Google reviewers rate Premier Exterior Improvements 4.8 out of 5 based on 28 reviews, noting the owner replies to all feedback. Customers frequently praise the company for punctuality, fair pricing, and consistent communication during siding, roofing, and gutter projects. One recurring criticism involves unreturned calls and texts after work completion, specifically regarding unresolved issues with rusty gutter components and leftover debris in the yard.
Google rating: 4.8 out of 5 from 28 reviews (93% five-star).
Reviews on this page: 28 Google reviews (24 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Phrases our text analysis found in 24 written reviews
96%praise
Praise5196%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1325%
Would recommend1325%
Speed & response917%
Staff & attitude713%
Price & value713%
Communication36%
Honesty & trust12%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nathan did a great job matching our house siding and communicating throughout the shed project!”
“Would definitely recommend for all your roofing needs!”
“They did an amazing job they were on time fast and very fairly priced would recommend them to anyone!”
“Provided a reasonable quote, on time and very professional.”
“…tremely knowledgeable throughout the process, and he provided a very fair quote that he stuck to, even after addressing a couple of unforeseen issues…”
“They helped me choose the right siding and kept me updated throughout the process.”
People customers mention
Nathan4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Nathan did a great job matching our house siding and communicating throughout the shed project! Would use this company again 🙂
Price assessment: Reasonable price
Services: Vinyl window installation & replacement
Response from the owner · a month ago
Hey Pam. We're to happy to hear you loved how Nathan matched your siding and kept you in the loop during your shed project! We love making sure everything works perfectly with your home, and knowing you’d choose us again makes our day. When you need help with future projects, we’d absolutely love to be a part of them. Reach out anytime!
M
Michael Overstreet1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Nathan and his crew did a great job on my vinly siding Nathan is a man of his word He did wat he said he was going to do Great job Fellas!
Price assessment: Reasonable price
Services: Vinyl window installation & replacement
Response from the owner · 2 months ago
Thank you so much for the great review! We appreciate you trusting Premier Exterior Improvements with your vinyl siding installation in Bedford, VA. It was a pleasure working on your home, and we’re glad you’re happy with the finished siding. We truly appreciate your business and recommendation!
J
Jim Garrison7 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
The response was quick. The job was done right and on time. Nathan nailed it!
Response from the owner · 2 months ago
Thanks Jim! Glad we could get out quickly and get the roof repair handled right the first time. Nathan and the crew appreciate you taking the time to share this. Give us a shout anytime you need anything on the exterior of the home.
H
Hunter Mini7 reviewsiTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
Nathan was super personable and knowledgeable. Would definitely recommend for all your roofing needs!
Price assessment: Great price
Services: Roof inspection
Response from the owner · 4 months ago
Thank you, Hunter, for the kind words. Nathan enjoyed getting up there and giving your roof a thorough look, and we're glad the inspection gave you a clear picture with no pressure. If you ever need anything on the roof or the rest of your home's exterior, we're just a phone call away.
T
Trey Thomas1 reviewiTotal number of Google reviews Trey has written across all businesses on Google Maps, not just this one.
Nathan’s a great fella who does astonishing work, highly recommend!
Price assessment: Great price
Response from the owner · 4 months ago
Thanks for the recommendation, Trey. We work hard to keep our pricing fair and the workmanship top-notch, so it's great to hear both came through on your new siding. We really enjoyed working with you. Reach out anytime.
J
Jesse Rucker6 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Nathan came out and walked on the roof to take exact measurements and when I asked if they could remove my defunct chimney he said it was not a problem. He brought me a sample book of shingle colors and also gave me a quote for gutter guards. Very polite !
Response from the owner · 5 months ago
Thank you so much for the kind words! We’re glad Nathan was able to provide detailed measurements, answer all your questions, and help you explore the best options for your roof and gutters. We appreciate you trusting us with your home, and we’ll be sure to pass along your compliments to him. Please let us know if there’s anything else we can help with!
W
Wanda Crews5 reviewsiTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
It’s been 4 weeks , needed to come back to replace gutter down spouts since the ones they put on were all rusty and looked used ! Tons of nails still in yard! He just doesn’t come back to fix issues or clean up all the nails . Lesson learnt don’t ever pay in full until job is 100 % completed ! I paid for new gutters and spouts not ones all rusty and dented ! Will not return my texts or phone calls !
Response from the owner · 5 months ago
Hi Wanda, thank you for your feedback. We’re sorry to hear you’re not satisfied.
We’ve reviewed the project and confirmed the work completed aligned with the original scope of the agreement. We always aim to deliver quality service and complete jobs as outlined.
We appreciate you sharing your concerns.
P
Peter Johnson3 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Nathan is a kind and supportive contractor. He provided us with great ideas when planning our porch reconstruction and wrap around deck and came in with the lowest bid. Our project was larger than he had typically managed and it took a long time to complete. He was honest with us however about the delays. In the end, we likely could have completed our project faster but we are satisfied with our results. We have been told by craftsman that we trust that Nathan used high quality materials. We would be happy to have anyone he wants show us his work here at our home.
Response from the owner · 7 months ago
Thanks Peter, it was an honor constructing you’re beautiful deck in Boones Mill!
S
Shannon Lovelace7 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
