iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%96+27.1Replies to reviews 8%100+8.2Momentum penalty85−1.5Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 72%
4.9★★★★★96 Google reviews · 24 photos
93%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Premier Pet Supply 4.9 out of 5 based on 96 reviews, noting that the owner responds to all feedback. Customers frequently praise the extensive inventory of pet food, toys, and health products for dogs and cats, along with services like nail trimming and a wash station. Staff are described as friendly, knowledgeable, and helpful with special orders or returns. While most feedback is positive, several three-star reviews identify pricing as a recurring criticism, suggesting costs may be higher than expected for the area.
Google rating: 4.9 out of 5 from 96 reviews (93% five-star).
Reviews on this page: 96 Google reviews (76 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 3, 2026.
Service: Pet Sitter serving Detroit, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and reliability; weakest: momentum.
Premier Pet SupplyPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Pet Supply: 88/100 on this factor. Category median: 84.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Pet Supply: 96/100 on this factor. Category median: 79.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Pet Supply: 85/100 on this factor. Category median: 100.A
85
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Pet Supply: 100/100 on this factor. Category median: 61.A
100
Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
4.9of 5
5 stars8993%
4 stars44%
3 stars33%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
95%praise
Praise6195%
Complaints35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3961%
Price & value711%
Would recommend711%
Quality & results58%
Speed & response35%
Honesty & trust23%
Communication12%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone here are always very polite and if you need something that's not on the shelf they will order it for you.”
“Wide variety, very accommodating, trim nails on site, prices are affordable and they have a point system to save money!”
“Would highly recommend Ashley for rabbit nail trimming, as well as the store in general for pet supply needs—great selection for cats and dogs!”
“Peticure does an excellent job grinding down my beast’s claws.”
“I visited this pet store for the first time today and was immediately impressed.”
“They donate and support local animal charities, they house and facilitate pet adoptions for rescued animals, they each are genuinely compassionate and kind.”
“I asked for recommendations, and they went above and beyond — explaining ingredients, comparing options, and helping me choose something that fit my d…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MelodyLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Everyone here are always very polite and if you need something that's not on the shelf they will order it for you.
SamualLocal Guide · 416 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Cool pet food store right in the heart of Detroit. Amazing selection of food, toys, and other pet needs. Check them out. Parking can be limited.
Adelina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful downtown pet store with friendly staff! We brought our rabbit here to get his nails trimmed, and the staff was absolutely excellent. Would highly recommend Ashley for rabbit nail trimming, as well as the store in general for pet supply needs—great selection for cats and dogs! 💗💗
Matthew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Alsome service thay go above and beyond for your pets needs and some thank you for the help I really appreciate it I'll been to so many pet stores for my dog and didn't get no service like I just got number 1# 💯 present
GeorgiaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Amazeballs. They have everything you could ever need and someone there to help you execute your tasks!
Jayme5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I can’t say enough about the crew that leads and supports the premier pet Detroit store! Despite being avid online shoppers, we make it a point to support our local store not just because of proximity to our home but because the crew feels like family. They know my entire family, always ask about our girls (pups),…
Everyone here are always very polite and if you need something that's not on the shelf they will order it for you.
Response from the owner · 3 weeks ago
Thank you so much, Melody! We’re so glad our team is always able to make your visits a positive experience. We’re always happy to special order anything you need and truly appreciate your continued support of Premier Pet Supply!
Samual EvansLocal Guide · 416 reviewsiTotal number of Google reviews Samual has written across all businesses on Google Maps, not just this one.
Wonderful downtown pet store with friendly staff! We brought our rabbit here to get his nails trimmed, and the staff was absolutely excellent. Would highly recommend Ashley for rabbit nail trimming, as well as the store in general for pet supply needs—great selection for cats and dogs! 💗💗
Response from the owner · a month ago
Thank you so much for such a sweet review, Adelina! We’re so happy you trusted our team with your rabbit’s nail trim and that Ashley made it such a positive experience. It means so much to hear that you felt well taken care of during your visit. We truly appreciate your support and recommendation, and we can’t wait to welcome you and your little one back again!
Travis Beals2 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Thank you so much, Travis! We're so glad to hear Ashley, Casie, and Grace made such a great impression. We'll be sure to share your kind words with them, they'll really appreciate it. Thanks for choosing our family-owned business and we look forward to seeing you again soon!
Matthew Wilson2 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Alsome service thay go above and beyond for your pets needs and some thank you for the help I really appreciate it I'll been to so many pet stores for my dog and didn't get no service like I just got number 1# 💯 present
Response from the owner · 2 months ago
Thank you so much for the kind words, Matthew! It means a lot to hear that our team went above and beyond to help you and your dog. Providing knowledgeable, personal service is something we take great pride in, so knowing your experience stood out really makes our day. We truly appreciate your support of our family-owned business and look forward to seeing you and your pup again soon!
Rodney TownsendLocal Guide · 116 reviewsiTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
Hello Rodney! Thank you so much for taking the time to write your review. Although our pricing is consistent throughout all our locations, we understand the cost of things continues to increase. We have ways to save you money or find alternatives to the items we carry so please let us know how we can help! Sincerely, Mike (owner)
Georgia CotterLocal Guide · 15 reviewsiTotal number of Google reviews Georgia has written across all businesses on Google Maps, not just this one.
Amazeballs. They have everything you could ever need and someone there to help you execute your tasks!
Response from the owner · 5 months ago
Thank you so much for the awesome review, Georgia! We’re thrilled to hear you found everything you needed and had a great experience with our team. Helping customers and their pets is what we love to do, so your feedback truly means a lot to our family owned business. We appreciate your support and hope to see you again soon!
Serena McCloudLocal Guide · 18 reviewsiTotal number of Google reviews Serena has written across all businesses on Google Maps, not just this one.
You absolutely could not find a better community-focused business than Premier Pet Supply in Detroit. I started shopping there shortly after they opened that location. The staff was helpful and kind and it just got better. Over my dog's life, advanced aging and finally with his recent death the people at Premier helped me with high quality products that helped him thrive through the senior years of his nearly 20 year life. I cannot imagine more caring and kind people. They donate and support local animal charities, they house and facilitate pet adoptions for rescued animals, they each are genuinely compassionate and kind. Yeah, it's a nice clean store with a great selection but the reason I'd never go anywhere else is because of the people at the store. I am moved to tears when I think about how generous they've been to our family and how kind they've been in our time of mourning the loss of our dog. Thank you to the exceptional people I've had the privilege to know at Premier Pet Detroit.
Response from the owner · 5 months ago
Thank you so much for sharing such heartfelt words with us. Reading this truly means more than we can express. It has been an honor to be a part of your dog’s journey throughout his life, and we are deeply sorry for your loss.
Our Detroit team cares deeply about the pets and people in our community, so hearing that we were able to support your family during both the joyful and difficult moments is incredibly meaningful to us. Thank you for trusting us through the years and for recognizing the compassion and dedication of our team.
We are grateful to have had the privilege of knowing you and your beloved pup, and we sincerely appreciate your continued support of our family owned business.
David SaracinoLocal Guide · 42 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Great selection of cat food with a fun and friendly staff
Response from the owner · 5 months ago
We appreciate your support more than you know, David! Thank you for shopping local and giving our family owned business the opportunity to care for you and cat. We're looking forward to seeing you again soon!
