Premier Appliance Store San Diego, Kitchen, Washers, Refrigerators at a glance
Google reviewers rate Premier Appliance Store San Diego 4.9 out of 5 based on 203 reviews, with the owner responding to all feedback. Customers frequently praise the staff for their responsiveness, product knowledge, and helpfulness during the selection of refrigerators, washers, and other kitchen appliances. Recurring themes highlight professional delivery, punctual installation, and competitive pricing, including price matching against major retailers. While most experiences are positive, one criticism noted a delivery window mismatch where the truck arrived when the customer was unavailable and the company did not answer the phone.
Google rating: 4.9 out of 5 from 203 reviews (95% five-star).
Reviews on this page: 201 Google reviews (184 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 31, 2026.
Service: Washer Dryer Hookup Service serving San Diego, California.
Data from Google, last updated November 2, 2026.
Star ratings
201 Google reviews we collected
4.9of 5
5 stars19095%
4 stars84%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 184 written reviews
98%praise
Praise23698%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7130%
Staff & attitude6025%
Quality & results4720%
Price & value2510%
Would recommend219%
Honesty & trust104%
Communication63%
What customers talk about
We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great store, Daniel and Alex were very helpful, very responsive, and have great product knowledge.”
“This place is very nice and clean, the service is also very good”
“Had a great experience working with Alex and the installers Jesus and Ivan!”
“I updated Alex on the awful situation, and he went above and beyond for me; to include him answering my phone calls after-hours.”
“Daniel was great help, and offered a very fair price.”
“I would highly recommend both the repair service and the showroom.”
“He arrived on time and was knowledgeable and honest about my repair options and the cost.”
“Alex is very attentive, has amazing communication and always delivers.”
People customers mention
Queen13 reviews
Alex10 reviews
Frigidaire10 reviews
Samsung7 reviews
Repair6 reviews
Maytag6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great store, Daniel and Alex were very helpful, very responsive, and have great product knowledge. Highly recommended.
Response from the owner · a day ago
Thank you so much for your kind words and recommendation! We truly appreciate you taking the time to share your experience. Daniel and Alex will be delighted to hear your feedback. At Premier Appliance Store, we take pride in providing knowledgeable, responsive, and personalized service to help our customers make the right choices. Thank you for choosing us, and we look forward to serving you again!
The Premier Appliance Store Team
J
Jude CookLocal Guide · 16 reviewsiTotal number of Google reviews Jude has written across all businesses on Google Maps, not just this one.
Had a great experience working with Alex and the installers Jesus and Ivan! Replaced all the main appliances in our kitchen. Top quality service and attention to detail. Highly recommend these guys. Super happy with the completed project!
Response from the owner · a day ago
Thank you so much for your kind words! We’re thrilled you had a great experience with Alex, Jesus, and Ivan. Enjoy your new Bosch appliances and Thermador built-in refrigerator! We truly appreciate your trust and recommendation. Thank you for choosing Premier Appliance Store!
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Brian Curry6 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Alex was super responsive and made logistics a breeze. Jesus and Ivan were fantastic with the install; they had a super busy day but still took the time to get it done right! I would absolutely go through Premier again.
Response from the owner · 3 months ago
Brian, thank you very much for taking your time to review our service, store! We really appreciate it!
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Nur Nazwa3 reviewsiTotal number of Google reviews Nur has written across all businesses on Google Maps, not just this one.
I had a fantastic experience buying a new refrigerator at Premier Appliance Store San Diego. The staff was friendly and helpful, and the delivery was fast and professional.
Response from the owner · 3 months ago
Earl, thanks for your purchase with us and thank you for taking your time to review our service.
M
Maliyah Holmes1 reviewiTotal number of Google reviews Maliyah has written across all businesses on Google Maps, not just this one.
Tu nombre legal es el que usaste cuando realizaste una compra por primera vez o verificaste tu identidad en Google. También puede ser el nombre que usaste para registrarte en ciertos productos o servicios empresariales.
Response from the owner · 3 months ago
Thank you!
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Fachri Akbar algifari2 reviewsiTotal number of Google reviews Fachri has written across all businesses on Google Maps, not just this one.
If you need a new refrigerator or washer, Premier Appliance Store San Diego is the place to go. The selection is fantastic, and the staff is always helpful and knowledgeable.
Response from the owner · 4 months ago
Thank you very much for your feedback!
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S12 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
I talked to Alex. In short, he recommended a speed queen washer. Yes, it was double the price of big box stores but in this case, you get what you pay for. Mine, has a 7 year parts and labor warranty. Not a one year warranty like most others .
Response from the owner · 5 months ago
We really appreciate your feedback and purchasing Speed Queen at Premier Appliance Store.
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Vincent Chau3 reviewsiTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
