Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts
Google reviewers rate Premier Pool Service 4.9 out of 5 based on 595 reviews, with the owner responding to 92 percent of feedback. Customers frequently praise technicians for punctuality, clear communication, and effective chemical balancing during weekly visits. Positive comments highlight professional conduct, helpfulness with pool questions, and the ability to identify mechanical issues like leaks. However, a small number of negative reviews describe deteriorating service quality, including equipment neglect, unresolved repair delays, and unprofessional phone interactions.
Data from Google, last updated November 2, 2026.
595 Google reviews we collected
Phrases our text analysis found in 561 written reviews
How often each topic comes up in the written reviews
We read 561 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s always extremely helpful and has great customer service.”
“We have been going back and forth for weeks to get our pool sweep repaired, and they have been extremely rude to my wife on the phone.”
“Daxton Moon does a great job taking care of my pool😀”
“What used to be a good service has now turned terrible.”
“They were able to explain the issues and the resolutions clearly and without any up -selling at all.”
“We really appreciate their work and highly recommend Premier Pools.”
“They both were professional, showed up on time, extremely friendly and knowledgeable, and did an incredible job.”
“We just had our preventative biannual algae pack so it may not fully represent how good it is, but trust me, they are worth cost!”
“They are very reasonable and know what they’re doing.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 595 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Pool always looks great! Dax was very helpful with our questions!
Thank you so much, Meg! We will share this with Dax.
Jose is great!
Thank you, Kathleen!
Daxton Moon does a great job taking care of my pool😀
Thank you for the 5-star review, Wendy! We’re so glad to hear that Matt did a great job. We’ll be sure to pass along your kind words to him—we truly appreciate your support!
Very good pool cleaning. Let me know what he was doing at every step.
Thanks, Rosella! We pride ourselves on efficient communication and we're glad it makes a difference for you.
Tech was friendly and professional. Provided good information when questions were asked.
Thank you, Megan, for your kind words! We’re delighted to hear that our technician made a positive impression. We look forward to continuing to support you and ensuring your experience with us remains exceptional.
Great service
So happy to hear it!
I've had this pool service for about a year now and it's been very effective at helping me keep the pool clean. Like I've said before, I had tried to do the chems myself but couldn't balance it properly after a while. This is a worthwhile service!
Thank you, Pete, for your wonderful feedback! We're thrilled to hear that our service has transformed your pool into a beautiful oasis and our team has provided you with the quality and communication you deserve. We look forward to continuing to keep your pool in top shape!
Our pool service by Nathen has been remarkable. We have not experienced any problems so far. He keeps us well informed by sending us pictures of the service. We are happy to have him as our service provider.
Thank you for sharing your experience! We’re glad to hear your pool service has been smooth and that clear communication and consistent updates have been helpful. We appreciate your trust in our team and are happy to take care of your pool.
Always good! Jose services our pool on a weekly basis and does a great job. I am always confident that the pool chemicals are balanced, the gunite is swept, and filters cleaned. Jose is very personable and I enjoy our chats. Jose is looking sharp in his new merch! Jose is truly an asset to the company!
Thank you for sharing! We’re glad to hear Julian did a great job and we’ll be sure to pass along your kind words!
Brennan has been doing a great job, pool is clean and chemical content is spot on. Thank you.
Thank you for sharing! We’re thrilled to hear that Richard is doing great work and getting along with your two dogs—that’s always a bonus! We’ll be sure to pass along your appreciation to him. Thanks for trusting us with your pool needs!
Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts