their owner Mike Sr, who is as rude as they come.”
“The crew came on time and finished in the exact amount of time I was told by Clay the onsite supervisor of the project.”
“…ng on my house were very respectful and they clean up after each day, highly recommend…”
“I would not EVER recommend this company to ANYONE for ANYTHING!”
“The attention to detail, craftsmanship, and overall quality of their work is truly outstanding.”
“From day one, he genuinely cared about our vision, listened to our wants and needs, and went above and beyond to make sure everything turned out exact…”
“Cannot offer enough superlatives for the fine workmanship at such a reasonable cost!”
“…poke with Alex and Mike, I even joked that maybe they could give us a quote for our deck when we're ready to get it done, giving them the benefit of t…”
“Patrick was reliable and a strong communicator and a pleasure to deal with.”
People customers mention
Mike20 reviews
Hardie7 reviews
Patrick5 reviews
Brian4 reviews
Improvements4 reviews
Jessica3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We cannot say enough great things about Preferred Home Improvement (PHI)! From start to finish, the entire experience of building our new home addition and patio was nothing short of exceptional.
Mike, the owner, is the perfect combination of professional and personable. From day one, he genuinely cared about our vision, listened to our wants and needs, and went above and beyond to make sure everything turned out exactly how we imagined. What truly sets Mike apart is how he treats his clients. He made us feel like we were part of his own family and took care of us every step of the way. That level of personal attention and genuine care is hard to find!
Every single member of the PHI team was professional, courteous, respectful, and hardworking. They treated our home like it was their own, always making sure everything was cleaned up and organized before leaving each day. The attention to detail, craftsmanship, and overall quality of their work is truly outstanding. You can tell this team takes tremendous pride in what they do!
As a young family of five, we couldn't be happier with our beautiful new family room and patio!
Thank you, Mike and the entire PHI family, for making our dream a reality!
Price assessment: Great price
Jay Adler12 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Had a new roof and skylight installed. The installation came out great. The crew came on time and finished in the exact amount of time I was told by Clay the onsite supervisor of the project.
Thank you, Jay! We appreciate you taking the time to share your experience. We're glad everything went smoothly and that you're happy with your new roof and skylight. We'll be sure to pass along your kind words to Clay and the crew. Thanks again for choosing PHI! 😊
John MacArthur10 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Mike and his team of professionals did a super job on our Three Season room addition..
Above and beyond our expectations!
All the teams involved were the best around.
Our old deck was removed and all stages
Of the construction went smoothly. Clean up each day was thorough.
Cannot offer enough superlatives for the fine workmanship at such a reasonable cost!
Patrick and Clayton went over and above to ensure we were pleased at each step of the construction process and also ensured everything that was needed for the day’s construction phase was on site in a most timely fashion.
Highly recommended!
Services: Home renovations, Roof installation, Home addition construction
Response from the owner · a week ago
Thank you so much, John! We truly appreciate your kind words and recommendation. It was a pleasure working with you, and we're thrilled to hear you're so happy with your new three-season room. We'll be sure to share your compliments with Mike, Patrick, Clayton, and the entire team. Enjoy your new space! 😊
LinoPR 2016Local Guide · 25 reviewsiTotal number of Google reviews LinoPR has written across all businesses on Google Maps, not just this one.
Great Company to do business with, everyone from Caren,Patrick, owner Mike and especially his employees who put the siding on my house were very respectful and they clean up after each day, highly recommend
Response from the owner · 2 weeks ago
Thank you so much for the kind words and recommendation! It really means a lot to all of us. We’re glad you had such a positive experience with our team, and I’ll be sure to share your compliments with the guys who worked on your home. Thank you again for choosing Preferred Home Improvement and for your support!
Matthew Murphy9 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
This one is tough for me because I had a great experience with this company initially. They completed a siding project on my home, and the work was beautiful. Everything went smoothly, the job was completed on time, and I was extremely happy with the results.
Because of that experience, I reached back out to them for some exterior repairs and soffit work. Unfortunately, the follow-through this time has been disappointing.
After waiting a month without receiving a quote, I followed up and was told someone would get back to me. Several months have now passed, and I’ve made at least four follow-up calls, each time receiving essentially the same response: “We’ll get right back to you.”
During my most recent call, I even asked if they were simply too busy or weren’t interested in taking on the job, which I would completely understand. My frustration isn’t about whether they want the work. It’s about the lack of communication and repeatedly being told someone will follow up when they don’t.
Honestly, the only reason I’ve continued following up is because their original work was so good. Otherwise, I would have moved on a long time ago.
My recommendation is this: If you can get a quote and get the work scheduled, I’d absolutely recommend them based on the quality of their craftsmanship. Just be aware that communication and follow-through may be a challenge.
Response from the owner · 3 weeks ago
Thank you for your honest feedback and for trusting Preferred Home Improvement with your original siding project. We’re happy to hear you were pleased with the quality of our work, but we sincerely apologize for the lack of communication and follow-through regarding your recent repair inquiry.
We understand how frustrating it is to be left waiting for a response, especially after multiple follow-up calls. Regardless of our workload, you deserve clear communication and a timely answer. We appreciate you bringing this to our attention, and we will use your feedback to improve our process.
Thank you again for your past business and for giving us the opportunity to learn from this experience. We truly appreciate your kind words about the quality of our craftsmanship and regret that we fell short of your expectations in this instance
Sandra Patiri7 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
We used Preferred Home Improvement to do our siding, windows and everything else that transformed our home into our dream home. The outside looks amazing. My neighbors and visitors can’t believe it’s the same home. Mike, took great detail into every part of our home make over, and bought great ideas and expertise Brian from the beginning saw us through to the end with excellent communication and when we had questions about anything he was a phone call away. Patrick, the project manager did an excellent job with managing the crew that did the work. He was punctual, honest and a hard worker. The crew who did the work were hard workers, punctual and did quality work. They cleaned up at the end of the project, and you would never have known that we had a week worth of workers and materials all over our property. I would recommend them to anyone that is considering making their home as beautiful as ours !!
Price assessment: Great price
Price: $50,000+
Services: General window replacement, Vinyl window installation & replacement
Response from the owner · 4 weeks ago
Hi Sandra! Thank you so much for your kind words and recommendation! We’re truly grateful you trusted Preferred Home Improvement with your home transformation. It means so much to our entire team to know you’re happy with the results. Enjoy your beautiful new home!
Debra MyattLocal Guide · 12 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
We were in desperate need to get new gutters due to storm damage. We found Preferred Home Improvement LLC in our Bucks County Best Pick Reports Quality Home Services Guide. Brian was at our house within 2 days after of our call for an evaluation and estimation. He answered all of our questions and made us feel comfortable. We had a great 3 person team at our house within 3 days from our meeting with Brian. The team was great. They stripped off the old gutters, measured and cut the gutters on our front lawn, and had the two-story job done in about 5 hours. We were impressed with their work and their teamwork. We love our new gutters! We highly recommend Preferred Home Improvement LLC for any home improvement work!
Price assessment: Great price
Price: $5,000–10,000
Services: Service not listed
Response from the owner · 4 weeks ago
Hi Debra! Thank you so much for the great review and recommendation! We’re glad Brian and our crew could make the process easy and get your new gutters installed quickly. We truly appreciate you choosing Preferred Home Improvement and are happy to hear you love the results!
Highway EdLocal Guide · 15 reviewsiTotal number of Google reviews Highway has written across all businesses on Google Maps, not just this one.
Preferred Home improvements did an excellent Superior job on the siding of my house. The workers are very conscientious and meticulous of what they are doing from the time they arrived till they ended late in the day. Project manager Patrick very nice person easy to get along with he's willing to go above and beyond to help you out. Great company highly recommend them.
Response from the owner · 4 weeks ago
Thank you so much for the kind words and recommendation! We’re glad you’re happy with your new siding and really appreciate you recognizing Patrick and our crew for their hard work. Thank you for choosing Preferred Home Improvement!
Jackie DeMerlisLocal Guide · 14 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
We couldn't be happier with how our home looks now! PHI installed beautiful new windows, all new siding, new gutters and beautiful accent roofing details. It looks like a new house! Every detail was thought of. Mike has a great eye for detail and his team works quickly but very hard, does not cut corners. It was easy to have them here every day _ our PM, Patrick, was excellent and kept us updated on next steps. He communicated with the team immediately if any questions needed answered. Shawn did a great job leading the install of our windows. All workers in our house were courteous. They cleaned up well every day and consolidated their equipment and tools each night. We wouldn't hesitate to recommend them or hire PHI again. 10/10!
Thank you so much for the amazing review Jackie! We really appreciate you trusting PHI with your home and are glad you’re happy with how everything turned out. We’ll be sure to share your kind words with Mike, Patrick, Shawn, and the entire crew. Thanks again for the recommendation — it means a lot to our whole team!
Melissa Thomas3 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
We love preferred home improvement!! We had to urgently convert our dining room into a bedroom for an elderly family member. I called and Mike came out THE SAME DAY to take measurements and within a week we had a bedroom. The workers were so kind and made sure to take into account all of our grandmother’s needs. They took care of everything from protecting our flooring to cleaning up. PHI understood our circumstances and got right to work. It took such a worry off our shoulders! They even made it temporary so that it will be easy to convert back one day. We have two more projects in the works and I can’t wait to see how they turn out. We will always use preferred!!
Price assessment: Great price
Services: Home renovations
Response from the owner · 3 months ago
Knowing we could help your family during such an important time means more to us than words can express. It was our privilege to create a space that would make your grandmother more comfortable while giving your family one less thing to worry about.
Every home and every family has a unique story, and we're grateful you trusted us during such a meaningful moment. Our team takes great pride in treating every home with care, working efficiently, and making sure every detail is handled with compassion and respect.
We're honored to have been part of this project and are excited to continue working with you on your upcoming renovations. Thank you for putting your trust in Preferred Home Improvement—we'll be here whenever you need us.
